DeLisa Hamness RN, BSN

Portland, OR ***** 503-***-**** adurlq@r.postjobfree.com

Professional Summary

Committed leader bringing extensive experience in complex patient care, coordination, and over ten years of leadership experience. Bring a diverse and well-rounded background in operations, change management, business development, marketing, and recruitment—high-profile, fast-growing organizations in home healthcare, healthcare systems, and infusion companies. Excellent communication skills and collaboration with interdisciplinary teams and patients served. Led teams of 40-110 employees and managed million-dollar budgets. Diversity Equity and Inclusion (DEI) committee member. Providence Employee of the month, April 2015. Coram Specialty Infusion National Hero Award 2009. Enrolling in MBA program Fall 2023.

Leadership: Employee management, supervision, mentoring, coaching, team building, staff development, and issue resolution. Business development, change management, strategic planning, and risk mitigation. Collaboration and relationship building. Leading with diversity, equity, and inclusion.

Knowledge Sharing: Public speaking, education, national sales

Operational Leadership: Process implementation, quality assurance, quality improvement, process improvement, JCAHO accreditation, budgeting, forecasting, and project management

Healthcare Technical Skills and Knowledge: CPC +, Medical Home, Medicare, Medicaid, VA, commercial insurance coverage, workman's comp, disability, social security, ASIST – suicide training

Technical Tools: Microsoft Office: Word, Excel, PowerPoint, SharePoint. Teams, Skype, EPIC, EDIE Premanage, Centricity, Allscripts, Salesforce

Professional Experience

OPERATIONS MANAGER – CORE LEADERSHIP 03/2021 to Present Providence ElderPlace PACE - Portland, OR

Provided multidisciplinary team leadership, including medical director, nursing, pharmacist, mental health, and rehabilitation team. Focus on end of life, palliative, and hospice care.

Led team turnaround addressing low employee morale, engagement, and productivity and steadily dropping patient census. Through leadership coaching, change management, and communications able to retain 90% of existing employees and increase productivity by 10%

Lead budgeting, forecasting, and financial analysis for a clinical site of over 40 employees with an annual budget of 10.8 million. Average annual EBIDTA margin of 13.2%., net operating revenue (NOR) is consistently higher month over month due to patient census over projected budget and auditing for over expenditures. Accomplished through relationship building with community partners, delivering on promises, and growing patient census by 14%.

Achieved employee growth and retention, retaining 90% of current employees and increasing staff census by 20%, leading to a fully engaged, highly productive team motivated to work at the top of their license. Caregiver engagement scores increased by 5% from the previous year

Building relationships with community providers through routine meetings and delivering actionable items. Stronger relationship's direct correlation to increasing patient referrals.

Led staff through organizational changes and support, including budget decreases, restructuring of the core team, and the pandemic.

New hire orientation leader. Comprehensive overview of the PACE program and our regional footprint

RN CASE MANAGER 01/2015 to 3/2021 Providence Medical Group – Infectious Disease - Portland, OR

•Led team of 35-40 case managers in delivering comprehensive and complex care coordination for high-risk patients, decreasing emergency department visits by 10%, decreasing hospital readmission by 15%, and providing access to mental health and behavioral health support.

Organized and implemented patient-centered care conferences with the medical home team. Care conferences included PCP, pharmacist, psychologist, case manager, and patients. Through motivation interviewing, Identified the patients’ goals and barriers to care and increased engagement in their medical care, increasing compliance and patient satisfaction.

Partnered with the interdisciplinary team to engage the patient in the appropriate level of care. Based on cognitive and physical ability and disease process, this may mean moving from independent living to assisted living or palliative care to hospice. Ensuring the patients' voice is heard and respected and questions are answered while making a smooth transition.

Leader in planning and implementation of Advance Directive group sessions.

Acted as chair of the Case Management Best Practice committee. Recommendations were made to decrease emergency department utilization and decrease hospital readmissions. Enlisting evidence base practice regarding the primary team's ability to see patients same and day and telephonic follow-up within 24 hours post hospitalization. Recommendations were adopted and saw an overall decrease of 15% in emergency department visits and a 20% decrease in hospital readmission. Ultimately increasing patient satisfaction and decreasing healthcare costs.

Worked with CMS guidelines to meet and exceed CPC + benchmarks and milestones.

Lean project management for documentation improvement.

SALES TERRITORY MANAGER 02/2008 to 01/2015 Coram Specialty Infusion - Portland, OR

Complex patient care coordination with hospital case managers, SNF, and hospice.

Implemented a program for indigent and low-income patients requiring home infusion.

Exceeded quarterly goals for core therapy and specialty business.

Conduct in-services and continuing education for staff and referral sources.

Development of Coram Cardiology program and patient education material.

BUSINESS OWNER AND INSTRUCTOR 05/2005 to 05/2014 Life Line Education LLC - Portland, OR

Instructor for CPR, First Aid, and Basic Life Support for healthcare providers and the general public.

American Heart Association and Medic trained and certified.

Budgeting and fiscal responsibility.

CLINICAL SUPERVISOR AND NURSE EDUCATOR 01/2000 to 01/2005 Maxim Healthcare - Portland, OR

Clinical supervision of 100 plus employees and 40 clients.

Evaluation of clinical skills, competencies, and performance appraisals for employees.

Conduct in-services and continuing education.

Adherence to JCHAO accreditation and review standards.

Project manager for QA, QI, and PIP.

EDUCATION

The University of Providence - Great Falls, Montana - RN-BSN Program Deans List

Regents College - Albany, NY - RN Associates Degree

LICENSURE AND ACCREDITATION

RN state of Oregon, License # 098000271RN

RN state of Washington License # RN00132942

RN state of California License # 95315821

Change Management Certification – ATD - 11/2022

ASIST – Applied Suicide Intervention Skills Training - 2016

ACCOMPLISHMENTS

Portland Tri-County Transportation Advisory Committee (TAC) member Jan. 2019- 2021

PMG Case Management Best Practice Chair Jan. 2017-Jan. 2019

Camp Erin (Eluna Network) Volunteer – Grief camp for children 2018-present

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