Executive Director Protection Manager
Resume:
Cheri Lyn Riddle
*** **** ****** – Monroe, WI ***66
************@*****.***
Work Experience
Executive Director – Grand LifeStyles
Administer day to day operations of a 133 bed Supportive Living Community.
Calculate, create and implement the annual operating budget.
Payroll, accounts payable/receivable
Human Resources – hire staff, staff performance evaluations, reprimand staff, etc
Accountable for sustaining all systems necessary to stay compliant with all policies governing the community, including IDPH, HFS, Human Resources and any additional required functions.
Conduct on going staff education, training and mock survey’s to stay compliant with all policies governing the community, including local and state agencies.
Lead management and team members during annual state survey process, complaint surveys and county health inspections.
Create and submit Plan of Correction, execute plan of correction maintaining quality of assurance on compliance.
Conduct annual Resident Satisfaction Survey. Review, analyze, compute and address survey concerns.
Create and supervise all internal and external marketing
Census development
Project Management
Provide supervision for admitting new residents, maintain current residents that meet the financial and medical requirements for supportive living regulations and provide referrals to more appropriate facility.
Establish and retain staffing regulations, dietary management, housekeeping, nursing care oversight, resident activity department.
Collection and accounts receivable for rent, including provide guidance to accounting staff to ensure correct documentation for Medicaid Application process.
Perform pre-admission assessments, meet with potential residents and families.
Effectively manage 60 staff including recruiting, hiring, disciplinary actions, performance evaluations, monitoring work load, conflict resolution, delegate responsibilities and terminations.
Interim Executive Director – Ridgeline Management
Administer day to day operations of 144 unit/85 unit Residential Care Community and Community Based Residential Facility.
Proficiently work with government agencies to adhere to regulations.
Develop and implement policies and procedures to facilitate better resident care, admissions, discharges, nursing practices and resident satisfaction.
Effectively manage 65 staff including hiring, disciplinary actions, performance evaluations, monitoring workload and termination.
Executive Director – Willow Pointe
Administer day to day operations of 48 Residential Care Apartment Complex and 20 bed Memory Care, Community Based Residential Facility.
Create strong relationships with area Senior Centers, Adult and Aging Resource Centers, Long Term Care/Skilled Care facilities, Discharge Planners, Social Workers, Nurses and Doctors.
Create and implement annual budget including payroll, accounts payable/receivable, business development and advertising.
Effectively manager 40 staff including hiring, disciplinary actions, performance evaluations, delegating work responsibilities, conflict resolution, staff retention and terminations.
Provided residents ongoing case management to support a quality independent lifestyle, resulting in a safe and clean environment.
Attend care plan meetings with residents and families.
Conduct staff training, mock survey’s and educate staff to stay compliant with all policies governing the community, including local and state agencies.
Other work experience available upon request
Education
CBRF Administrator – Wisconsin Assisted Living Association (WALA)
RCAC Regulations and Management – Leading Age of Wisconsin
Healthcare Administrator & Human Resource Training – Leading Age of Wisconsin
Managing Millennium’s and the Changing Workforce – Leading Age of Illinois
Supportive Living Regulations and Management – Leading Age of Illinois
Dementia 101 Training – Five Star Senior Living
Advanced Dementia Training – Leading Age of Wisconsin
ServSafe Food Protection Manager Certified – American National Standards Institute
Skills and Additional Information
Active Community Member
Leading Age of Wisconsin 7 years, Wisconsin Assisted Living Association (WALA) 5 years, Leading Age of Illinois 3 years, Monroe Loins Club 9 years, volunteering, fundraising, organizing events, chairperson for Monroe Lions Charity Holiday Party, Co-Chaired (3 years) the Annual Brat Bash with all proceeds going to the Monroe Clinic Hospice.
Technology Experience
Microsoft office, Excel, Power Point, Yardi, You’ve Got Leads, Time Clock Plus, Care Merge and Click Point Care
Accomplishments
Increase Net Operating Income over $450,000.00 in a year and a half
Increase census by 28%
Successfully over see $800,00.00 remodel project
Increase staff retention
Increase resident/family satisfaction
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