Maurice Dsouza

Vinayak Tower, ***/B, N. Dutta Marg, Four Bunglow, Andheri (West), Mumbai – 400 053.

Mobile: 908-***-**** Email: adus3g@r.postjobfree.com Personal profile

A competent, focused and experienced manager who feels that his greatest strengths are firstly his strong commitment to providing the highest level of loyalty and service to his employers, colleagues & hotel patrons. Secondly his ability to develop and maintain a close working relationship with senior managers, which in turn helps him to gain an in-depth understanding of an employer’s needs, goals and ambitions. Thirdly his habit of constantly reviewing processes and identifying ways to improve efficiency & service, thereby reducing overall costs. Objective:

To take up responsibilities that will enable me to use my skills. Also to be a part of Team giving expected end result to the organization and to help the organization through new ideas and skills. Academic qualifications:

● 2 Years Diploma in Hotel Management

● Bachelor of Arts from Mumbai University

Work experience:

Restaurant Manager

Curry Kitchen Michigan USA (July 2014 – may 2017)

Duties:

● set objectives and targets for beverage unit/bar

● determine staff needs and recruit staff

● performance manage staff

● assess development needs and train and coach staff

● delegate duties and tasks to staff to meet objectives and maximize resources

● set and monitor quality and service standards for staff

● communicate company policy, standards and procedures to staff

● direct and manage staff members to meet standards and objectives

● ensure staff operate within company policies

● organize and adjust staff rotas and schedules in accordance with available resources and labour regulations

● oversee the preparation and presentation of beverages to meet set standards

● resolve customer complaints promptly

● monitor cleanliness and hygiene of bar area

● promote and practice compliance with fire, health, safety and hygiene standards and regulations

● ensure adherence to stock control procedures

● monitor and order supplies

● liaise with suppliers and sales representatives

● confirm that procurement of supplies is on the best possible terms

● make certain all deliveries are checked in correctly and documentation is correct

● check stock is correctly rotated and stored to reduce wastage

● oversee the bar display to maximize functionality and attractiveness

● set, monitor and control budget for the beverage unit/bar

● organize promotional activities

● generate and present financial reports

● implement improvements for products and service

● maintain regular communication with staff and management through meetings and discussions

● stay current with relevant legislation regarding service of alcohol, sale of tobacco and licensing Kitchen Assistant

Carnival cruise lines (Sept 2011 – April 2014)

Duties

Helped the cooks in basic food preparation tasks. Responsible for receiving goods and storing them, Served customers during very hectic periods. Cleaned floors, tables, and other equipment. Responsible for supplying a cafeteria. Assisted in catering company visitor groups both on and off premises.

Guest Service Associate

J.W.Mariott (June 2008 – March 2011)

Duties

worked in 24 hour coffee shop (Lotus Cafe). shift incharge taking care of the operations for the particular shift.

Internships at Hotel Industry

“THE CLUB” July 2007- February 2008

“SUN-N-SAND” November 2006 – January 2007

Duties:

Completed Front Office, Housekeeping, Food and Beverage Service Received guests, checked customers in and out. Worked in rotation in rooms, public areas, laundry, and linen room. Handled à la carte and banquet service Managerial & Personal skills

In-depth knowledge of the hotel, hospitality, leisure and service sector.

Able to tactfully resolving guest disputes.

Dealing calmly and professionally with challenging situations.

Able to identify, understand and give priority to urgent issues.

Extensive customer facing experience.

Working long hours, under pressure and to tight deadlines.

Strong influencing & communication skills.

Creating and implement hotel policies and procedures.

Quickly picking up new skills & knowledge.

Able to work under pressure.

Strong commercial acumen.

References

manoj karki (executive chef) curry kitchen, michigan, USA Personal Details

Date of Birth: 07th July, 1988.

Nationality: Indian.

Hobbies: Cooking Food, Listening Music

Strengths: Hardworking, Positive Attitude confidence. Languages Known: English, Hindi & Marathi

Contact this candidate