Customer Service Sales Manager
Resume:
Ronnie Lee
Houston, TX
adusb0@r.postjobfree.com
Highly motivated Campaign/Marketing Manager with over a decade of experience. Direct and oversee an organization's policies, including sales objectives and initiatives. Served several years in Leadership/Management roles. Excellent written and verbal communication skills. Reliable leader that is flexible when solving problems.
Willing to relocate: Anywhere
Work Experience
Sr. Director
At Scale (Texas Helping Texans)
June 2022 to Present
• Meet with all new clients to identify and conceptualize campaign strategies
• Design and organize an optimal campaign inside budget constraints
• Locate and secure talent and resource before campaign launch
• Train and groom all resources for optimum efficacy
• Utilize staff and resources to produce quality content for execution
• Devise a campaign timeline and schedule
• Execute campaign effectively, on schedule and on budget
• Monitor all outlets and resources for campaign impact and progress Director of Canvassing and Petitioning
Fieldworks
September 2021 to Present
Responsible for Planning, Coordinating and promoting various projects. I also manage and strategize initiatives for political campaigns.
My duties also include the efforts of hiring agencies to communicate local and global brands.
• Memorize and recite sales scripts and statements prepared and provided by the employer
• Go door-to-door to introduce the employer’s offers to potential and existing customers and make cold calls to follow-up, make pitches and process orders
• Demonstrate a vast knowledge of the product, service or policies being canvassed to convince people to buy the proposals
• Get information, such as contact details and signatures, from potential leads and clients for follow-up
• Confidently answer questions and rebuff excuses to meet objectives
• Recruit, train, onboard and mentor new Canvassers
• Attend industry events and exhibitions including fairs, rallies and shows
• Consistently meet daily and weekly quotas for client information and signature acquisition Community Engagement Manager
Effect Florida - Tampa, FL
April 2018 to August 2021
• Manages strategies for engagement of people (both in and out of the workplace) in opportunities to support community goals. Includes designing, implementing and evaluating innovative individual and corporate engagement services and experiences for year-round strategic engagement, including those related to affinity groups, ad hoc corporate engagement projects, and seasonal events and initiatives.
• Designs and manages community engagement services, experiences and initiatives.
• Raises financial and material resources and recruits/support volunteers in implementing engagement opportunities.
• Manages implementation of episodic group volunteer experiences that support community goals and the goals of corporate partners.
• Manages elements of speaker/ambassador program.
• Manages community engagement-related technology processes to support organizational customer relationship culture, including customer relationships. Field Organizer
2nd Source - Atlanta, GA
January 2015 to December 2019
• Hiring, training, and motivating field representatives.
• Assigning territories, schedules, and appropriate supplies and equipment to staff members.
• Traveling to customer sites and evaluating Field Representatives.
• Generating reports that highlight the strengths and weaknesses of each Field Representative.
• Helping employees to improve and tracking employee progress.
• Submitting the generated reports to HR.
• Providing training programs to field representatives to ensure they can perform their duties effectively.
• Maintaining all field rules and responsibilities and ensuring Field Representatives adhere to the rules.
• Responding to all on-call tasks and supporting the Field Representatives under your supervision.
• Scheduling maintenance and repair for fleet vehicles that adheres to the fleet vehicle care budget. Regional Sales Manager
Conn's Home Plus - Florence, SC
March 2012 to January 2015
Work closely with the HR Department to identify, recruit and manage potential candidates.
● Worked with executive brokers to devise new menu and revamped marketing strategy, triggering 55% sales growth
● Managed annual budget of $200K with no expense overages
● Established mandatory customer service training programs for all customer-facing employees. Boosted guest satisfaction scores from 89% to 95% within 6 months of program launch Sales Manager
Planet Fitness - Florence, SC
May 2009 to July 2012
Handled budget, payroll, purchasing, inventory and cash flow
● Made 200+ prospective cold calls daily
● Trained candidates and new hires in South Eastern Region
● Taught and motivated employees regarding customer service skills Education
Bachelors of Arts in Physical Education
University of California Davis - Davis, CA
Associates of Arts in Liberal Arts
Feather River College - Quincy, CA
Certification in Personal/Fitness Trainer Sports Nutritionist Strength and Conditioning
International Sports Sciences Association - Phoenix, AZ Skills
• Meeting Sales Goals
• Lead Fundraising and Advertising Teams
• Budget/Account Management
• Negotiation Skills
• Innovation Decision Making
• Strong Public Speaking
• Highly Organized
• Revenue Management
• Recruiting, Training/Performance
• Salesforce
• Sales Support
• Management
• Sale Managment
• Sales Management
• Event Planning
• Outside Sales
• Business Development
• CRM Software
• Sports Coaching
• Purchasing
• Personal Training
• Marketing
• Relationship Management
• Group Fitness
• Budgeting
• Sales
• Customer service
Certifications and Licenses
Certified Personal Trainer
Certified Fitness Instructor
CPR Certification
First Aid Certification
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