STEFANIE LUGAR

SKILLS

• Onsite Visits

• Active Listening

Verbal and Written

Communication

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• Traffic Law Enforcement

• Emergency Medical Instruction

• Emergency Call Response

• Ems Dispatch

• Emergency Assistance

• Information Relay

• Call Routing

• Cross-Departmental Teamwork

911 System Information

Databases

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• Information Security

Attentive Police Dispatcher bringing 16 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Background includes E-911 automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident. Experienced with the geography and streets of Bedford County.

WORK HISTORY

August 2005 to May 2022

911 Emergency Dispatcher Bedford County Communications, Bedford, VA

Questioned callers to determine nature of problems and locations to direct type of response needed.

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Operated telephone and radio equipment to receive

requests and reports from police officers, medical dispatch and firefighting crews.

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Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.

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Used CAD to track and maintain case incident numbers and logs.

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Relayed latest information to first responders via electronic means, telephone calls and radio responses.

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Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.

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CONTACT

Vinton, VA 24179

540-***-****

adus9n@r.postjobfree.com

Routed calls to police, fire and ambulance service to meet individual call needs.

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Read system maps and caller information, and documented details in system.

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Completed appropriate forms and radio announcements for police department needs such as BOLO requests.

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Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.

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Reduced risks and emergency response issues by observing public safety field units.

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EDUCATION

June 1995

High School Diploma

William Byrd High School, Vinton, VA

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