Roma Armstrong

**** ***** **. *********, ** *****

Phone 708-***-**** Email aduscu@r.postjobfree.com

Profile: Dedicated Professional with over 10 years of extensive experience in coordinating all general Human Resources functions. Offers a strong attention to detail, highly professional with excellent problem-solving skills. Extensive knowledge of multiple HR programs, excellent analytical skills, and ability to work and perform inn a well and fast paced team environment. Dedicated Professional with over 10 years of experience delivering high quality care and case management services to diverse patient groups. Instrumental in collaborating with cross functional teams to meet the needs of patients. Adept at developing and implementing care plans for patients and families.

EDUCATION

B.A. Public HealthBusiness Administration September 2007 – May 2011 Governors State UniversityGovernors State University

SKILLS

HR Policies and Procedures / Project Management / Accounts Payable / Payroll / Excel / Microsoft Word / Office Management / Quickbooks / PowerPoint, Outlook / ADP Software / Employee Development Interpersonal Communications / Benefits Administration / HR Administration

Strong Skills in Leading Change, Project Management and building relationships.

In Depth knowledge of HR practices with a sSolid tTrack rRecord in mManaging Issues and devising policies.

Highly developed influencing skills combined with the ability to manage a challenging and diverse client base and the confidence to question management about actions or decisions taken.

PROFESSIONAL EXPERIENCE

Nursing Home AdministratorHuman Resources Assistant July 2011 – March 2015August 2011 – June 2015

Manor Care Carson Pirie Scott

Managers Name – Millicent Kadade

Contact number - 773-***-****

Duties Include:

Directed the efforts of the admission and marketing departments to create sufficient revenue that met budgets and future reservesAssisted Leadership members on Recruitment Strategies, Developmental Plans, Performance Management and Employee Engagement.

Attended weekly meetings including residents at risk, Medicare and any other meetings as necessaryReviewed and assessed resumes submittedsent by job applicants.

Planned, developed, organized, and evaluated all facility programs and activitiesSuccessfully handledoversaw all clerical and administrative duties including answering phones, recording, and relaying messages and providing callers and walk-ins with information about the company..

Organized employee recognition events, health fairs, safety meetings and communication events.

Assisting Employees with their Day-to-Day queries related to salary, or any other documentation required.

Scheduling, coordinating, and confirming meetings with internal and external partners.

Screened applicants reviewed and evaluated resumes and cover letters.

Assisted department directors in the development, interpretation and implementation of all facility policies and procedures.

Collaborated with the director on managing expenses, creating expense reports and processing invoices. Created and maintained a positive work environment which encouraged employee satisfaction and retention.

Maintaining and updating Internal Websites

Assisting with Employee Onboarding., orientation training and enrollment into ADP

Fielding employee questions and routing them to the appropriate HR staff members.Created a positive environment conducive to the best interests of the patients and center employees.

Ensured Confidentiality of all personnel, office, and employment records.

Established work schedules and assignments for staff according to workload space and equipment availability.

Case Manager SupervisorHuman Resource Administrator June 2015August 08-2015 – Present

Aunt Martha’s Casa Esperanza

Director – Hannah Anokyi

Contact - 708-***-****

Led assessments of client’s physical needs, wellness needs, preferences, and abilities to develop tailored care plansProvided Beneficial support to the Human Resources Dept. with any tasks as required.

Worked with clients, family, and friend support networks, including health care professionals, to put care plans in placeEnsuring that all policies and procedures were fully followed.

Listened to client concerns and providing counseling and intervention as requiredOversaw all recruitment activities. Performed all General Human Resource functions and conducted New Hire Orientations..

Recorded client progress including charting referrals, home visits and other notable interactionsRecruited and Interviewed new Interns, Facilitatedfacilitated employee transfers and maintained employee database..

Evaluated clients progress while periodically making key adjustments to improve outcomes.Provided Coaching and Counseling to employees in areas such as management development, conflict resolution and career development. Assisting employees with their benefits as needed and resolving payroll issues as required.

Conducted background checks, posted jobs and worked closely with the department to ensure that the companies staffing needs and goals were met.

Processed payroll, administered benefits and managed, managed and maintained

Followed up with discharged clients to ensure they were satisfied with services and making sure they were in good physical health.

Provided support and resources to the families in need including women and children experiencing homelessness.

Worked directly with Department Managers to assist them in carrying out their responsibilities on personnel matters.

Awarded Employees of the month for performing great work.

Works directly with Department Managers to assist them in carrying out their responsibilities on personnel matters.

Maximized team knowledge and productivity by effectively training, monitoring and directing employees in the application of best practices and regulatory protocols.

Secured Hiring of 30 plus employees during a difficult time economically.

Created and led a project for women who were experiencing homelessness and having significant employment gaps due to unfavorable life circumstances.

Oversaw employee retention program, reducing retention by 20% over three years.

Chaired Senior Management committee meetings with 3 employee representatives to build and improve rapport between the company and its employees

Directed and controlled various benefit programs including: 401k, dental and vision packages.

Wrote a 15 page employee manual to cover company policies, disciplinary procedures, code of conduct and benefit information.

Documented and updated job descriptions and implemented Wage Surveys

Associations and Memberships

Member of the Society of Human Resource Management.

Volunteered at the University of Chicago’s children’s center.

Certifications

Peer Educator for Breastfeeding

IT Security Awareness Training

Workplace Violence Prevention and Intervention

Youth Mental Health First Aid USA Certification

Ounce Institute Healthy Families America Core Parent Survey Training

Introduction to infection control

Mandated reporter

National Alliance on Mental Illness (NAMI) Certification

LanguagesPeer Educator for Breastfeeding

English

Three African Languages

IT Security Awareness Training

Workplace Violence Prevention and Intervention

Youth Mental Health First Aid USA Certification

Ounce Institute Healthy Families America Core Parent Survey Training

Introduction to infection control

Mandated reporter

National Alliance on Mental Illness (NAMI) Certification

OTHER ACTIVITIES

Member of the Youth Development Association

Volunteered at the University of Chicago Comer Children’s Center.

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