Breonna Martin

404-***-**** aduruw@r.postjobfree.com

QUALIFICATIONS AND SKILLS

Customer Service Credit Card Processing Numeric 10-Key

Cash Management Multi-Line Phone Systems Attention to Detail

EDUCATION AND CERTIFICATIONS

Central Alabama Community College Completion - June 2019

Certified Billing and Coding Specialist certification – National HealthCareer Association

Medical Terminology

ICD-10-CM, CPT, and HCPCS Coding

RELEVANT EXPERIENCE

Security Finance Sylacauga, AL December 2019-present

Assistant Manager

·Assists manager in supervising tasks performed in the branch and provides guidance and assistance to office staff

·Assists with developing and maintaining good customer and dealer relationships with continuous, positive contact

·Assists with account gain through proven loan judgment and effective customer and dealer solicitation

·Performs and oversees collection activities

·Ensures all branch actions are in compliance with state and federal regulations and Company policies regarding lending, collections, repossession, cash management and employment actions

·Ensures Company's SAWS methodology is followed for evaluating loan applications and determines proper loan structure (determining advance, term, rate & appraisal)

·Ensures proper automobile appraisal

·Assists with appraisals, acquisition/disposal of repossessions

·Maintain office cash with accuracy and security

·Prompt and regular attendance is required

Park Bank, Milwaukee, WI October 2013 – May 2017

Bank Teller

·Process standard teller transactions for customers including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits, correcting discrepancies

·Process 25+ customer transactions per hour with 100% accuracy and complete client satisfaction

·Adhered to strict banking operations and guidelines

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Walgreen’s, Milwaukee, WI March 2011 – March 2013

Service Clerk / Beauty Consultant

·Exceeded all daily counter sales goal and standards through educating clients on skin care procedures and products, providing individualized client consultations and product recommendations while ensuring a high level of customer service. As a result, I maintained loyal clientele by providing a positive, memorable and pleasant shopping experience.

·Instructed clients on how to apply make-up to achieve a desired look while providing excellent customer service and skin care treatments to all clients

·Successfully coordinated store fashion events while operating under strict deadlines

·Monitored and balanced cash drawers in four checkout stations to ensure adequate cash supply, and accuracy in balancing cash drawer

Lowe’s Home Improvement, Milwaukee, WI August 2008 – October 2010

Customer Service Associate

·Interacted with customers and retail buyers to follow-up on shipping status and expedited orders

·Prompt and friendly resolution to customer concerns regarding product complaints

·Cross-trained and provided back-up for other customer service representatives when needed

References upon request

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