Data Entry Customer Service
Resume:
Ashtin Kepsel
Ocala, FL
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Success Team Manager/ Digital Marketing Specialist
Invicta Local - Ocala, FL
August 2021 to December 2022
Managed all client relations in order to maintain retention rates
Wrote SEO friendly content for websites
Created Google PPC Ad Campaigns for clients and company
Managed and created engaging content for social media accounts
Created successful email marketing campaigns
Wrote scripts and became the "face of the company" for video marketing
Worked closely with SEO specialists to help clients rank on the first page of Google
Created marketing proposals for both the company I worked for as well as clients
Lead Teacher
Creche - Manhattan, KS
January 2020 to October 2020
Developed weekly lesson plans
Maintained NAEYC standards
Created a safe and fun learning environment
Maintained health and safety standards during the COVID-19 pandemic
Achieved the role of Lead Teacher within 6 months
Updated children's portfolios monthly or as needed
Recorded and reported children's daily progress
Maintained a healthy relationship with all parents
Created monthly documentation boards
Created and updated monthly photo documentations
Independent Sales Representative
LimeLife by Alcone - Junction City, KS
May 2019 to June 2020
Professional Network Marketer
Created engaging content for social media
Sold $1000+ in makeup and skin care per month
Student Teacher
TX - San Antonio, TX
May 2019 to December 2019
In Home Nanny/Tutor/Early Preschool Teacher
In home - San Antonio, TX
March 2019 to August 2019
Cared for and taught children ages 8 and 3
Reported daily progress with parents
Created and facilitated developmentally appropriate activities
Maintained a fun and safe learning environment
Created lesson plans for younger child
Tutored all subjects for the older child
Receptionist
The Spa Fitness & Wellness Centers - Fayetteville, NC
August 2016 to October 2016
Greet and welcome guests as soon as they arrive at the office
Direct visitors to the appropriate person and office
Answer, screen and forward incoming phone calls
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens,
forms and brochures)
Provide basic and accurate information in-person and via phone/email
Handled payments
Ensure the facility was clean and ready for visitors use
Waitress
Wasabi Japanese restaurant - Fayetteville, NC
April 2016 to August 2016
Transcriptionist
Dr. David Brown - Lufkin, TX
April 2015 to March 2016
Understand medical terminology and abbreviations.
Employ the use of transcription software.
Proofread and edit transcribed reports.
Type letters, correspondence and other medical documentation.
Update medical charts for patients
Hostess, Expo
Chili's Grill and Bar Restaurant - Buda, TX
January 2014 to November 2014
Welcome guests in a warm and friendly manner.
Seats guests and manage the seating chart.
Monitors restaurant activity to determine seating and dining flow.
Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
Performs opening and closing duties, as needed.
Assists others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
Helps fellow team members and other departments wherever necessary to maintain positive working
relationships.
Manager
SONIC Drive-In - Buda, TX
December 2011 to August 2014
implementing, and instilling in their teams, company policies, procedures, ethics, etc;
handling customer complaints and queries;
people management: recruiting new staff, training and developing existing staff, motivating and
encouraging staff to achieve targets, and coordinating staff scheduling
working to ensure standards of hygiene are maintained and that the restaurant complies with health
and safety regulations
ensuring high standards of customer service are maintained
preparing reports and other performance analysis documentation
reporting to and attending regular meetings with staff
operational management: organizing stock and equipment, ordering supplies and overseeing building
maintenance, and cleanliness
Education
Associate in Arts of Teaching
Palo Alto College - San Antonio, TX
August 2018 to May 2020
Certification in Billing and Coding
Martinsburg College
October 2016 to October 2017
Skills
Receptionist
Billing
Organizational Skills
Microsoft Office
Microsoft Word
Inventory
Customer Service Skills
Early Childhood Education
Tutoring
Toddler Care
Childcare
Nannying
Classroom Management
Teaching
Customer service
Digital marketing
SEO
Email marketing
Marketing
Proposal writing
Google Analytics
PPC Campaign Management
Makeup application
Adobe Photoshop
Military Service
Branch: US Army Reserves
Service Country: United States
Rank: Specialist- E4
September 2014 to September 2020
68R
The veterinary food inspection specialist inspects food designed for human consumption, while also
supervising food inspection and combined veterinary service activities.
Certifications and Licenses
CPR & First Aid
January 2020 to January 2023
Assessments
Customer service Proficient
June 2021
Identifying and resolving common customer issues
Full results: Proficient
Data entry: Attention to detail Highly Proficient
July 2021
Maintaining data integrity by detecting errors
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Additional Information
Most recent gap is due to moving states as well as maternity leave
Contact this candidate