Pharmaceutical Sales Customer Service
Resume:
DEBRA DAVIS
Flint, TX. **762
*********@*****.***
PROFESSIONAL PROFILE
Sales and marketing professional with 16 years experience in sales, marketing and management and consulting. Excellent performance record recognized by rapid advancement through positions of increased responsibility. Articulate and positive spokesperson for a product and company. Demonstrated history of sales performance exceeding expectations. Excellence in successfully marketing products and services to new and established healthcare professionals in the pharmaceutical, biotech, device or healthcare industry. SUMMARY OF QUALIFICATIONS
Sales: Experienced in full scope process of the sales cycle from lead generation and territory management to construction, negotiation and closure of sale. Expanded sales through client needs analysis, competitive strategies and strong market penetration. Built loyal account and client relationships with physicians through quality customer service and rapid problem identification and resolution.
Marketing: Created and developed proprietary pre-market strategies minimizing risk and maximizing a product’s successful launch. Analyzed market and designed strategies to build client base using strong scientific/clinical acumen and dedication to serve the needs of the healthcare providers and their patients. Leadership: Demonstrated capabilities including strategic alliances with the healthcare professionals, purchasing contractors, hospitalists and teammates. I have proven sales ability, effective negotiator, consistently increasing market sales and profit margins. Provide a combination of team leadership, strategic planning and business skills to meet and exceed expectations. Gifted in organizing and leading teams and working well with others. Possess strong verbal and written communication skills, analytical skills, and interpersonal skills. Self-confident, highly motivated team player, results oriented individual with strong work ethic.
PROFESSIONAL EXPERIENCE
11/2006 – 10/2008 JOHNSON AND JOHNSON CORDIS CARDIOLOGY Tyler, Texas
Cardiology Executive Senior Medical Device Sales Rep Responsible for optimizing the use of the DES (Cypher) by providing important product and clinical information demonstrating the stents value to the Cardiologists, Hospital Cath Labs, payers and ultimately the patients. The consulting process focuses on utilization, inventory management, and product efficiency. 2007division finished #1 in country.
9/2002 – 11/2006 JOHNSON AND JOHNSON CENTOCOR
Tyler, Texas
Senior Cardiology and Immunology Specialists Biotech Rep Responsible for developing strong relationships with Cardiologists, Cath Lab, ER and Interventional Departments of hospitals. Delivered the clinical information and provided the real value to my customers through differentiating Retavase and ReoPro as well as our company services. Maintained a company Top Sales status every year. 21
st
in the country 2003. 7
th
in country for Retavase
with 70% MS and dominating the competition Tnkase with 7.1% MS . 55% MS for ReoPro well above Area, Region and National average. In position to make Rookie of the Year, Rep of the Year, Victory in the Valley, and Presidents Club.
2/1996 -9/2002 ELI LILLY AND COMPANY
Tyler, Texas
Pharmaceutical Sales Account Manager
Developed mutually rewarding relationships with over 350 healthcare professionals selling all products across a large portfolio. Clinical knowledge, commitment, persistence and passion contributed to the Tyler area moving from #364 to #11 in the country for SOM, 1996. Received National recognition for Rookie of the Year award in 1996. Top Sales performance 1997
#14 in the country. Product champion for 4 new product launch phases, Top 5% Nationally, National Turnaround Performance recipient, Lilly Hall of Fame board for Prozac and Actos. Trained new sales representative and conducted district meetings. Promoted effective teamwork through communication between counterparts and district/regional management.
EDUCATION
Texas A&M University
College Station, Texas
Bachelor of Science – Psychology, Minor in Marketing
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