Police Dispatcher Emergency
Resume:
STEFANIE LUGAR
SKILLS
• Onsite Visits
• Active Listening
Verbal and Written
Communication
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• Traffic Law Enforcement
• Emergency Medical Instruction
• Emergency Call Response
• Ems Dispatch
• Emergency Assistance
• Information Relay
• Call Routing
• Cross-Departmental Teamwork
911 System Information
Databases
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• Information Security
Attentive Police Dispatcher bringing 16 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Background includes E-911 automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident. Experienced with the geography and streets of Bedford County.
WORK HISTORY
August 2005 to May 2022
911 Emergency Dispatcher Bedford County Communications, Bedford, VA
Questioned callers to determine nature of problems and locations to direct type of response needed.
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Operated telephone and radio equipment to receive
requests and reports from police officers, medical dispatch and firefighting crews.
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Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
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Used CAD to track and maintain case incident numbers and logs.
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Relayed latest information to first responders via electronic means, telephone calls and radio responses.
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Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
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CONTACT
Vinton, VA 24179
********@*****.***
Routed calls to police, fire and ambulance service to meet individual call needs.
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Read system maps and caller information, and documented details in system.
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Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
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Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
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Reduced risks and emergency response issues by observing public safety field units.
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EDUCATION
June 1995
High School Diploma
William Byrd High School, Vinton, VA
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