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Customer Care Call Centre

Location:
Lahore, Punjab, Pakistan
Posted:
January 19, 2023

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Resume:

M. Ahtisham.

Cell: +92-302-*******

Email: adusa3@r.postjobfree.com

Present Address:

H#2-A New Mazang Samnabad Lahore.

Career Objective

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Job & Experience

Database Assistant 2021 to Till Now

Carrefour – Lahore, Pakistan

Entering data into software and check to ensuring of the data that has been inputted they is correct. Create new items code through GICA & Cyrus software. Control the composed item status. Check more than 700 supplier parameters. Daily, weekly, SMS locomotive, national promotion follows up of all departments. Check items, Barcode, vat code, description rules, assortment code, classification, purchase & selling price item wise. Controlling the database indicator on every month and present with sourcing team. Create the new induction brand codes on every month. Linking the assortment code on family level. Check the prices from GICA to GIMA Software. Sales Man / Cashier 2015 To 2017

One Dollar Shop – Lahore, Pakistan

Receiving payments and issuing receipt, gift-wrapping packages and keeping track of all cash and credit transition.

Customer care Executive 2017 To 2021

Ufone Call Centre – Lahore, Pakistan

Answer incoming calls and respond to customers emails. Management and resolve customers complaints. Identify and escalate issues to supervisor. Follow up customers call where necessary. Provide product and service information to customers. Dedicated to analyse customer needs & issues and providing right solution within specified time frame

& creating a WOW experience for the customer and achieved problem resolution rate within the territory.

Academic Qualification

Name of Exam Group/Sub Institute/University Year of Passing B.Com Commerce Punjab University 2019

ICS Science Government Science

Collage.

2015

Matriculation Science Government Center

Model High School

2013

Master of Business

Administration

Marketing

virtual university of

Pakistan

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Skills

• Accounts • Problem solving

• Proficient in MS Office • Accurate cash handling

• Sales experience • Team player

• Strategic planning • Flexible

• AutoCAD 2D • Creativity

• Leadership • Active listing

Personal Information

Father’s Name M. Ashraf

Date of Birth 20-09-1995

Nationality Pakistan

CNIC No 35202-5629591-7

Languages English, Urdu, Punjabi



Contact this candidate