Timothy Duman

North Royalton, OH *****

adus8v@r.postjobfree.com

+1-440-***-****

Summary:. Provided direct Face-to-Face world class end user support experience with an emphasis on quality resolutions clients include MetroHealth Hospital, Eaton Corp., and Public-School Systems to provide diagnosis and repair of Systems, Applications, Desktops, Laptops, Wireless Devices. Extensive knowledge of AD, TCP/IP, and DNS.

Authorized to work in the US for any employer

Willing to relocate anywhere

Work Experience

Systems Technician

Contracted to Nestle USA via S2S Soft - Solon, OH

September 2022 to Present

Perform onsite and remote support in a Windows 10/11 environment via the Service Now ticket System. Remote support via SCCM Viewer. Image computer through PXE boot and SCCM script. Currently Studying Microsoft Endpoint Manager and Azure AD. via Cloud Management with Microsoft Endpoint Manager LinkedIn course by Robert McMillen.

Systems Technician

Accellis - Valley View, OH

September 2021 to June 2022

Supported Client base via Connectwise Automate and Manage, and Bomgar, Monitored email Security and Services via Barracuda Networks portal. Configured user accounts and access to network resources in Active Directory Domain Services. Configure Microsoft 365 user licenses and email configuration via Microsoft 365 office portal.

IT Support Technician

G M Industrial - Oakwood Village, OH

December 2020 to July 2021

Supported Environment of Windows Server 2019 and Windows 10 PCs with Office 365.

Maintained Virtual Machines in Hyper-V.

Supported Outlook email accounts via Intermedia Exchange hosted site.

Configured laptops with FortiClient VPN client and Remote Desktop connections.

Monitor local and cloud server backups via Acronis.

Deploy new computers and printers.

Technology Specialist

North Royalton City Schools. - North Royalton, OH

April 2007 to September 2020

Primary contact for North Royalton Middle School and supporting district staff.

Implemented extensive knowledge of Active Directory DS Users and Computers to organize computer users with OU’s and groups.

Created group policies in Active Directory to configure Windows on our Desktops and MSI files to deploy programs.

Assisted in use of scripting to prepare MSI files to upgrade Sophos Antivirus.

Supported Office 365, and Google Suite.

Performed mailbox recipient configuration in Microsoft Exchange 2013 Server, configured mailbox quota restrictions, mail forwarding, and username changes.

Supported WAPs, Copiers, Printers, & Unity Call Manager.

Used Norton Ghost to create and image Windows 10 PC’s during PC refresh, migrated desktop, documents, downloads, by folder redirection.

Maintained Hyper-V servers in Windows Server 2012 them with Hyper-V manager and resource allocation. CPU, Memory, VHD.

Created a WSUS server with IIS and configured from scratch to deploy Microsoft Updates on both networked and local computers through group policy.

Test updates and patches approve if needed.

IT Technician (Contract)

East Cleveland City Schools and Squire Patton Boggs (through Smart Solutions)

December 2005 to March 2007

Performed Active Directory maintenance including various users account issues.

Assigned share permissions and NTFS permissions to group objects.

Worked with computer vendors to order parts for warranty claims and repaired

HP/Compaq desktops and printers.

Using Norton Ghost, imaged & deployed new computers during PC refresh rollout.

Migrated user's data.

Handled incoming requests for all types of issues.

Supported Document Management Hummingbird DM5 Software issues, Microsoft Office

2003 (Word, Excel and PowerPoint and Outlook Support), VPN (dial up and Wireless), and Blackberry PDA handheld support.

Used HEAT trouble ticket software to create and track trouble tickets.

IT Technician (Contract)

Eaton NA Financial Services Center (through Pittsburgh Consultants)

May 2005 to December 2005

Used Peregrine to respond to problem tickets to repair software and hardware problems.

Supported a Windows 2000 environment with Dell Optiplex GX260 and GX280 computers and Dell Latitude D610 laptops.

Imaged and installed new computers during the upgrade rollout.

Backed up data, desktop icons and internet favorites.

Support Oracle 9I and Oracle Web based applications such as Markview.

Install and configure Blackberry PDA.

IT Technician (Contract)

MetroHealth Hospital (through Smart Solutions Inc.)

November 2000 to February 2005

Responsible for several off-site clinics.

Gave support to a team of 4 technicians.

Performed second level computer support for Hewlett Packard and Dell desktops, plus Wyse and Compaq thin client workstations.

Using HEAT trouble ticket database software

Performing HP/Compaq Proliant warranty server repairs.

Performed Help desk support for Epic, Office XP, Novell Groupwise.

Education

Associate Degree in Electronic Engineering Technology

ETI Technical College, (Now Bryant & Stratton)

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