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Customer Service Relations Representative

Location:
Bulverde, TX
Salary:
45,000
Posted:
January 18, 2023

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Resume:

Mary Shepherd Redmond

Bulverde, TX *****

C: 765-***-**** • adurjn@r.postjobfree.com

SUMMARY A diligent and dedicated, professional, people oriented, result-driven purchasing associate with 11 years in the automotive supply chain and a combined 17 years in management having delivered significant contributions in cost reduction, supplier management, and overall business supervision.

AREAS OF ● Team Player ● Project Management

EXPERTISE & ● Productivity/Cost Containment ● Performance Management

QUALIFICATIONS ● Strategic Supplier Sourcing ● Product Quality Improvement

● MRP/ERP Systems ● Specification System Development

● Relationship and Team Building ● Work Process Development and

● Team Leadership and Cultivation Improvement

PROFESSIONAL

EXPERIENCE

2021-2022 FCC (Adams), LLC—Berne, IN

-Tier 1 Automotive Supplier of Body Parts & Structural Components

Production Control Buyer Supervisor

●Skilled in managing multiple supplier accounts, maintaining optimum stock levels within budget allowances and production requirements.

●Met with vendor representatives to negotiate and improve standards of quality, delivery and customer service.

●Coordinated meetings and teleconferences between vendors and management/internal departments to resolve product quality, capacity, specification, and delivery issues in a diplomatic matter.

2019-2020 Elsa LLC, Inc- Elwood, In

-Tier 1 Automotive Supplier of Body Parts & Structural Components

Purchasing Buyer Mass Production

●Skilled in managing multiple supplier accounts, maintaining optimum stock levels within budget allowances and production requirements.

●Coordinated meetings and teleconferences between vendors and management/internal departments to resolve product quality, capacity, specification, and delivery issues in a diplomatic matter.

●Met with vendor representatives to negotiate and improve standards of quality, delivery and customer service.

2008-2018 Indiana Marujun LLC/ TOA Winchester—Winchester, IN

-Tier 1 Automotive Supplier of Body Parts & Structural Components

Purchasing Buyer Mass Production & MRO

●Skilled in managing multiple supplier accounts, maintaining optimum stock levels within budget allowances and production requirements.

●Cultivated and implemented the scanning process for receiving raw materials

●Coordinated meetings and teleconferences between vendors and management/internal departments to resolve product quality, capacity, specification, and delivery issues in a diplomatic matter.

●Met with vendor representatives to negotiate and improve standards of quality, delivery and customer service.

2001-2007 Jay Petroleum: Pak-a-Sak/Subway—Winchester, IN

-Convenience Store/Gas Station with a full-service Subway

General Manager

●Managed daily store operations including store financial performance, cash control, fuel inventory, customer service and staff management.

●Hired, trained, and evaluated personnel and promoted or terminated employees when appropriate.

●Followed proper standards for food safety and sanitation.

●Food Cost of the Year Award in 2001, 2002, and 2006.

●Best Overall Profit Margin Award in 2003.

2000-2001 Burger King—Bluffton, IN & Portland, IN

-#4 U.S. Fast Food Restaurant

General Manager

●Simultaneously orchestrated two separate location daily operations including store financial performance, cash control, food cost, customer service, and staff management.

●Hired, trained, and evaluated personnel and promoted or terminated employees when appropriate.

1987-2000 McDonald’s—Union City, Winchester & Hartford City, IN

-#1 Fast Food Restaurant

General Manager

●Store manager of the year in 1999 due to my ability to effectively lead and motivate employees through the implementation of in-house training and performance; which resulted in increased profitability, reduced turn-over and reduced food costs.

●Responsible for tracking, meeting, and projecting sales budgets.

●Held weekly management meetings to maintain open communication with my management team.

●Managed employee relations encompassing staff recruitment, training, and performance evaluations.

●Mentored 3 of my assistant managers and guided them to become General Managers.

Community Relations Representative

●Community Relations Representative of the Year in 1991.

●Reviewed marketing collateral for various community locations.

●Served on the local Randolph County Chamber of Commerce board as Vice President.

Crew Trainer

●Employee of the Year in 1989.

●Welcomed customers in the store and helped to provide a pleasant experience.

●Trained fellow employees in the cooking, preparation, and selling of menu items.

●Placed customers’ orders, suggesting menu items and or sizing up to increase revenue.

EDUCATION Indiana University East—Richmond, IN 24 credits

Winchester Community High School—Winchester, IN

PROFESSIONAL Nahabit & Associates, Inc. Seminars: Fundamentals of Purchasing and Applied

TRAINING & Purchasing Techniques

CONTINUOUS Ivy Tech Corporate College Seminars: Excel 2010—Introduction, Intermediate, and

IMPROVEMENT Advanced Excel

Indiana Marujun, LLC Seminars: HR Aspects of Supervisor, Communication for Results



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