Gabriela Magallanes

Customer Service Supervisor

Corona, CA 92882

adurua@r.postjobfree.com

+1-951-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Supervisor

Vantage Medical Group - Corona, CA

January 2012 to July 2017

Worked as a Customer service agent HIPPA compliant, I was responsable of a team of 15 agents. Verification of Medical/Medicare HMO/PPO. My duty's were to over see customer service department and assist the team with phone issues help solve complicated calls respond to emails, from manager's other departments other than call center customers complaints. Watch the phone queue heavy call over 2000+ in coming call and out bound. Customer service department assisted calls for Doctors, Nurse's, Patient's, Billing offices requesting status for medical referrals requesting medical records worked with e-fax, my typing skills are 45 wpm worked on computer program's such as Word,Excel,Next gin, Micro soft, ext., I'm a dedicated and reliable person a quick learner self motivated work well in a group. Very positive responsable, honest, loyal worker, follow rules and protocol's it's very important to me to always stay on task not afraid off asking for help. I take the initiative to find solutions and solve any issues within my capacity to the best of my abilities. Always willing to learn grown and expand move were theirs is a chance to advancement and growth.

IEHP Insurance Certification/ Patient Care

Community Health System - Riverside, CA

March 2010 to February 2015

Intake of front and back office, Certified as a IEHP /Medical Eligibility Clerk for the clinic reviewed patients documents for their application to obtain medical insurance. Cash paying patients applying for sliding scale based in income, Activating PAC Medical for patients. Verified insurance for all insurance Medical/ Medicare, PPO, HMO, collected copy's. Answered incoming calls scheduled appointments for patient's outbound calls verifying appointments to insure that the clinic had a easy work flow for the staff, worked with others departments, Dental, Optometry, Woman's Health, OBGYN, Pediatric, service for Teen clinic. Assisted with public interest Health Fairs to bring new members to the clinic helped with coordinating social events.

Patient Care Customer Service Agent

Center Lake Imagine - Ontario, CA

March 2010 to February 2015

Scheduling Appointments HIPPA compliant for MRI, CAT SCANS, NUCLEAR, X-RAYS, ULTRASOUND. Called to verify appointments, provided instructions for exam and procedure that required special instructions.Verification of Medical/Medicare insurance collected copy's for HMO,PPO insurance. Handeled Inbound,outbound calls from patient and doctors faxed medical records patients results to requesting providers. Mailing out medical reports to providers such as MRI, CT Scans, X-Ray films Ultrasound images.

Intake Patient Care/Sheduleing

Corona Radiology - Corona, CA

August 2000 to February 2010

Front and back office Intake off patients taking inbound and outbound calls, schedule patients appointments verifying insurance Medical/Medicare, HMO/PPO collected copays, cash paying patients. Assisted with the training of personal for the departments MRI, CT SCANS, ULTRASOUND, NCVS, Fluoroscopy assisted the Technicians with translating for Spanish speaking patients, in incharge of manger's duty's such as ordering and receiving office supplies responsible for coordinating work for the departments. Medical records filling faxing to providers and facilities. Opening and closing the Center Education

High school diploma in General Education

South El Monte High School - California

Skills

• Translater in Spanish,Bilingual, Multi tasker, work well in a fast passes workflow, type fast (10+ years)

• Medical Scheduling

• Medical Records

• Medical Imaging

• Insurance Verification

• Event Planning

• Microsoft Outlook

• HIPAA

• Office Management

• Medical Terminology

• Medical Office Experience

• Supervising Experience

• Patient Care

• EMR Systems

• 2D Composition (10+ years)

• Data Entry

• Triage

• Clerical Experience

• Translation

Languages

• English - Fluent

• Spanish - Fluent

Assessments

Customer focus & orientation — Expert

December 2020

Responding to customer situations with sensitivity Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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