D'Niah Taylor

Virginia Beach, VA *****

757-***-****

adurwq@r.postjobfree.com

AREAS OF EXPERTISE

•Customer Service & Quality Assurance

•Back & Front Office Operations

•Organization, Time & Workflow Management

•Ability to Excel in Team Environment

•Styling Hair

•Upselling Products, Hair Care Solutions, & Techniques

•Communication & Interpersonal Skills

•Deadline Driven

•Microsoft Office Proficiency

Education

High School Diploma

Green Run High School - Virginia Beach, VA

September 2015 to June 2018

Work Experience

Receptionist

Hair Cuttery

(Aug 2016 – Dec 2018)

Greeting customers upon arrival

Answering clients' questions about services via phone, in person, and processing transactions

Help boost the company reputation by building friendly, trusting relationships with customers

Assist stylist with prepping and cleaning up stations

Stylist

Hair Cuttery

(Dec 2018 – Jan 2020)

Perform professional styling services

Acknowledge and greet all Guests and offer friendly, prompt, and courteous service

Meet or exceed all individual sales and productivity goals

Attend all mandatory educations events/training and workshops

Assist in salon duties (e.g., filling Salon retail displays and shelves.)

Adhere to salon standards for guest service and cleanliness

Adhere to salon dress code

Daycare Assistant

Christian Academy Daycare

(Sept 2019 – Present)

Takes an active role when working with children.

Assists with activities and specific duties as assigned, assists the children with individual and small group activities.

Performs related work as required.

Responsible for keeping an up to date, accurate list of all children in your care. Greets and welcomes children as they arrive each day.

Is flexible and ready to assist and support our program as needed.

Serves snack and lunch following USDA guidelines and procedures found in the Child Care Manual.

Prepares items needed for projects and assembles materials as needed.

Maintains order in the classroom; monitors children to make sure they are safe, engaging, participating, and involved.

Establishes and maintains proper standards for students’ behavior.

Responsible for taking children outside and for playground supervision and monitoring of students on the playground.

Provides supervision and assistance to students as needed (playground, bathrooms, infirmary, serving lunch, etc.)

Creates a loving, caring environment that is conducive to learning, playing, and appropriate to the maturity and interests of the children.

Obtains mandatory 24 hours of training required per year. Training resources are provided.

Works as a team player with teachers, other aides, and staff.

Maintains a positive attitude. Addresses parents, staff, and children with an appropriate, professional voice tone.

Customer Service Representative

Alorica

(Jan 2020 – July 2020)

Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns

Maintains and updates customer information as necessary

Calmly attempts to resolve and de-escalate any issues

Escalates calls to supervisor when necessary and appropriate

Responds to requests for assistance and/or possible processing of credit card authorizations

Tracks call-related information for auditing and reporting purposes

Provides feedback reports on call issues related to downtime and/or training issues

Upsells to customers as necessary

Contact this candidate