Jennilyn Jensen

Linkedin.com/in/jeannilyn-jensen-customerservicespecialist

480-***-****

adurtr@r.postjobfree.com

EXPERIENCE

Casa Grande Courier, San Tan Valley, Az — Customer Service Representative/Courier

July 2016 - Present

● Executed delivery schedule of certified materials and documentation

● Ensured and maintained confidentiality of all communication and documentation, servicing Fortune 500 companies

Pinal County, Apache Junction, Az — Justice Court Clerk

January 2020 - September 2021

● Prepared, processed, and coordinated criminal and civil court cases

● Coordinated clients’ court mandates with Court-affiliated agencies

● Answered 90+ phone calls per day

Hallmark Aviation Services/Singapore Airlines, Los Angeles, Ca – Customer Service Representative

● Expedited smooth and pleasant passenger travel needs from the ticket counter to boarding gate

● Coordinated with operations between ticket counters, airline officers, and staff to comply with prompt flight schedules

● Assisted VIP’s and managed executive lounges to ensure customer satisfaction

EDUCATION

Brigham Young University, Idaho— University Studies

Fall 2016 - Spring 2018

Minor in Marriage and Family Studies

LANGUAGES

English, Tagalog, German

SKILLS

Customer Service Specialist with excellent organizational, problem-solving, multitasking techniques. Leadership skills to initiate, process, mitigate, and resolve strategic building and troubleshooting skills. Attentive listener, pleasing personality, troubleshooter, team player, and uses tact and diplomacy to achieve win-win outcomes.

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