Administrative assistant

Stephanie Taborda

*** ********* ****** * *******, FL 33326 n 954-***-**** n ****************@*****.***

Conscientious, reliable employee who learns quickly and works well with little or no supervision. Has an excellent eye for detail and accuracy in a fast-paced environment with a proven ability to work various flexible schedules. Adapts quickly to change and enjoys a variety of assignments. Willingly trains others, shares knowledge, and is recognized for always going the extra mile to ensure goals are met. Maintains an organized and safe working space, follows procedures, and is always willing to learn new skills. Can speak, read, and write both English and Spanish.

Education

High School Diploma – Miami Dade Christian Academy, Class of 2006

SNHU – Bachelor’s in Human Resource Management - present

Experience

CLEVELAND CLINIC-IMAGING DEPARTMENT — WESTON, FL

Imaging Scheduler Supervisor, 2020 to Present

Handle all Court Ordered Subpoenas, Invoices, and Accounts receivable.

Supervises assigned clinic support staff with consistent proper human resources management practices.

Approve and schedule paid time off and leave requests in Kronos system.

Participate in the interviewing and hiring process.

Coordinate and implement the training of new employees and identify/address areas of concern.

Ensure continuous training, education, and development of clerical staff.

Monitor departmental phone stats daily ensuring patient phone access directly through the physician's office, meeting the Target of a 90% answer rate.

Submit weekly phone access statistics for all departments on the Symposium system and participate in biweekly meetings with Administration to review.

Conduct and complete performance evaluations for all staff after 45 and 90 days of employment and annually.

Document all policy violations and follow the procedure for the issuing of corrective action in a consistent manner.

Oversee the daily operational workflow, assess workload, evaluate staffing needs, and make any arrangements for coverage.

Identify problems, find resolutions, and notify Director and/or Administration, when necessary, to provide excellent customer service and patient satisfaction.

Comply with and supports all internal policies, CCF initiatives, and activities to ensure the effective utilization of department resources and the ongoing success of daily operations.

CLEVELAND CLINIC-AMBULATORY GYNECOLOGY — WESTON, FL

Office Coordinator, 2017-2020

Support mainly (2) Minimally Invasive Surgeons and Gynecologic Oncologists

Support fellows.

Support clinic operations by direct involvement with the physician(s) and nurse(s).

Submission of reimbursement for travel arrangements for seminars, conferences, physician board memberships, and licensing.

Assist the chairman of the Gynecology Department with coordinating weekly/monthly meetings along with attending and taking minutes.

Assist the Gynecologic Oncologist of the department with obtaining correct medical records for patients with critical stages of cancer.

Provide inspired leadership for the department as a team leader.

Assisted with creating guidelines for in-office procedures for the team of Office Coordinators to follow.

Train new hires that are positioned in other departments throughout the clinic and other locations.

Assist Department Chairman with the on-call schedule for the rotating physicians in the department.

Input updated on-call schedule of covering physicians who are scheduled to take calls for office calls, emergency room, and admits in the hospital in Intelligent System monthly.

Assist with scheduling surgeries and coordinating with the OR team.

Work through and solve patient issues professionally and promptly. Produce error-free transcribed correspondence.

Ensure all patients are rescheduled relating to physician out days promptly.

Order supplies using cost-effective, appropriate cost-center numbers and correct processes.

Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed.

Identify whether the patient needs a referral and/or authorization and obtain a referral and/or authorization when necessary.

Obtain proper information such as PCP, referring physician, and CPT/DX codes before entering the request into the referral module.

Input reasons for all visits on all appointments. Ensure same-day add-on appointment is communicated to appropriate department personnel. Ensure authorization is secured for same-day add-on appointments and same-day inpatient hospital admissions.

Ensure family leaves absence (FMLA) and short-term disability signed applicable forms are complete and the claim processing finished, including international patients.

Work in conjunction with nurses to reconcile day sheets with charge tickets.

Assist other departments (Urology, Plastics, Endocrinology Surgery, ENT) within the pod as needed.

Maintain complete and up-to-date documentation and files at all times, including product and service quotes.

BROWARD HEART SPECIALIST-BROWARD HEALTH — FORT LAUDERDALE, FL

Physician Office Specialist, 2007 to 2017

•Compliance with all pertinent medical policies, procedures, and guidelines.

•Perform clerical/administrative functions

Assist executive assistants and secretaries by sorting mail, filing, answering phones, greeting clients, scheduling meetings, and restocking supplies.

•Billing and Coding

Read patient charts to determine medical history, including diagnoses, treatments, tests, procedures, and diagnoses—into the standardized codes used to bill patients and third-party payers such as insurance companies and Medicare.

•Purchase materials and equipment

Order supplies using cost-effective, appropriate cost-center numbers and correct processes.

•Create invoices

Collect payments and create payment arrangements for patient accounts. Maintain an accurate accounting of patient account balances and generate/send out invoices to secure payment, and follow up on past due accounts.

•Check Insurance

•Contact patient's insurance companies to verify coverage levels and works of health care settings, including hospitals, clinics, doctor's offices, and more.

•Referrals and Authorizations.

•Obtain referral and/or authorization when necessary.

•Collect Co-Payments/Service Fees

•Schedule Appointments for procedures in and out of the office.

•Make copies of insurance cards and proof of identification.

Skills

Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)

Proficient in Kronos, Workday, Concur, Epic, Syngo, Impax, and Nextgen Software

Proficient in using Fax Machines, Printers, Copiers, Scanners, Calculator

45 WPM

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