AMANDA MERCADO

***-** **** ****** ***** Park, NY 11417 · 917-***-****

adus14@r.postjobfree.com

Driven Highly organized and enthusiastic professional with over ten years' experience in Office Administration Seeking a role to contribute analytical, technical and organizational skills to streamline office procedures and increase efficiency and overall productivity. Proficiency in Excel macros and Microsoft Office allows the application of support, collaboration, organizational, communication and scheduling skills. Ability to apply strong analytical skills, critical thinking and problem-solving skills in a fast-paced environment that can help support the improvement of office procedures, employee performance and productivity.

EXPERIENCE

OCTOBER 2019 – PRESENT

DATA ENTRY ANALYST / CLERICAL, New york city department of environmental protection

Demonstrated proficiency reviewing and entering mold summonses into CRM database (400+ daily), identifying inadvertently omitted multiple entries and notifying appropriate department for resolution.

JUNE 2018 – OCTOBER 2019

FISCAL OFFICER, New york city department of Transportation

Assisting in the preparation of budgets

Managing records and receipts

Reconciling daily, monthly and yearly transactions

Preparing balance sheets

Processing invoices

Developing an in-depth knowledge of organizational products and process

Providing customer service to clients

Resolve financial disputes raised by the customer service and sales teams

Being a key point of contact for other departments on financial and accounting matters

Supporting the Finance Manager and executives with projects and tasks when required

AUGUST 2017 – JANUARY 2018

FLOW MANAGER / TEAM SHIFT LEAD, RITA Staffing Inc.

Ensure that the warehouse operates at peak efficiency — with customer satisfaction the primary goal — by supervising, organizing, and training warehouse employees and establishing, monitoring, and managing operational goals

Develop warehouse operations systems by determining product handling and storage requirements, equipment utilization, inventory, gate processes, and shipping methods

Train and manage the warehouse team to solve day-to-day operational issues and reach short- and long-term performance goals

Oversee daily operations while controlling and managing inventory and logistics

Review and prepare workflows, staffing requirements, space allocations, equipment layouts, and action plans that meet company standards for productivity, quality, and customer service

Maintain a safe and healthy work environment by establishing and enforcing standards and procedures and by complying with legal regulations

NOVEMBER 2016 – JUNE 2017

MIXOLOGIST / CORPORATE EVENTS HOST, BOWLMOR AMF

Ensure that the warehouse operates at peak efficiency — with customer satisfaction the primary goal — by supervising, organizing, and training warehouse employees and establishing, monitoring, and managing operational goals

Develop warehouse operations systems by determining product handling and storage requirements, equipment utilization, inventory, gate processes, and shipping methods

Train and manage the warehouse team to solve day-to-day operational issues and reach short- and long-term performance goals

Oversee daily operations while controlling and managing inventory and logistics

Review and prepare workflows, staffing requirements, space allocations, equipment layouts, and action plans that meet company standards for productivity, quality, and customer service

Maintain a safe and healthy work environment by establishing and enforcing standards and procedures and by complying with legal regulations

SEPTEMBER 2011 – SEPTEMBER 2012

ADMINSTRATIVE ASSISTANT, REGENT STREET CAPITAL

Answer and direct phone calls

Organize and schedule appointments

Plan meetings and take detailed minutes

Write and distribute email, correspondence memos, letters, faxes and forms

Assist in the preparation of regularly scheduled reports

Develop and maintain a filing system

Update and maintain office policies and procedures

Order office supplies and research new deals and suppliers

Maintain contact lists

Book travel arrangements

Submit and reconcile expense reports

Provide general support to visitors

Act as the point of contact for internal and external clients

EDUCATION

AUGUST 2008 – MAY 2010

ASSOCIATE DEGREE, John Jay (CUNY)

SEPTEMBER 2004 – JUNE 2008

ADVANCED REGENTS DIPLOMA, Stella MAris High School

SKILLS

Bi-Lingual (English/Spanish) Verbal, Written and Literate.

Knowledgeable Operating equipment

Software proficient

Efficient Word Processing

Effective Data Analysis

Skilled at Project management

Effective Communicator

Very Adaptable

Customer Service driven

Efficient at Time management

Skilled at Prioritizing

REFERENCES

To Be Furnished Upon Request

Contact this candidate