Ghazi Ezzine

** ****** ** *****,***** Al Mura Al Rayyan,Qatar

adus11@r.postjobfree.com

+974-**-***-***

Married

Tunisian

https://www.linkedin.com/in/ghazi-ezzine-4116759a

Profile

•With over 10 years' experience in Hospitality Management in Front desk operation. I have a well-proven track record in building, designing, and implementing a strategy with management team to focus on the company's growth, profitability, guest satisfaction.

•Ethical professional skilled in creative problem solving, training and developing customer facing teams, and promoting brand loyalty.

•Professional with strong organizational and multi-tasking skills as well as superior time and resource management capabilities.

•Dedication to completing tasks on time and exceed expectations.

•Excellent skills with great references and a fabulous attitude. Professional Experience

05/2022 – present

Doha, Qatar

Duty Manager,, Accor Hospitality

•Keep track of monthly, quarterly and yearly goals

•Work with management to assess and improve processes and policies

•Monitor and report on revenue and cash flow

•Uphold and enforce company policies

•Train new hires

•Address employee complaints or performance issues as needed

•Check in with employees regularly to determine satisfaction

•Schedule shi s

•Help management create the departmentʼs budget

•Address customer issues and complaints

•Schedule regular maintenance and cleaning of facilities

•Meet regularly with upper management to stay informed on company issues 05/2021 – 07/2021

Doha, Qatar

Assistant Chief Concierge, Hilton Salwa Beach Resort

•Responsible for all aspects of Concierge by following hotel standards from bell service & baggy service, transportation with luxury cars, airport service, valets service, and tours in Doha.

•Responsible for creating outstanding experiences for all guests to build loyal clients.

•Organizing and leading the concierge team to achieve our Key Performance Objectives.

•Implementing training and development strategies to continuously improving performance and customer service leading Quality Assurance.

•Promotes hotel food and beverage facilities and recreational activities.

•Maintains a strong working relationship with all departments to support hotel operations goals and to expedite the resolution of any problems that may arise through the general operation of the hotel. 08/2015 – 07/2020

Doha, Qatar

Assistant Chief Concierge, Banana Island Resort by Anantara

•Driving organizational performance through effective recruitment, development, engagement of capable and motivated team members.

•Responsible for all aspects of Concierge by following hotel standards from bell service & baggy service, transportation with luxury cars, airport service, valets service, and tours in Doha.

•Responsible for creating outstanding experiences for all guests to build loyal clients.

•Organizing and leading the concierge team to achieve our Key Performance Objectives.

•Implementing training and development strategies to continuously improving performance and customer service leading Quality Assurance. 06/2014 – 08/2015

Doha, Qatar

Front Office Supervisor, Banana Island Resort by Anantara

•Plan and supervise the day-to-day operations of the reception which are related to the pre-arrival stage, unique experience during stay, and departures.

•Room assignments of VIPs, groups.

•Coordination and monitors the work of direct subordinations and verifies that all receptionists are well-groomed to ensure luxury service and high standard customer service.

•Carry out training for team members and coaching them Motivate staff to deliver unique and excellent performance through training Leading Operational Excellence.

•Handle guest requests and complaints and resolve the issue with an efficient solution and keeping tracking complain and solutions in Opera. 02/2011 – 03/2014

Hammamet, Tunisia

Front Desk Executive, Hasdrubal Thalassa & Spa Prestige Hotel

•Welcome and escort guest as personalize service from Prestige hotels.

•Check-in and check-out guests.

•Handles and resolve guest complain.

•Explain hotels facilities and up-sell services.

•Room assignments.

•Maintain knowledge of hotels events, activities and operation hours. Skills

Leadership

Organization

Problem-solving

Creativity

Communication

Time management

Teamwork

Budgeting and Scheduling task

Languages

Arabic

English

French

Italian

Education

10/2007 – 06/2010

Sousse, Tunisia

Bachelorʼs degree in Tourism and Management,

High Institute Professional of Tourism

Sousse, Tunisia Baccalaureate in Economic and Management, School Jawhra

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