Roxanna Ballentine

Available Immediately

Miami, FL 33161

adurh4@r.postjobfree.com

+1-786-***-****

Responsible and reliable self starter. I am a highly motivated individual and I enjoy staying busy. I work well independently as well as part of a team. I have many years of experience in data entry, customer service,.administrative, and management that I believe will be a great addition to bring to a new position with a great company. I may not know everything,.however I am a very fast learner, and enjoy learning new things thatbwill.help.expand my career. I meet deadlines, and an am an ndependent thinker. PC Proficient with Microsoft Office Suite

(Word, Access, Excel, PowerPoint), and other specialized software products. Strong problem-solving skills, and the ability to work well under pressure. Authorized to work in the US for any employer

Work Experience

Customer Care Agent

FirstService Residential - Miami, FL

March 2022 to Present

Work remotely answering customer calls for property management assistance. Receive incoming calls from property owners requesting assistance with HOA billing, maintenance, violations, any other issues involving their property. Route calls to appropriate department. Contact property managers or other individuals in management team. Provide assistance to realtors, title agencies, insurance carriers, homeowner’s, renters, etc. Enter customer information into database. Strive for excellent customer service and first call resolution as much as possible. Full Service Personal Shopper

Instacart - Miami, FL

October 2018 to January 2022

Receive customer orders via Instacart application for various different retailers such as Publix, Whole Foods, Petco, Aldi, CVS Pharmacy, Costco, BJ's, Fresh Market, ABC Liquor, Total Wine & Liquor, along with many more. Shop for customer's requested items, keeping in constant contact with customer, making substitutions when necessary, providing excellent customer service, getting customer's goods purchased and delivered in a certain time frame, depending on type and size of order, and customer location.

Office Manager/Loan

Consolidated Funding, Inc - Miami, FL

July 2013 to December 2017

Worked directly with CEO, to assist with diversity of small business functions. Assisted customers with any issues or concerns related to their loan or other financial aspects of their business. Worked with lenders all over the United

States to help get funding for small business owners. In charged of opening and closing office, assuring that employees used time clock correctly, assisted sales team in closing deals. Trained new employees, human resources, dictations, accounts payable & accounts receivable. Assisted in closing over 100 small business loans. Design and produce marketing communications, handle customer relations, write customer correspondence, coordinate staff scheduling, process credit card transactions and conduct Internet research. Maintain confidential employee records, payroll, and all other administrative responsibilities.

Clinical Manager

Golden Care Home Health Agency - Hollywood, FL

December 2011 to March 2013

Worked directly with president of company to create care plans for each client. Staffed home health patients with skilled healthcare workers such as LPN, RN, MSW, PT as per doctor's orders. Stayed in constant contact with skilled field staff, patients, and doctors to ensure that the client's needs were being met.

Covered nurses out in field as needed for skilled nursing visits. Oversee all intake and discharge activities. Medicare billing via MECCA system.

Case Manager

Advanced Home Care - Miami, FL

January 2008 to November 2011

Completed comprehensive assessment of clients functional and cognitive capacity and limitations, need for skilled services, strengths & weaknesses.

Develop a plan of care that fits client's needs and puts in place with skilled services such as RN, PT, OT, MSW, DME. Communicate regularly with clients and their families about Plans of Care, PT, OT, and other treatment protocols. Monitor and adjust patient statuses based on changing needs and conditions. Address any patient concerns with appropriate in-house department, oversee all intake and discharge activities.

Cyber Agent

Willow CSN, Inc - Miramar, FL

February 2003 to September 2007

Answered in bound customer service calls for clients such as AAA Arizona, AAA Indiana, Tracfone, and 1-800-Flowers. Assisted callers to solve problems such as emergency road service calls, membership concerns, technical support, phone activations. adding airtime to cellular plans, placing new orders, inquiring on existing orders, and assisted all customer concerns or complaints in the correct manor. Worked as an independent contractor for the above-mentioned companies, calls were routed via OPX line to my home office. Data entry, all data entered in appropriate company database and routed to the correct department for service.

Receptionist; Data Entry

Royal Floral Distributors, Inc - Miami, FL

June 1997 to December 2002

Attend to visitors and deal with inquiries on the phone and face to face. Supply information regarding the organization to the general-public & customers. Answer telephones, screen and direct calls, take and relay messages, provide information to callers, direct customers to correct destination, ensure knowledge of staff movements in and out of organization, monitor visitor access and maintain security awareness, provided general administrative and clerical support. Prepare correspondence and documents, receive and sort mail and deliveries, schedule appointments and maintain appointment diary, organize conference and meeting room bookings, coordinate meetings and organize catering, monitor and maintain office equipment, control inventory relevant to reception area, maintain a clean reception area. 2

Education

Vocational Certificate in Practical Nursing

Miami Lakes Educational Center - Miami, FL

August 2001 to October 2002

Skills

• Skills Excellent organizational, communication, and customer service skills. Attentive to detail, able to work quickly and effectively. Able to prioritize to meet

• Data Entry

• Customer Service

• Case Management

• Accounts Receivable

• Accounts Payable

• Problem-solving

• Flexibility

• Team Work

• Reliability

• Care plans

• Medicare

• Office manager experience

• English

• Payroll

• Microsoft Excel

• Leadership

• Research

• Technical Support

Languages

• English - Expert

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