Adrianne Abron

Dallas, TX

682-***-****

adus89@r.postjobfree.com

PROFESSIONAL PROFILE

Extensive Customer Service experience. Able to perform multiple tasks and work independently to meet deadlines in a high-volume environment.

WORK EXPERIENCE

Rhino Medical Sept 2022 - Dec 2022

Traveling Nurse

●Traveled various states performing Biometrics health status to companies employees

●Gathered health information about height, weight, BMI and A1C and imported it into a computer system for clinical nurses to overview.

BCForward LLC Aug 2022 - Oct 2022

UPS/Recruiter/Customer Service

●Contact candidates that applied for various positions for UPS

●Interview candidates informing them of job duties and responsibilities.

●Work with applicants to guide them through the onboarding process. By validating demographics, driver's license, work history and driving records.

●Offer contingent job offers to those who fit job description and needs.

●Initiate background check

●Provide forms to further the hiring process by sending by email DOT (Department Of Transportation), FADV’s (Fair Advantage) and FCRA ) Fair Credit Reporting Act) forms to acknowledge and give consent.

●Schedule Road Test & MVDC (Motor Vehicle Driver Certification)

●Create a hiring plan which assigns job lactation to candidates.

●Schedule an in person interview with the actual Hiring Manager of locations.

●Answer inbound phone calls from candidates and clients assisting with questions and issues to resolve inquiries and solve problems.

●Provide job duties, work schedules and pay rate.

●Follow up with incomplete applications by contacting candidates and guiding them through on any issues.

GTT INC. July 2021 - Oct 2021

TD Bank

Operations Officer II/The Fraud Agent I

•Evaluation and processed support for a defined area function for Claims/Detection/Specialty within the Fraud group.

•Responsible for minimizing losses to customers and the Bank and contributing to the management of adverse impacts and reputational risks as part of the resolution and recovery process.

•Reviewing deposits made through tellers/ATM's to ensure accuracy/counterfeit.

•Communicated with retail branches any change in status on customer accounts involving suspected items and specific dollar exposure.

•Supported management team, ensuring regular reports are completed on time. Interacts with other banking institutions to verify funds and the relationship of customers.

BCFORWARD INC. Feb 2021 - Apr 2021 MARYLAND DEPARTMENT OF LABOR & LICENSING/UNEMPLOYMENT

CUSTOMER AGENT

•Assist customers who call in with their unemployment insurance claims. Verify and validate clients and account

•Reopen claim, creating links and instructing what legal documents needed to approve benefits.

•Reviewing employee's wages and directing them on next procedures to take.

•Review monthly amounts and benefits amounts and closing dates.

•Informing clients and explaining all state benefits packages and informing them if they qualify and when or if they will.

VISRON TECH Feb 2021 - Jan 2022

KEYBANK LLC

FRAUD ANALYST/ CARD SERVICES

•Approve and decline client Chargebacks, Merchant credits.

•Process Represses and initiates and reverse provisional credits.

•Verify & validate card disputes, Batch processing, (APA) Automatic Posting Applications and GL General Ledger processing. Processing Fraud cases and sending letters.

SUMMIT SERVICES Mar 2019 - Aug 2020

Merchandiser

•Merchandise spices for Wegmans Grocery store.

•Replenish stock throughout the store and specialty fixtures. Pull Out-of Date products and pull damages.

ADDITIONAL EMPLOYMENT

Aerotek Mar 2019 – Mar 2020

Bank of America

Fraud Analyst

•Specialize in suspicious credit card activity that can potentially put customers and financial institutions at risk.

•Monitor real-time Q accounts and identify high-risk transactions for fraud within the business portfolio.

•Implement preventive strategy strategies and monitor accounts and innovative strategy

•Set up digital. Card services include Zelle cash applications and take incoming calls for Credit Card fraud.

•Create and file scam reports, blocks on accounts, initiate fraud claims & billing disputes. Increase credit line.

Express Employment Services. Sept. 2018 - March 2019

Customs Import Agent Specialist

Ultimate Staffing Mar. 2018 - Sept 2018

Dispatcher Clerk

Mosaic Sales Solution Mar. 2017 – Feb 2018

Technical Support

Pro Choice Beauty Care Feb. 2014 – Sept. 2016

Merchandising Sales

VIXXO INC Nov. 2013 – Mar. 2017

Customer Service

Advantage Sales & Marketing Dec. 2012 – June 2013

Retail Sales Merchandiser

Magellan Behavioral Health June 1999 -Nov. 2012

Call Center - Claims Adjuster/Client Service Support 1

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