Service Representative Administrative Assistant

*******@*****.*** **** Ridgemont Drive Birmingham AL. 35244 205-***-****

Objectives

Detail oriented individual offering exceptional management, leadership, and organizational skills. Looking to further expand my skill set within AT&T, gain additional skills and experience, as well as future advancement. I like to be responsible for my actions and duties, and with my best efforts, I am always ready to face new challenges.

Education

Parkway Christian Academy

May 2006, Advanced High School Diploma

University of Alabama in Huntsville

Completed Coursework toward Computer Engineering, May 2007

University of Alabama at Birmingham

Completed Coursework toward Criminal Justice, May 2012

Experience

AT&T Mobility/ Customer Lifecycle Management/Retention/Mobility Sales

1876 Data Drive Hoover AL. 35244

Administrative Assistant (General Management) April 2020 – December 1st, 2022

Customer Service Representative I/ September 2013 – April 2020

Sent 20-25 emails daily demonstrating a mastery of written communication and attention to detail.

Scheduled and coordinated virtual and in person meetings, events, travel, and appointments for entire management and Director teams in both Richardson TX and Birmingham AL.

Created an efficient workplace by proactively anticipating department needs.

Responsible for maintaining center budgets including spending, expensing, and event planning to boost center morale.

Virtually assisted 2 Directors with call centers and stores in 5 states.

●Center liaison and coordinator for companywide events.

●Managing day to day center operations.

●Completed Continuous Learning Series.

●Maintained and planned travel arrangements and expenses for 10 agents participating in the Red Hat Project.

●Maintain scheduling for new hire interviews and onboarding.

●Coordinating center visits as well as travel for senior team members.

●Responsible for improving customer retention through plans, products, and services provided to the customer.

●Utilizes appropriate systems to initiate and complete orders and handle management team requests.

●Continually maintain working knowledge of all company products, services and promotions.

●Make expert recommendations according to customer's needs on features, accessories, upgrades and rate plans.

●Utilize operational systems to process purchases of AT&T products and services, i.e., payments for Wireless bills and accessories.

●Project member of ACE Experts, a group responsible for engaging peers, boosting work morale, and increasing productivity within department.

●Floor support in lieu of managers’ absence.

●Uncovering underlying issues to maximize proper solutions.

●Helping peers with tasks to improve overall scorecard attainment.

Awards

Extraordinary Leadership Award Q4 2019

Crystal Globe Award Q4 2019

Skills

40-50 WPM

Experienced in Microsoft Office

Proficient in CAPsS

Project Management Skills

ABRIELLE D. WILLIAMS

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