Thomas Gonzalski

** ***** ****

Mashpee, MA. ****9

Phone 508-***-****

Email: adus7o@r.postjobfree.com

OBJECTIVE: To obtain a position while utilizing my skills and extensive background in

Business management, where customer service is of extreme importance.

EDUCATION: St. Petersburg Jr. College (1980)

COURSE WORK: Charles Hamilton & Associates – Business Management (1988)

D.G Associates – Managing People (1990 – 2001)

Cambridge Center For Behavioral Studies - Bringing Out the Best in People (1995)

Cambridge Center For Behavioral Studies – Decision Making (1996)

The Disney Keys to Service Excellence – (1996)

Innovative Management Solutions – Organizational Leadership (2000 - 2001)

LICENSES & Core Applicator’s License, Department of Food and Agriculture 1984

CERTIFICATIONS Pesticide Certification License, Department of Food and Agriculture 1986

Real Estate Sales License (2004)

PROFESSIONAL

EXPERIENCE:

The Turf Company of Cape Cod

Owner / Operator 10/06 – 06/22 (Sold Business)

Grew Sales from zero to over a million dollars in annual revenue.

Grew customer base from zero the over 2,000 properties.

Managed staff of 6 and fleet of 7 vehicles.

Hired all staff.

A/R

Inventory / Ordering.

Answered all customer concerns.

Performed all service calls.

McGuire Real Estate Company

Office Manager / Realtor 07/05 – 09/06

Manage office operations.

Assisted in marketing properties.

Ran weekly office meetings.

Scott’s Lawn Service/ The Lawn Company, Massachusetts & Rhode Island

Market Manager 03/02 - 06/05

Manage & Lead a staff of 75 people.

Demonstrate principled leadership and sound business ethics; shows consistency among principles, values, and behaviors; build trust with others through own authenticity and follow through on commitments

Implement & Execute marketing campaigns.

Develop, Implement, and Execute training programs for all staff.

Ensure market employees complied with company policies.

Indirectly and directly managed performance evaluation process.

Responsible for all staffing decisions for market.

Asses strengths and development needs of employees, providing timely specific feedback, while coaching and providing challenging assignments and opportunities for development Coordinate and develop market budget

Responsible for 8.5 million dollars in gross billings.

Responsible for over 20,000 customers.

Anticipate internal and external customer needs, takes action to meet those needs, while continually searching for ways to increase customer satisfaction and loyalty.

Approve all credits, debits, and refunds for market.

Assure inventory readiness

Responsible for compliance with OSHA and Hazmat.

Manage all expenses for market

Maintained one of the best accounts receivable records in the country

Achieved best customer retention rate in the country each year by a margin of at least 8%.

Consistently reached and surpassed sales expectations

Achieved quickest response time to service calls in the country.

Drive for Results – Conveys a sense of urgency and drive results to closure, despite obstacles and opposition.

Developed procedures and systems to exceed customer expectations.

Worked with Corporate Marketing Dept, to develop a marketing plan unique to Cape Cod

Develop sales team, monitor results, and improvise, when and where necessary.

Use sound judgment – Make timely and sound decisions; make decisions under conditions of uncertainty.

Create atmosphere in which timely and high quality information flows smoothly between others, and myself while encouraging open expression of ideas and opinions.

The Lawn Company

General Manager 08/88 – 03/02

Responsible for leading / managing all aspects of a successful service business.

Responsible for a $6,000,000 budget

Responsible for over 18,000 customers

Lead & manage three locations and a staff of 60 employees.

Develop culture and values of operation

Maintained safety standards for 3 branch locations.

Ensured the balance between customer service and a profitable business

Ensured training programs were being adhered to and beneficial to organization.

Provided direction for advertising campaign development

Developed and implemented service related programs to increase efficiency

Responsible for the professional development of the management team

Managed sales programs to assure budget expectations

Scheduled and supervised the completion of program services in a timely manner.

Worked with Management consultants to design employee evaluations

Reviewed each mid point and year end evaluation for all staff prior to delivery

Approved all recommended salary increase

Worked with advertising agency to strategize ad campaign.

Recruited for all positions

Managed all aspects of accounts receivable

Developed and Implemented operational procedures

The Lawn Company South Dennis, MA

Branch Manager 08/86 – 08/88

Responsible for all salary increases

Responsible for over 9,000 customers

Responsible for a $3,000,000 budget

Lead & manage a staff of 25 employees.

Maintained safety standards

Responsible for execution of training programs for all staff

Approved all account adjustments for branch location

Directly performed employee evaluations on Management team while approving all others

Approved all recommended

The Lawn Company South Dennis, MA

Assistant Manager 01/86 – 08/86 Commercial Manager 09/84 – 05/85

Field Representative 02/84 – 09/84

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