Data Entry Service Representative

Brittney Corbin

Baltimore, MD ***** 443-***-**** ***************@*****.***

Professional Summary

Highly motivated and committed with proven history of superior performance at individual, team and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Detail oriented professional looking to bring medical background and team building skills to deadline-driven environment. Detail-oriented and knowledgeable skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational abilities.

Skills

Computer proficient

Professional telephone demeanor

Data entry

Medical terminology knowledge

Good listening skills

Record keeping strengths

POS systems expert

Administrative support

Key holder experience

Money handling abilities

Quick learner

Medical office administration

Medical billing and coding

Work History

Butler Medical Transportation 09/2021-1/2023

Transport intake specialist

Answer phones from our contracted facilities

Set up transportation for patients

You have to get ETAs for transports from the Dispatcher

Attach face sheet to her file in Traumasoft

Pick what type of call we are receiving correctly (BLS,ALS,SCT or Nurse call)

Call facilities and let them know the ETA for the transportation

Work with sub contractors if transportation is unavailable or is gonna take a lot of time to get transportation

Receive payments for patients transportation

Lab worker, 08/2017- 9/2021

Quest diagnostics-Baltimore md

Packaged and sorted drug tests, Covid-19 tests and blood work

Put patients tests in the computer so insurance can bill them accordingly.

Medical Assistant/Medical Biller, 08/2014 to 01/2017

Kmh Medical Services – Baltimore, MD

Analyzed medical records to satisfy insurance company mandates

Researched and followed up on denied insurance claims

Orchestrated day-to-day operations of billing department, including medical coding, payment posting, accounts receivables and collections

Assisted patients by determining financial assistance available and setting up payment plans

Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions

Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs

Collected and documented patient medical information such as blood pressure and weight

Registered new patients and updated existing patient demographics by collecting detailed patient information including personal and financial information

Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area

Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience

Customer Service Representative, 07/2012 to 08/2014

Kohls – Baltimore, MD

Provided primary customer support to internal and external customers in fast-paced environment

Conferred with customers about concerns with products or services to resolve problems

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process

Processed purchases and handled payment transactions using POS system

Skilled using cash register including processing sales discounts and refunds

Trained in loss prevention, visual merchandising and general sales skills

Education

High School Diploma: 2012

Chesapeake Highschool

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