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Customer Service Case Manager

Location:
Watford City, ND
Posted:
January 18, 2023

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Resume:

CA

CAPRICE ALVES

adurr3@r.postjobfree.com 225-***-**** Watford City, ND 58854

Compassionate CNA. focused on helping clients maintain personal hygiene and assisting with activities of daily living. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to emotional and social support to promote overall wellness.

Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management.

Client documentation

Client safety and first aid

Case management experience

Care plan management

Community activities

Compassionate client care

Customer service

Reliable & trustworthy

Halo Sitting Service Watford City, ND

Home Health Care Aide

04/2022 - Current

Maintained clean and well-organized environment for client happiness and safety.

Improved patient outlook and daily living through compassionate care. Assisted with client personal care needs to foster independence and well-being.

Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.

Tracked and reported clients' progress based on observations and conversations.

Supervised medication administration, personal hygiene and other activities of daily living.

Ollie Steele Burden Manor Baton Rouge,

LA

CNA

12/2015 - 03/2022

Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

Facilitated activities of daily living, personal hygiene management, feeding and ambulation.

Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.

Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns. Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.

Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.

Used mobility devices to transport patients.

Turned and repositioned residents using proper body mechanics to prevent Summary

Skills

Experience

pressure ulcers.

Observed and reported unusual symptoms and changes to charge nurse. Distributed drinking water and nourishment to residents. Assisted residents in preparing for activities and social programs. Assisted residents with bathing and dressing to promote personal hygiene. Hertiage Manor Nursing Home Baton

Rouge, LA

CNA

04/2006 - 03/2013

Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

Facilitated activities of daily living, personal hygiene management, feeding and ambulation.

Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.

Used mobility devices to transport patients.

Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.

Observed and reported unusual symptoms and changes to charge nurse. Supported non-ambulatory residents in range of motion exercises. Distributed drinking water and nourishment to residents. Assisted residents in preparing for activities and social programs. Helped residents walk with or without self-help devices. Answered signal lights, bells or intercom systems to determine resident needs.

Edgewood Cab Edgewood, MD

Taxi Cab Driver

05/1997 - 09/2003

Maintained vehicle to maximize passenger satisfaction. Followed safety rules to keep clean driving record with no accidents or incidents.

Cleaned vehicle regularly to maintain professional appearance. Presented clean and sanitized vehicle to customers for utmost satisfaction. Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly.

Appeared at designated appointments according to schedule. Applied mathematical skills to determine fares and change. Determined pickup assignments and shift schedule by checking in with dispatch service.

Harford Vocational High School Bel Air, MD

High School Diploma

05/1989

I was an assessment case manager for Red Cross. During the hurricane in 2005 in Louisiana i volunteer to help out Education and Training

Volunteer for Red Cross from 2005 to 2006



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