Center Representative Customer Service
Resume:
Karen Milke
Baltimore, MD
****************@*****.***
Work Experience
Night Receptionist
Harper House - Baltimore, MD
June 2019 to January 2023
Answer all incoming calls
Write up work orders for repairs
Provide customer service to all residents
Handle complaints
Handle calling for elevator repair
Handout parking passes
Knowledge of building link
Handle all incoming deliveries
HR Manager/Recruiter
SJF Logistics Inc (Amazon) - Edgewood, MD
July 2021 to November 2022
Put all new hires in ADP
Hire/Terminate
Answered all employee questions
Interview
Scheduled new hire class
Ordered office supplies
Scheduled job fairs
Weekly manager meetings
Attended all Amazon hiring events
Created employee folders
Payroll Specialist
Bravura Information Technology
November 2018 to November 2018
Handled payroll for 500+employees
Handled New hire paperwork
Handled timesheets for the whole company
Tracked all changes during payroll (salary, terminations, LWOP, location changes, retros..etc).
Worked with DCAA to stay in compliance
Ran daily reports for timesheets
Knowledge of Costpoint
Knowledge of Paychex
Audit payroll
Termed employees in paychex and costpoint
Audit Terminations
Kept track of movement for the employees overseas
Handled all salary changes
Handled office orders for department
Answered all employee questions
HR Assistant
Logistic Pro Enterprise
November 2016 to November 2018
Hire/Terminate candidates
Orientation, went over policy and procedures
Handled all urine drug tests
Input all Backgrounds in the system
Attend job fairs
Tracked attendance
Handled all write ups
Payroll
Sent out daily reports
Updated employee information in folders such as; tax, address, direct deposit and other personal information.
Help plan events
Scheduled interviews
Scheduled interviews
Center Representative
IKEA
December 2014 to November 2016
Answer incoming calls
Resolve customer issues
Schedule delivery's
Create customer case for issues
Issue refunds, credits or send replacements
Follow up with cases
Provide customer service
Warranty Advisor/In training to be Service Advisor-quick lube
Norris Honda
July 2011 to November 2014
Handle sales transactions for parts and service
Input all warranty claims in the system
Follow up with warranty claims to see if they got paid or rejected
Work with Honda sales rep when he would visit monthly.
Knowledge of ADP systems
Handled accounting for all warranty payments
Provided customer service
Wrote up quick lube customer for oil change service
Up sell service
Assigned service tech to quick lube cars
Answered customer calls and scheduled appointments
Cashier/Call Center
Bel Air Honda
March 2011 to June 2011
Provided customer service
Handled all service and parts transactions
Audit cash drawer after shift
Filed all repair orders away
Scheduled appointments for sales and service
Handled all incoming calls
Office Manager
Schaffer & Stroghminger
January 2007 to March 2011
Hired and terminated employees
Handled new hire paperwork
Handled new hire screens
Ordered all supplies for office, sales floor and call center.
Handled planning all events at dealership
Handled all sales paperwork, making sure all documents are not missing
Sent all deal paperwork to management
Did all accounting payable/receivable for location
Did payroll, hourly and commissions
Ordered lunch for all salesmen at location every Saturday
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