Michelle D. Bair

*** ****** **

Thornville, OH **076

614-***-**** Home

HYPERLINK "mailto:aduriw@r.postjobfree.com" aduriw@r.postjobfree.com - Home

JOB OBJECTIVE:

Seeking a full-time position that will utilize my outstanding skills of organization, communication, time management and computer skills and a salary that is commensurate with my skill sets.

EMPLOYMENT HISTORY

Discover Financial Services, Inc.; July 1986 – October 2, 2020,

Settlement Analyst – Fedwire balancing/Invoicing/Test Cards/Data Entry/Levy Garnishment Specialist 09/01/12 – 10/2/2020

• Release Fedwires to pay Acquirers via Federal Reserve for Discover Card Transactions, keying and balancing spreadsheets daily to ensure correct numbers are reflected.

• Working incoming checks for payment of invoices from Acquirers/Issuers for monthly billing services and enter into a tracking spreadsheet. This tracking sheet is shared with all of the Finance Department to clear invoices within the general ledger.

• Track, order and deploy test cards to Account Executives to send to clients, domestic and foreign which requires organization and the use of Microsoft Word and Excel.

• Special projects as assigned by Department Manager, Team Leader and/or assisting other departments within the Network

• Process Levy/Garnishments received from various Government offices including the IRS. This required searches, responses and holding funds for merchant accounts to satisfy levies on taxes owed.

• Enter adjustments and bank changes submitted by other departments.

• Taking minutes at unit meetings and creating meeting notes to be sent out to high level areas.

Senior Merchant Services Specialist, Research/Special Project/Call Feedback 06/02 – 09/01/12

Involved in research on complicated inquiries from merchants

Assisted with special projects as needed by different departments

Supported Call Feedback Team by doing call feedbacks.

Releasing Fedwire funds to the Federal Reserve.

Senior Merchant Services Specialist, Merchant Service II 03/02-06/02, 02/00-02/01

Telephone servicing of merchant accounts

Specialized servicing involving problem resolution and research

Subject Matter Expert, Full Service II, 02/01–03/02

Provided support to new trainees that had completed first level training for full service calls, performed call monitors and offered helpful feedback to improve performance.

Developed learning tools such as games etc to assist with refresher training.

Merchant Services Representative, Full Service II, 05/99-02/00

Telephone servicing of merchant accounts

Research and resolution of Merchant inquires.

Senior Collections Representative, Card member Collections, 02/88-05/99

Private Issue accounts collections specialist, charge off accounts, skip tracing

PROJECTS:

Canadian Returned Mail Project – consisted of contacting merchants in Canada to update addresses due to returned mail being received back by the company.

Sales Force – Assisted Acceptance Referral Team with researching referrals of domestic merchant’s that are not accepting Discover Card Transactions by utilizing internal system applications and Internet searches.

AAC & IAC UPDATES – assisted updating the Acquirer Account Center and Issuer Account Center user guides by deleting old information and replacing with valid and up to date information to be posted on DiscoverNetwork.com.

LEAN - I have leaned several processes within my function to save the company time and money including doing away with processes no longer needed and doing away with steps no longer necessary in my functions.

Thirty One Gifts: February 2006 – February 2008

Consultant – The sales of products through parties held in homes, online, and on Social Media.

Requires scheduling parties with clients, utilizing social media and text messaging to show samples of products and how to use them.

Requires communication with clients to obtain orders and payment, keep up to date with clients for future opportunities, and assist with any questions or complaints

Attending trainings and meetings to obtain tools to utilize for better business relations.

Computer Skills:

Proficient in the use of IBM-compatible computer system and applications.

Working knowledge in the use of IBM-based home computer systems, utilization of the Internet, the use of the following software applications:

Microsoft Word, Excel, Access, PowerPoint, Salesforce, Outlook, Teams

Community Activities:

Leader in Licking County for campaign of Joe Blystone for Governor of Ohio

EDUCATION:

Independence High School, Columbus, Ohio

General course of study

Distributive Education courses (business related curriculum)

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