Inventory Specialist Customer Service
Resume:
Jasmin Williams
Chicago IL *****
adurkf@r.postjobfree.com
Professional Summary: Very energetic, fast learner and optimistic. AS400, Intranet, collections, customer service, negotiations, persuasion, people person, analysis. Works well with all levels of management and peers. Typing 50 wpm, current business equipment.
2021-12-22 United Road Trucking Chicago, IL
Inventory Specialist
Inventory vehicles that were deemed to be in violation of the city of Chicago ordinances.
Transport owners to vehicles to retrieve property, give courtesy jumps when necessary.
Tracking inventory maintenance.
Controlling flows of equipment and supplies.
Reporting to management and advising on process improvements.
Identify and discrepancies or losses at the end of the day.
Assist with scheduling as needed.
Performs other duties as needed.
2017-2021 Enova International Chicago, IL
Collection Specialist
Make daily collection calls and or correspondence in a fast-paced goal-oriented department provide customer service internally/externally regarding collections issues, process customer payment and refunds due to overpayment. Review account adjustments and resolve client discrepancies.
Responsible for monitoring and maintaining assigned accounts, customer calls, account adjustments, small balance write off, customer reconciliations and process of credit payments.
Preform other assigned duties and task necessary for accounts receivables, enlist management when necessary to accelerate the collection process.
Communicate coordinate and follow up effectively with account mangers regarding customer accounts on a timely basis and create collections payment arrangements when needed.
Ensure client were getting their invoices in a timely manner to remit payments timely.
Aggressively work accounts to keep on or above targeted goals prepared weekly reports for key accounts to establish and maintain effective cooperative working relationships with account managers and clients.
Communicate with clients by phone, mail and email in a respectful manner, successfully establish repayment goals.
Responsibly included but not limited to calling clients that were behind on payments.
2013-2018 Sunrise Technologies Chicago, IL
Violations Processor
Process speed violations, using web-based tools
Handle inbound/outbound customer/client calls
Gather information from callers to properly resolve their situation.
Communicate appropriate options for resolutions.
Open, scan and process inbound customer correspondence.
Manipulate existing dated, edit current information, proof read new entries in database for accuracy.
Train all new employees on all process and procedures.
2008-2013 BCC Chicago, IL
Collections Team Lead
Contacted delinquent borrowers by phone and letters, accepted, processed and tracked payment by phone, date entry, kept information current.
Prepared initial monthly reporting date for the management team and recommended alternate solutions for borrowers.
Managed a team of ten in the collections department.
Work account review for possible bad debt work on reports.
Placed accounts in collections follow up on unpaid payment arrangements.
Worked on aging reports, customer service review.
Ensure quality work and monitor work process of the team of ten collectors and researchers.
Proactively involve team members around new strategies in a effort to deliver value to the customer and the organization
2007-2008 BCC Chicago, IL
Collection Representative
Collection of delinquent credit card accounts.
Preforming credit assessment and setting credit lines per Customer
Processing of all the clearing of all invoices with payment or credit notes.
Self-disciplined, and capable of identifying and completing critical task independently.
Understanding of business financial statement, balance sheets and cash flow statements.
Reconciled customer A/R accounts as needed.
Strong collection and negotiation skills.
1991-1995 George Westinghouse High School Chicago, IL
High School Diploma
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