Dina Robles

Authorization Agent

Fremont, CA ****8

adurhy@r.postjobfree.com

510-***-****

#readytowork

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

PSR - Patient Service Representative

Alameda Health System - Newark, CA

June 2019 to Present

Register patients, Enroll patients, Check Legibility. HDC Agent

Wayfair - San Leandro, CA

October 2018 to Present

Call Center Environment

1. Scheduler

2. Dispatcher

3. Office Coordinator

Authorization Agent

Old Republic /Home Protection Warranty

February 2017 to June 2017

• Authorized Services for different Plans

• Verified Eligibility for Services

• Dispatched Technician's for Services needed

• Assisted Homeowner's with Claims

Call-Center Agent

Insurance Auto Auction/Bid Fast

November 2015 to December 2016

• Answered phone

• Vehicle comparable

• Specialties

• Data Entry

Supervisor

Sonoma Mountain Pizza

December 2008 to June 2015

• Customer Service Trainee

• Payroll

Bilingual Customer Service Agent

Kaiser Permanente

November 2002 to August 2008

• Answered 75 inbound calls per day

• Processed prescription refills

• Coordinated pick-up locations

Education

GED in Customer Service

Castro Valley Adult School - Castro Valley, CA

Skills

• CUSTOMER SERVICE (10+ years)

• RECEPTIONIST (10+ years)

• RETAIL SALES (Less than 1 year)

• MEDICAID (Less than 1 year)

• Bilingual (10+ years)

• CSR (10+ years)

• Call Center (10+ years)

• Customer Care (10+ years)

• Customer Support (10+ years)

• Hospital (10+ years)

• Front Desk (10+ years)

• Front Office (10+ years)

• Insurance Verification (10+ years)

• Epic (3 years)

• Medical Billing (Less than 1 year)

• Medical Scheduling (10+ years)

• Epic (1 year)

• HIPAA (10+ years)

• Insurance Verification (10+ years)

• Medical Office Experience (10+ years)

• Medical Records (2 years)

• Medical Scheduling (10+ years)

• ICD-10 (10+ years)

• Medical Terminology (10+ years)

• Patient Care (10+ years)

Languages

• Portuguese - Fluent

• Spanish - Expert

• Brazilian - Expert

Awards

Customer Service Award

April 2009

Award for going an extra mile for my Patients

Assessments

Call center customer service — Completed

January 2021

Applying customer service skills in a call center setting. Full results: Completed

Customer service — Completed

January 2021

Identifying and resolving common customer issues

Full results: Completed

Work style: Reliability — Highly Proficient

January 2021

Tendency to be dependable and come to work

Full results: Highly Proficient

Work style: Conscientiousness — Expert

January 2021

Tendency to be well-organized, rule-abiding, and hard-working Full results: Expert

Electronic health records: Best practices — Familiar January 2021

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Familiar

Verbal communication — Proficient

January 2021

Speaking clearly, correctly, and concisely

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

RELATED SKILLS:

• Customer Service/Office Coordinator • Provider Support

• Medical, Medicaid, Private Providers • Scheduler

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