General Manager Customer Service

Sharyn Riddle

Pickens, SC ***** 864-***-**** ************@*******.***

PROFESSIONAL SUMMARY

Dynamic, motivated, and results-driven General Manager with a strong professional background in retail management and customer-centric service. A skilled leader, highly resourceful and knowledgeable, with a proven track record of success in increasing building and leading teams to outstanding outcomes. Vast experience in recruitment and hiring efforts, training programs, and managing day-to-day operations.

SUMMARY OF QUALIFICATIONS

w20+ years of invaluable management experience, leading 100+ employees

wWell-versed in the recruitment, interviewing, and hiring processes

wSkilled in HR processes, training, development, and performance management

wComprehensive background in building, training, and coaching high-performing teams

wMobilizes and motivates employees to exceed set goals and expectations

wExcels in mentoring personnel to increase sales and provide superior customer experience

wSuperior interpersonal and communication skills, strong analytical and decision-making abilities

wEmploys sound reasoning and issue resolution skills to quickly deliver solutions to complex problems

EDUCATION AND PROFESSIONAL DEVELOPMENT

Bachelor of Business Administration and HR Management, Colorado Technical University (Jun 2022)

PROFESSIONAL EXPERIENCE

LIDL US, LLC 2016 - Present

General Manager, New Store Opening Expert

wOversee the recruitment, hiring, training, staffing, and performance management for a team of 30 associates.

wHold direct responsibility for HR functions within the store, including interviewing and all onboarding processes.

wManage inventory control, inventory reporting, ordering, and action planning.

wDesign, develop, and deliver training workshops for Supervisors, store management trainees, and associates.

wAct as the Serv Safe proctor and instructor in a classroom setting.

wCollaborate with both customers and employees to resolve issues and ensure high levels of satisfaction.

Select Achievements

wConsistently rank in the Top 5 for Sales and Productivity, with sales ranging from $350k-$400k weekly.

wCompleted a rigorous 6-month training program in Ireland with Lidl managers from multiple countries.

wReturned to the US and was responsible for opening multiple Lidl locations in GA and SC.

wCreated a training center for the Augusta, GA location consisting of both hard skill and soft skill training.

wWorked closely with the Augusta team during a 6-month transition period before the building was ready for use.

wRecipient of the Top Customer Service Award (2019).

ALDI 2010 - 2016

General Manager, New Store Opening Expert

wLed all store operations, including hiring, training and development, and disciplinary actions as required.

wManaged budgets focused heavily on inventory and labor costs using lean warehouse and lean staffing models.

wCreated and implemented targeted marketing campaigns resulting in enhanced operational results.

wAccountable for inventory control, ordering, and store cleanliness.

wFacilitated regular store meetings to clarify goals and objectives for the store.

wOrganized logistics and executed holiday parties and events.

Select Achievements

wCompleted General Manager training and spent the first year helping to open and manage stores in 4 states.

wResponsible for managing the opening of 14 new stores within 1 year with the last being a permanent location.

wAchieved the highest grand opening 1st day sales on record with $108k in one day.

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