Latoria McMiller

Customer Service Specialist

Contact

*** ******** *****

Savannah, Georgia 31405

adurvt@r.postjobfree.com

912-***-****

Career Objective

Seeking a customer service opportunity with a company, where I can use my professional skills and techniques to give the best experience to the customers while exceeding company’s standards and goals. Key Skills

24 years Customer Service

Communication

Time Management

Leadership

Education

June 1998

Windsor Forest High School

Savannah, Georgia

Certificates

Customer Service Training

February 2022

Microsoft Word Training

Currently Enrolled

Microsoft Excel Training

Currently Enrolled

Experience

January 2017 – March 2022

Concentrix Call Center • Client Advisor • Savannah, GA

• Assisted with customers with payments.

• Assisted customers with information needed to speak with loan officers about refinancing or purchasing new homes.

• Directed calls to correct department for customer needs.

• Provided information for loans that are already paid off needing documents.

• Contacted loan officers for information on status of their loan.

• Sent skype messages to loan offices to contact customers.

• Made outbound mortgage welcoming calls to ensure customers that loans all documents and call backs will be available in a timely manner.

September 1998 – April 2016

Arby’s • Shift Leader/Supervisor • Savannah, GA

• Greeted customers as they approached drive thru window or counter.

• Answered any questions that customers may have regarding ingredients and availability of menu.

• Took orders for food and drinks and input them into database accurately.

• Provided customers with payment information and took cash or processed credit cards through register and point of sale system.

• Assisted food preparation staff in prepared, checked and packing food items keep in mind the company’s specific instructions.