JOHN MALESH

**** ****** ****** **. ****, IN ***** · 219-***-****

aduscv@r.postjobfree.com · www.linkedin.com/in/johnmalesh

Experienced, versatile, and operations-oriented executive with a track record of success building sales and driving revenue while working with organizations in highly competitive and growth-oriented environments. Integrity and results driven with strategic agility and extensive experience in brand management, retail operations, training, local store marketing, business plans and business development, innovation, and talent development. Adept at building and nurturing profitable relationships quickly.

CORE COMPETENCIES

Client & Guest Centricity

Revenue & Market Expansion

Salesmanship & Business Development

Developing Relationships Quickly

Organizational Effectiveness

Operations & Training

Profit & Loss Management

Cross Functional Leadership & Teamwork

Public Speaking & Presentations

Talent & Performance Management

EXPERIENCE

GONG CHA AMERICAS, INC. – CHICAGO, IL 08/2021 – 12/2022

DIRECTOR OF OPERATIONS

Created a brand presence in the Midwest by kickstarting a company operated store division while, concurrently, developing the infrastructure and quickly building the organization to drive unit development and test franchising. Oversaw all recruitment, hiring, tool and systems development to create and add value to the brand offering while elevating operational support in the field to better support Master Franchisees and the corporate vision.

Hired and mentored a Multi-Unit Manager and opened 3 locations within 6 months.

Hired and mentored a Manager of Training and Ops Systems for the America’s while developing a World Class Training Program that led to 2 Master Franchisees getting certified within the first 6 months and support unit openings in Colorado and Panama.

Brought Supply Chain from Taiwan to Chicago via a cross-functional team while standardizing the unit equipment package, qualifying 2 equipment vendors, and a one-stop-shop national sign vendor.

FELDCO WINDOWS/SIDING/DOORS – CHICAGO, IL 05/2020 – 08/2021

SALES REPRESENTATIVE

Created trust and confidence in the brand via honesty and integrity while possessing the ability to listen and understand the client’s needs and budget.

Sold $1.26M in home renewal products during the first twelve months in the position.

Achieved a 40% gross close rate and a 37% net close rate.

Attained a customer satisfaction rating of 90%.

NWI DELI INC. – Merrillville, Schererville and Valparaiso, IN 10/2014 –10/2019

MANAGING PARTNER AND DIRECTOR OF OPERATIONS

Built a $5.1M business within 2.5 years via three McAlister’s Delis. Led all site selection, lease negotiations, development, construction, grand openings, and local store marketing while recruiting and developing high performance teams to manage and grow the business.

Managed schedules, sales and labor forecasts of $1.5M and averaged 31% “all in”.

Controlled food, paper, and cleaning supplies of $1.3M with an average COGS of 32%.

Led and influenced 140 – 160 team members while building a culture of positivity, continuous development, accountability and caring via recruiting and developing managers, mentoring, exhibiting Leadership Principles, developing and leveraging the employee handbook.

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DUNKIN’ BRANDS, INC. CHICAGO, IL 3/2003 – 06/2014

SENIOR MANAGER, STRATEGIC OPERATIONS, Baskin-Robbins and Dunkin’ Donuts 01/2012 – 06/2014

Conceptualized and created the global vision for the US Military business.

Centralized support and increased revenue and sales streams through operations, training, marketing, concept innovation, multi-brand development, and channel development.

Negotiated Master License agreements with all partners to secure recurring income for ten years.

Developed new global product channel avenues for Baskin-Robbins and Dunkin’ Donuts.

Created a pipeline of development for the military business with 6 new units over 3 years to generate $50,000 in non-recurring income plus ongoing fees and royalties for ten years while remodeling 8 units.

Created BR Kiosk test concept used in a 3-unit test to drive non-traditional development.

Received the “Above and Beyond” Award in 2012 for supply chain and legal work that saved $1M.

MANAGER OF STRATEGIC SERVICES, BASKIN-ROBBINS 01/2010-12/2011

Managed the relationships of 5 key master licensees with over 400 units and $70M in sales.

Developed a systemwide “1 page” business plan that increased sales 7% over three years.

Led a cross functional team to create the “accelerated transfer” program to produce non-recurring income while preventing unit closures and creating small multi-unit business networks.

Devised and orchestrated strategies and protocols with 5 key master licensees to identify and mitigate risk and exposure while gaining ongoing alignment and traction via standard business practices via the legal, accounting, and supply chain disciplines.

MANAGER OF OPERATIONS, Baskin-Robbins 01/2008 – 12/2009

Led a team of three Operations Managers while, concurrently, leading a cross functional team charged with creating and selling in a BR Express test concept as part of brand innovation.

Went from blank canvas to 4-unit conversions within 31 working days, creating 125 leads and 25-unit openings.

Garnered a 2009 “collaborator of the year” nomination in the Dunkin’ Brands system wide Council Awards recognition program for leading the BR Express test concept.

Led a team of seven (7) Operations Managers with over 1,100 co-branded units and $180M in sales.

Originated, developed, and rolled out the first ever “franchisee recertification” training program for multi-brand franchisees that improved franchisee engagement, brand execution, guest satisfaction, and sales.

MANAGER OF BRAND TRANSFORMATION, Baskin-Robbins 01/2006 - 12/2007

Responsible for improving corporate revenues and franchisee business valuation by transforming the franchisee and unit level asset bases via ownership transfers, term extension, image upgrades, and remodels while adding product platforms.

Generated $122,000 of non-recurring income via term extension while procuring $35M in sales and over $2M in projected royalties over the next ten years.

OPERATIONS MANAGER, BASKIN-ROBBINS 03/2003 – 12/2005

Resolved 100% (16 out of 16) franchise agreement term issues and saved 92% (26) high risk locations from closing via a bridge term strategy and offer.

Influenced franchisees to improve cleanliness, operations, and service standards, that increased sales by 11.3% over a 3-year period.

FRANCHISE SERVICES MANAGER, YUM BRANDS, INC., LOUISVILLE, KY 02/2002 – 03/2003

Franchise Services Consultant, Sonic Industries, INC., Oklahoma City, OK 01/1999 – 02/2002

EDUCATION & CERTIFICATIONS

Johnson & Wales College, Providence, RI. B.S. - HOSPITALITY MANAGEMENT / A.S. - HOTEL RESTAURANT MANAGEMENT

SERVSAFE CERTIFIED THRU 11/2026

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