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Data Entry Customer Representative

Location:
Laurel, MD
Posted:
January 18, 2023

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Resume:

Samuel Spann III

Greater Washington, DC / Baltimore, Maryland • 301-***-****

adurmf@r.postjobfree.com

Signature Achievements

Developed and implemented successful strategies to promote formulary additions across major hospitals, and increasing market share and volume growth in primary care facilities up to 25% and revenue increases from $100K-$500K at hospitals

Recognized consistently with national top-performance awards (Emerald Winners Circle, Chesapeake Leadership Award, Diamond Winners Circle, Ruby Winners Circle) across an expansive career

Served as regional guest trainer, workshop facilitator, national convention team representative, and liaison point person for managed care and product sales, providing subject matter expertise, coaching, training and college intern recruiter

— Areas of Key Emphasis —

•Analyzing and Filing Claims

•Customer Service

•Customer Data Entry

•Consultative Selling

•Market Analysis & Trends

•Strategic Alliances

•Market Share and Volume Growth

•Negotiation & Closing

•Sales & Marketing Strategies

•Exceeding Revenue Goals

•Stakeholder Engagement

Professional Experience

Customer Representative Data Entry Claims Agent Allstate/ LiveOps, United States 2021 – 2022

Responsible for analyzing, filing, and submitting home property and auto claims for clients of Allstate. Duties include data entry responsibilities required to submit a claim, identifying, and verifying customer reasons for filing a claim. Provide customers with appropriate vendors and contractors to address repairs, obtain payment options for customers of claims who are at fault. Enter all data into database systems and determine the most effective way to address all client questions. Address customer concerns regarding products and services while ensuring claim support for property and casualty policy holders

Senior Executive, Therapeutic Sales Representative GlaxoSmithKline, Washington, DC/Baltimore, MD 2010 – 2020

Implemented the strategic marketing, promotion, and sales of a full suite of pharmaceutical products used in the treatment of diabetes, cardiovascular, respiratory and urological diseases. Coached and facilitated training for six sales representatives, utilizing subject matter expertise and face to face delivery. Served as regional guest trainer, managed care liaison point person, sales mentor, college intern recruiter, and national convention team representative.

Key Accomplishments:

Aggressively pursued sales targets to successfully grow territory and sales to secure up to 25% market share increase in various territories while building key account relationships and comprehensive solutions.

Honored with multiple performance awards including Emerald Circle Tier Award (#3 national ranking) and Spirit Award for leadership and sales excellence

Penetrated and acquired accounts, identifying solutions with the current provider, and negotiating new service contracts with key accounts, achieving all KPIs.

Senior Executive, Hospital Therapeutic Sales Manager GlaxoSmithKline, Washington, DC 2005 – 2010

Consistently exceeded company and market quotas; building close partnerships with thought leaders, administrators, department staff, physicians, and key decision makers for the sales of cardiovascular medications and treatments. Discussed disease states, drug pharmacology, and side effects with practice managers and physicians. Leveraged incentives and keen negotiation skills to close sales.

Key Accomplishments:

Increased sales profits in consecutive years, earning multiple awards for outstanding sales performance, including Emerald Winners Circle Tier Award, Diamond Winners Circle Tier Award, RVP Distinguished Performance Sales Award, and the Formulary Region Award.

Coordinated implementation of 75 medical education programs to more than 500 physician and healthcare professionals and administered sales programs and strategies focused on educating hospital personnel on product portfolios.

Successfully obtained products on formularies at managed care organizations.

Hospital Oncology and Acute Care Account Manager GlaxoSmithKline, Baltimore, Maryland 2003 – 2005

Led client services and pharmaceutical sales with key hospital professionals, including oncologists, interventional cardiologists, anesthetists, and anesthesiologists in the Baltimore territory. Developed detailed product comprehension, preparing and delivering sales presentations, and scheduling and conducting grand rounds, tumor boards, and administrative board meetings. Negotiated contracts across major regional hospitals via Novation and Premier contracting.

Key Accomplishments:

Increased market sales from $100k to $500k, ensuring all product sales were aligned with key hospital and clinic decision makers’ needs.

Successfully negotiated contracts across major hospitals via Novation and Premier Contracting

Executive Sales Consultant GlaxoSmithKline, Washington, DC 1998 – 2003

Earned rapid recognition for successful marketing and promotion of anti-depressants, antibiotics, antiviral, anti-inflammatory, prenatal vitamins, and cardiovascular medications, earning multiple awards and top-rank status regionally and nationally, three years in a row.

Key Accomplishments:

Maximized sales opportunities, earning Emerald Winners Circle and Ruby Winners Circle awards for performance attainment.

Area Sales Representative RJR Nabisco, Inc., Washington, DC, Prince Georges and Montgomery County 1995-1997

Successfully led District in marketing, promoting, merchandising and sales of RJR Nabisco products

Education

Master of Science (M.S.), Human Resource Management & Development

Minor Marketing

University of Maryland University College, Largo, Maryland

Bachelor of Science (B.S.), Management

University of South Carolina, Columbia, South Carolina



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