Post Job Free

Resume

Sign in

Network Administrator Customer Service

Location:
Gloucester, VA
Salary:
75000
Posted:
January 18, 2023

Contact this candidate

Resume:

William E. Breckenridge, PhD

Hayes, VA, *****

Phone: 804-***-****

Email: adurmo@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/drbreckenridge/ EDUCATION

Doctor of Philosophy in Information Technology 2020 Specialization in Information Assurance and Security Capella University, Minneapolis, Minnesota

Dissertation Title: Information Systems Security Professionals’ Perception Toward Defense Strategies: A Case Study

Master of Science in Information Systems 2015

Specialization in Security

Strayer University, Newport News, Virginia

Thesis Title: Project Deliverable 6: Final Project Plan Bachelor of Science in Information Systems 2011

Specialization in Security

Strayer University, Newport News, Virginia

Thesis Title: S.M.A.R.T. (Security, Monitoring, Administrative, Recovery Technicians) Securities

WORK EXPERIENCE

FlexPath Tutor 2018 - 2020

Capella University, Minneapolis, MN

Courses tutored - Ethics for the IT Professional; Analytics, Data Management, and Knowledge Management; Cyber Defense and Countermeasures; Internetwork Analysis and Design; Internetwork System Assurance and Security; Internetworking Architectures 1; Introduction to Web Development; Leading a Global Information Technology Enterprise: Systems and Security; Network Architecture; Web Application Development. Tutored 20-30 graduate students in 11 courses per semester.

Responsible for providing academic support to learners in self-paced courses to help them build competency in their courses. This support was offered through one-on-one

(1:1) coaching and consultation, course room tips, and the facilitation of periodic group study sessions. Proactively conducted 1:1 tutoring and consultation with learners who desired preparation and practice prior to submitting a course assessment, and with learners who fail an assessment and are required to seek tutoring prior to re-submission.

Developed and shared learning resources to assist learners with course content, understanding concepts, and building competencies. Periodically conducted group study sessions in Adobe Connect. These sessions included interactive learning activities that integrate study strategies and resources with course content, using a variety of techniques to promote active learning.

Senior Unit Instructor/Test Examiner/Network Administrator 2007 - 2013 U.S. Army, Fort Eustis, VA

Courses taught: Driver Training / Material Handling Equipment Founded the Driver Training Academy for the 597th Transportation Terminal Group (TTG). Taught up to 28 military soldiers and civilians, per quarter, in the preventative maintenance, functionality, the safe operation of various military wheeled vehicles and material handling equipment (MHE), developed lesson plans, instructor manuscripts, student outline, examinations, simulation, and training aids to support specific classes. Researched, reviewed and made recommendations for Programs of Instructions (POI) changes; reviewed curriculum, and solved technical problems.

• Conducted classroom instruction, administered written exams, administered road tests and licensed well over 450 service members and civilians with an exceptional pass rate.

Served as a Computer Network Administrator, as an additional duty; entered commands, using computer terminal, and activated controls on computer and peripheral equipment to integrate and operate equipment.

Computer Repair Technician/Network Administrator 2007 - present Private Sector, Hayes, VA

Installed, evaluated, detected, and troubleshoot different types of issues affecting computer systems or servers or networks. Diagnosed faulty hardware or software of PCs or laptops, and uninstalled and installed various components of computer systems such as motherboards, laptop screens and keyboards, hard drives and memory or RAM (Random Access Memory), and etc. Successfully performed the building of new desktop computers and configured new hardware, installed and updated software packages, and created and maintained computer networks.

Attention to Detail – Accomplished and completed tasks, with no supervision, while demonstrating a thorough concern for all areas involved, no matter how small, and organized time and resources.

Customer Service – Exceeded the customers’ needs and expectations and provided excellent follow-up services in a direct and indirect manner.

Oral Communication – Consistently demonstrated the ability to transmit ideas and information orally in such a manner that is appropriate to the topic, purpose, and audience.

Problem Solving – Possessed drive and initiative, using a methodical approach, teamwork, astute problem analysis, and innovating thinking. Driver Training Instructor/Test Examiner 2003 - 2007 U.S. Army, Fort Eustis, VA

Courses taught: Driver Training / Material Handling Equipment Taught up to 125 military soldiers per quarter, in the preventative maintenance, functionality, and the safe operation of various military wheeled vehicles and material handling equipment. Served as Instructor/Examiner for Battalion level Driver Training Academy. Conducted classes in all levels of 88H Cargo courses; Provided technical advice and guidance to new and assistant instructors; Developed lesson plans, instructor manuscripts, student outline, examinations, simulation and training aids to support specific classes.

Recognized by Battalion Commander as being dedicated to students, willing to assist in student development, and “one of the most liked training instructors” on base.

Trained over 1500 permanent party soldiers on seaport operations, airfield operations, rail operations and material handling equipment with 100% percent first time pass rate and maintained total accountability for equipment and training aids valued in excess of

$3.8 million.

Marine Cargo Specialist 2000 - 2003

U.S. Army, Fort Eustis, VA

Courses taught: Driver Training / Material Handling Equipment Taught 15 military soldiers, per quarter, in the preventative maintenance, functionality, and the safe operation of various military wheeled vehicles and material handling equipment. Managed transportation, aerial delivery and movement control operations for the Special Operations Forces. Served as the primary subject matter expert on movement control training and assignments.

Graduated a high volume of driver education students; developed the curriculum for the Driving Education Course for the Special Operations Forces. Supervised training of movement control exercises for supplies, equipment and vehicles through aerial delivery. INSTITUTIONAL SERVICE

Chairperson, Capella University Association for Computing Machinery (ACM) Student Chapter, Capella University.

Led the resurrection of the Capella University ACM Student Chapter, increased membership in the local as well as the national chapter.

Held consistent meetings that were detrimental in the survivability of the ACM chapter. PUBLICATION

Breckenridge, W. E. (2020). Information systems security professionals’ perception toward defense strategies: A case study (Order No. 27743153). Available from ProQuest Dissertations & Theses Global. 238-***-****). Retrieved from https://search.proquest.com/docview/238-***-****?accountid=36783 PRESENTATIONS

Academic Success: Presented to 23 learners of the School of Business and Technology

(SOBT) branch of Capella University, 2019.

Editing: Presented to 17 learners of the School of Business and Technology (SOBT) branch of Capella University, 2019.

INDUSTRY STANDARD CERTIFICATION

CompTIA Security+ (SYO-601)

PROFESSIONAL DEVELOPMENT

Completed the Applied Teaching Seminar, which included the following five modules:

Module 1: Skills for Teaching Online

Module 2: Tools to Support Learning

Module 3: Strategies for Interacting with Learners

Module 4: Resources to Support Online Learning

Module 5: Applying Culturally Competent Practices SCHOLASTIC ACCOMPLISHMENTS

Inducted into “The National Society of Leadership and Success” – 11 July 2022

Inducted into “The National Society of Collegiate Scholars” – 13 April 2009

Honor Roll – 11 June through 12 July 2007

Director’s List – 26 March through 03 May 2007

Director’s List – 20 February through 22 March 2007

Honor Roll – 04 December 2006 through 11 January 2007

Honor Roll – 25 September through 26 October 2006

Honor Roll – 17 July through 17 August 2006

TECHNOLOGY SKILLS:

Trained to interact, utilize, process, and produce outcomes with various software and web applications, including learning management systems (LMS).

● Adobe Connect

● Case Activity Report (CAR)

● Cisco WebEx

● Citrix Systems

● Computer Build and Repair

● Computer Networking

● Customer Relationship Management (CRM)

● Database

● Hardware and Software Installation

● Learning Management System (LMS)

● LibCal

● MS Excel

● MS Outlook

● MS PowerPoint

● MS Project

● MS Publisher

● MS Visio

● MS Word

MILITARY AWARDS

● Army Achievement Medal – 8

● Army Commendation Medal – 5

● Army Good Conduct Medal – 4

● Global War on Terrorism Expeditionary – 1

● Global War on Terrorism Service Medal – 1

● Humanitarian Service Medal – 2

● Joint Meritorious Unit Award – 1

● Korean Defense Service Medal – 1

● Meritorious Service Medal – 1

● National Defense Service Medal – 2

● Southwest Asia Service Medal – 1

PROFESSIONAL REFERENCES

Cesar Palacios, SFC (Ret.) – 757-***-****

Email: adurmo@r.postjobfree.com

David Dean, SFC (Ret.) – 757-***-****

Email: adurmo@r.postjobfree.com

Duane Marine, MSG (Ret.) – 757-***-****

Email: adurmo@r.postjobfree.com

Francis Ladson, SSG (Ret.) – 678-***-****

Email: adurmo@r.postjobfree.com

PERSONAL REFERENCES

Chauncey Hendrix, SFC (Ret.) - 941-***-****

Email: adurmo@r.postjobfree.com

Eugene Ashby – 757-***-****

Email: adurmo@r.postjobfree.com

Robert Bell, LTC (Ret.) – 502-***-****

Email: adurmo@r.postjobfree.com

Tito George, CCM (Ret.) – 757-***-****

Email: adurmo@r.postjobfree.com



Contact this candidate