Resume

Vrushali Prashant Sable

adus97@r.postjobfree.com

Permanent Address.

Room no-3 Asif Manzil, Sainath Chowk, Sarveshwar

mandir Marg,Takiya ward, near kurla Police station, Kurla west. Mumbai- 400070.

Current Address.

Building No 1 Flat no 005 Panvelkar Sankul, Kharvai, Badlapur East. Opp. UshaKiran Residency. Thane – 421503

Contact No. +91-987*******/836-***-****

OBJECTIVES

To Work for an organization where my professional attitude and constant drive towards success enable me to help further growth and development of the organization and myself. PERSONAL DETAILS: -

Date of Birth : 07th August 1986.

Marital Status : Married.

Languages Known : English, Hindi, Marathi and Gujarati.

Gender : Female.

Nationality : Indian.

Hobbies : Making New Friends, Listening Music and Travelling

Strength : Hard Working and Sincere.

EDUCTIONAL QUALIFICATION:-

S.S.C from Maharashtra State Board

H.S.C from Maharashtra State Board

BA Appearing University of Mumbai

ADDL QUALIFICATION:-

Appeared IATA/UFTAA foundation course examination and successfully passed from Montreal, Canada on 09th March 2008.

Knowledge on Computerized Reservation System CRS Amadeus and Artica and Air India Reservation System.

Attended Seminar on Personality Development with YOUNG BUZZ.

Completed Learning Disability Course from National Academy.

Completed Jolly Phonics Certification.

Work Experience: -

1) Organization Name: - Arrivia Vacations India Ltd. Designation:-Travel Agent-Membership.

Period: - 24-JAN-22 to Till Date.

Professional Summary: -

Met with customers to discuss foreign and domestic travel and tour packages. Calculated travel and accommodation costs within customer budget and offered recommendations for cost savings such as off-season tours. Provided travel brochures and destination literature with points of interest relevant to customer needs.

Responsibilities

Researching travel options & presenting the best deals in terms of requirements.

Ensure all bookings & reservations are processed accurately.

Responding to all phone enquiries promptly, courteously and in a friendly manner.

Building strong relationships with clients.

Ability to achieve team sales and profitability objectives.

Up selling relevant add-ons, like, insurance, excursions, currency etc.

Negotiating corporate and best rates with hotels.

Booking Resorts, hotel, domestic and international air travel.

Monitoring competitor activity in order to maintain the most competitive rates. 2) Organization Name: - SUTHERLAND GLOBAL SERVICE. Client: - Flight Hub and Justfly.

Designation: - Associate.

Period: - 09-NOV-2021 to 23-JAN-2022.

3) Organization Name: - Wipro BPO

Client: - Singapore Airlines

Designation: - Associate

Period: - 02-APR-2019 to 15-JULY-2021.

Professional Summary: -

Courteous Airline Ticketing Associate who routinely exceeds passenger expectations in a consistently fast-paced environment while maintaining quality standards. Skilled at securing passenger reservations and effectively handling an assortment of booking issues. Specialize in database management and customer relations.

Responsibilities

Made booking arrangements for clients in person on the phone and online.

Worked to diligently resolve booking and scheduling issues.

Ensure that all booking procedures followed Airline standards.

Posted schedule changes online and informed clients directly.

Checked passenger manifests to confirm client bookings.

Managed passenger database

Consistently offered a high level of customer service

Worked to resolved passenger booking issues

Handled internal and external communication.

4) Organization Name: - Wipro BPO

Client: - Lime Micromobility (E-Mail Back Office)

Designation: - Senior Associate

Period: - 16-JULY-2021 to 31-JULY-2021

Professional Summary: -

Senior Associate with over 2 Years’ experience working in both the Airline and back office process. Diplomatic, personable, and adapt at managing sensitive situations. Highly organized, self-motivated, and proficient with process. Looking to boost organization and their customers Satisfaction scores for Wipro BPO.

Responsibilities

Read Client E-Mails and sort them accordingly on priority.

Save Important Client E-mail communication on secure folder and extract attachments for preparing official records.

Reply to the queries of clients and customer and maintain a separate database for customer issues and requirement.

Forward customer highly escalated E-mails to TL and Manager for POA and resolution.

Keep record customer important E-mails snap, screenshot and incident reports.

Answered all mails received by clients/customer and resolved their queries and complaints on a daily basis

Consistently offered a high level of customer service

Performed client/customer behavior research and prepared electronic reports for top management.

Ensured that all the E-Mails communication activities are performed in accordance with the company policies.

5) Organization Name: - Shree Manav Seva Sangh (NGO) Period: - 02-FEB-2011 to 01-APR-2019

Designation: - Special Educator (Remedial)

Professional Summary: -

An Enthusiastic educator with excellent leadership and communication skills easily cultivates trusting and productive relationship with students, parents, teachers and administration. Responsibilities:-

Conducted small group and individual classroom activities based on differentiated learning needs.

Observed and assessed student performance and kept through records of progress.

Promoted language development skills through reading and storytelling

Implemented a variety of teaching methods such as lectures, discussions and demonstrations.

Provided educational assessments similar to report cards to each parents.

Conduct small flexible groups to reinforce skills

Conference individually with students throughout the writing process

Submit lesson plans to the supervisor of language arts the last school day of each month. Lessons should reflect prior planning as much as possible.

Remediate small groups of children in reading writing, and math.

Model strategies that students will learn to implement independently (i.e., test-taking strategies, organizational skills, etc.)

Assist classroom teachers and support personnel in improving instruction. 6) Worked with Air India Reservation Department. As “CSA in Sparsh and back office with FNJ.RESKED, LIMO Services and Hospitality.

7) Worked with ITC Hotels the Maratha Mumbai Luxury Collection in front Office as Welcome Assistance.

Place: - Mumbai

Date: - Vrushali Prashant Sable

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