JENNIFER A.

MCSHANE

PROFILE

Accomplished writer/communications

professional with over 26 years of

experience in the journalism, technical,

finance, and healthcare industries. Areas

of expertise include internal and external

communications in high paced

environments with creative,

informational, instructional, technical, C-

suite/executive level, award, clinical, and

business continuity writing. Work ethic

relies heavily on persistence, verbal

discussion, feedback, dependability,

discipline, time management,

partnership, awareness, respect, and of

course, humor.

SKILLS

• Writing/Blogging/Storytelling/Surveys

• Editing/Proofreading

• Communication Planning

• Website/Social Media Content

• Digital Signage

• Speech Writing

• Marketing/Branding

• Project Management

• Event Planning

• Various technology proficiencies

(Microsoft Office, SharePoint,

Adobe, REDCap, Poppulo, Twitter,

Facebook, Instagram, LinkedIn)

CONTACT

PHONE:

215-***-****

ADDRESS:

1600 Stoney Run Drive

Wilmington, DE 19803

LINKEDIN:

www.linkedin.com/in/jenniferamcshane

EMAIL:

adusa7@r.postjobfree.com

WORK EXPERIENCE

Senior Information Services Communications Business Analyst Children’s Hospital of Philadelphia (CHOP), Philadelphia, PA 2016-Present

Built solid communications mission and strategy to engage 22,000+ clinicians and staff on all technology-related initiatives at CHOP in the first year, earning Creative Solution Award. Implemented checklist, intake process, and revitalized communications plan services, templates, and partnerships. Led countless communication efforts for hospital-wide projects, including all Epic-related topics (electronic health record), upgrades, Digital Health, Interactive Patient Experience, ServiceNow, Lab, Information Security, Research, Crisis, National Alerts, COVID-19, Diversity and Inclusion, and a new communications system for voice, alerts/alarms, and texting. Mastered executive leadership support with speeches, videos, meetings, blogs, strategic planning, and external events. Established countless internal community sites for institution-wide initiatives. Transformed external annual award nominations for technology. Key stakeholder in Internal Coalitions Group for Communications across the organization.

Senior Human Resources Communications Coordinator

Advance Central Services, Inc., Wilmington DE

2006-2016

Advocated and accelerated company recognition program. Lead role in communicating company’s mid-year transition to new payroll system. Wrote all HR communications, training guides, and created “We Heard You” series for Employee Engagement. Developed HR Metrics Communications. Partnered with legal on policy comparisons across markets for job descriptions, offer letters, operation calls, and organization charts. Created HR Toolbox in SharePoint for all local HR departments with various resources. Generated Team Activity Calendar to reach monthly metrics goals and quarterly activities. Oversaw various employee events and activities to foster positive environment. Shaped design and maintenance of all market employee web portals. Active member of the Executive Strategic Planning Committee. EDUCATION

The Pennsylvania State University, University Park, PA 1993 – 1997 – Journalism, Photography

2017 – 2018 – Strategic Communications, BA

AFFILIATIONS AND CONFERENCES

• Healthcare Information and Management Systems – 2016 - Present

• Advanced Learning Institute (ALI) 4th Annual Health Care Internal Communications Conference - 2019

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