Customer Service Representative

YOSHEKA BROUSSARD

**** ***** ***** *** #*, CHURCH POINT, LA 70525 ● 346-***-****● adurh0@r.postjobfree.com OBJECTIVE

I am seeking a position where I can use all my professional skills towards an opportunity for professional growth. I am an extremely loyal, dedicated, and self-motivated individual with the desire to learn and ambition to succeed at any given task, which will deliver results that contribute to the overall success of the business. I have extensive customer service and management skills. I would love the opportunity to excel with your company by showing my hard work, perseverance and dedication.

EXPERIENCE

2018-PRESENT Dollar General Lafayette, LA

KEY HOLDER

• Cash Management

• Maintained excellent customer relationships (superior customer service/handled customer complaints)

• Developed/maintained working relationships within departments to maximize sales, ensure cooperation, productivity and customer service were kept at high standards

• Manage store’s operation to achieve maximum profitability

• Consistently delivered results that contributed to the mission and overall success of the business

• Direct/managed store’s operations to assure optimum performance and continual improvement

• Reconciliation of deposits and daily paperwork

• Control Inventory

2017-2017 Haza Foods LaPlace, LA

SHIFT MANAGER

• Cash Management

• Maintained excellent customer relationships (superior customer service/handled customer complaints)

• Developed/maintained working relationships within to maximize sales, ensure cooperation, productivity, and customer service are kept at a high standard

• Managed store’s operation to achieve maximum profitability

• Consistently deliver results that contribute to mission and overall success of the business

• Reconciliation of deposits and daily paperwork

• Controlled Inventory

2015-2017 Sitel Work @ Home Lafayette, LA

CUSTOMER SERVICE REPRESENTATIVE

• Answered calls as they were passed through the line

• Answered questions about products and services offered

• Helped customers place orders on website

• Placed orders for customers

• Tracked packages

2013-2015 Global Vision Entities Lafayette, LA

SHIFT MANAGER

• Cash Management

• Handled employee management (interviews, orientation training, goal setting, and staff evaluation)

• Maintained excellent customer service relationships (superior customer service/handled customer complaints)

• Developed/maintained working relationships within departments to maximize sales, ensure cooperation, productivity, and customer were kept at high standards

• Managed store’s operation to achieve maximum profitability

• Consistently delivered results that contributed to the mission and overall success of the business

• Direct/managed store’s operation to assure optimum performance and continual improvement

• Reconciliation of deposits and daily paperwork

• Controlled Inventory

2013-2015 Wal-Mart Lafayette, LA

CUSTOMER SERVICE MANAGER

• Cash Management

• Handled employee management (interviews, orientation training, goal setting, and staff evaluations)

• Maintained excellent customer relationships (superior customer service/handled customer complaints)

• Developed/maintained working relationships within departments to maximize sales, ensure cooperation, productivity and customer service were kept at high standards

• Managed store’s operation to achieve maximum profitability

• Consistently delivered results that contributed to the mission and overall success of the business

• Direct/managed store’s operations to assure optimum performance and continual improvement 2009-2013 Red Roof Inn Lafayette, LA

FRONT OFFICE MANAGER

• Cash Management

• Handled employee management (interviews, orientation training, goal setting, and staff evaluations)

• Maintained excellent customer relationships (superior customer service/handled customer complaints)

• Developed/maintained working relationships within departments to maximize occupancy, ensure cooperation, productivity and customer service were kept at high standards

• Managed hotel’s operation to achieve maximum profitability

• Consistently delivered results that contributed to the mission and overall success of the business

• Direct/managed property’s operations to assure optimum performance and continual improvement

• Assisted in Payroll

• Reconciliation of deposits and daily paperwork

• Controlled Inventory

2005-2009 Connie LaRock Inc Houston, TX

ASSISTANT MANAGER

• Cash Management

• Maintained excellent customer relationships (superior customer service/handled customer complaints)

• Managed store’s operation to achieve maximum profitability

• Consistently delivered results that contributed to the mission and overall success of the business

• Direct/managed store’s operations to assure optimum performance and continual improvement

• Handled vendor payments

• Identified customer needs and promoted sale items

• Reconciliation of deposits and daily paperwork

• Controlled Inventory

1999-2003 QuikTrip Atlanta, GA

ASSISTANT MANAGER

• Cash Management

• Maintained excellent customer relationships (superior customer service/handled customer complaints)

• Managed store’s operation to achieve maximum profitability

• Consistently delivered results that contributed to the mission and overall success of the business

• Direct/managed store’s operations to assure optimum performance and continual improvement

• Identified customer needs and promoted sale items

• Handled accounts payables and receivables

• Handled Corporate Accounts

• Controlled Inventory

REFERENCES

References are available on request.

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