Sales Associate Support Specialist
Resume:
Jamal Muhammad
Director/ Account Executive
Philadelphia, PA 19140
adurlm@r.postjobfree.com
I am a professional who is determined to be a part of company that wants to thrive financially and build a winning team that can make executive decisions while under pressure. In addition, where I can utilize my 25 years of experience with my Exceptional and Dynamic Customer Service expertise.
Authorized to work in the US for any employer
Willing to relocate anywhere
Work Experience
Technical Support and Customer Care Specialist/Advisor II
Concentrix - Philadelphia, PA
April 2022 to Present
The Advisor II, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.
Psychiatric Rehabilitation Specialist
Wes Heath System - Philadelphia, PA
February 2021 to March 2022
To provide Psychiatric Rehabilitation Services facility based and/or in the community as assigned. To provide groups/unit to enhance an individual’s knowledge to develop, enhance and retain skills and competencies in living, learning, working, and socializing. To help individuals receive the level of and/or have access to the services/supports they choose, so that an individual can live in the environment of their choice. To monitor and track progress of individual’s in assigned caseload; participate in the development of individualized rehabilitation plans.
SDR
SV Academy - San Francisco, CA
December 2021 to January 2022
Selected in top 2% of applicants for a program offered to high-potential individuals preparing for an SDR role in SaaS
Rigorously trained **(300+ hours) ** and assessed on sales development skills by instructional coaches and industry professionals
EQ: cultivating empathy, growth mindset, coachability, overcoming rejection, time management, prioritization
SDR workflow: consortium of current sales methodologies; qualifying frameworks (e.g., BANT); communication across email, social, phone, and video touchpoints; generating campaigns to SMB, midmarket, and enterprise accounts
Tech tools: Sales loft; Salesforce; Google Suite; Inside View; Loom; LinkedIn Sales Navigator
Direct Support Professional
Devereux Advanced Behavioral Health - Berwyn, PA
May 2020 to February 2021
Actively assist our individuals with their individualized plans for daily living. Ensure our individuals are safe, healthy, and living in a clean environment. Assist with the planning, implementation, and documentation of programs designed to meet the social, emotional, physical, and personal needs. Plan and participate in community outings. Shop for the home’s necessities such as food, clothing, and household items. Schedule and transport our individuals to doctor’s appointments, shopping trips, and day programs/schools.
Engagement and Opportunities Director
CHILDFIRST SERVICES - Philadelphia, PA
February 2020 to May 2020
Develop, implement, and supervise all components of the daily operation of residential sites. Oversight of program staffing pattern within established guidelines. Review and approve schedules and time sheets. Responsible for ensuring that agency documentation is current and accurate, to include, daily log, fire drills, and incident reports.
Therapeutic Support Specialist II/ Forensic Unit Maximum
Central Regional Hospital - Butner, NC
July 2019 to February 2020
This position is responsible for all patient management and office tasks necessary to process referrals, screenings, admissions, and patient movement within the hospital. Duties include, but are not limited to, searching and inventorying patients and their personal property, obtaining vital signs, ensuring patient is medically and psychiatrically stable, understanding and reviewing legal commitment documents, putting charts together, looking up information in databases, and entering data into the computer.
Water Treatment B-Operator
Holden Temporaries/Nutrien - Aurora, NC
September 2018 to June 2019
To check deaerator, and Reverse osmosis water supply pump. Monitor chemical feed tank levels and recharge tanks. Maintain and replace chemical dosing pumps. Clean cooling tower probe. Calibrate handheld and bench conductivity and pH instruments. Perform lab analyses using the procedures in the lab procedure notebook.
Sales Consultant
Auto Store of Greenville - Greenville, NC
July 2017 to August 2018
The Sales Consultant's primary role in the dealership is to respond to customers that inquire about a vehicle advertised on-line utilizing phone and email methods. The Sale Consultant works with customers who visit the store directly taking them through the initial buying process through to the final sale.
Sales Consultant
Rocky Mount Toyota - Rocky Mount, NC
September 2016 to July 2017
The Sales Consultant's primary role in the dealership is to respond to customers that inquire about a vehicle advertised on-line utilizing phone and email methods. The Sale Consultant works with customers who visit the store directly taking them through the initial buying process through to the final sale.
Direct Sale Representative
Suddenlink Communications - Greenville, NC
January 2016 to September 2016
Direct sales representatives create customer awareness of companies' products and services. They are responsible for presenting companies' products and services to potential customers and closing sales.
Sales Consultant
INFINITI - Raleigh, NC
May 2015 to January 2016
Contacting and communicating with customers to identify needs using the Asbury selling process
Build rapport with customers to build a base of referrals to establish customer network
Answer internet leads within the stores required time and email product information with pricing
Answer sales phone calls and set appointments for customers
Confirm appointments
Make outbound phone calls to follow up with customers on inquiry, after the sale, and for repeat business
Conduct test drives and vehicle walk arounds with customer
Work with the customer from start to finish throughout the buying process
Sales Associate
Auto Connection - Raleigh, NC
September 2014 to May 2015
Accomplishments
Top sale person for 6 months.
The Sales Consultant's primary role in the dealership is to respond to customers that inquire about a vehicle advertised on-line utilizing phone and email methods. The Sale Consultant works with customers who visit the store directly taking them through the initial buying process through to the final sale
Therapeutic Support Specialist ll /Screening and Admissions
Central Regional Hospital - Butner, NC
June 2007 to September 2014
This position is responsible for all patient management and office tasks necessary to process referrals, screenings, admissions, and patient movement within the hospital. Duties include, but are not limited to, searching and inventorying patients and their personal property, obtaining vital signs, ensuring patient is medically and psychiatrically stable, understanding and reviewing legal commitment documents, putting charts together, looking up information in databases, and entering data into the computer.
Education
Master of Science in Psychology in Psychology
University of Phoenix - Phoenix, AZ
2008 to 2011
Bachelors in Psychology
Iona College - New Rochelle, NY
1990 to 1994
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