Data Entry Front Desk

JENNIFER KELLY

Location: San Antonio, Texas Mobile Phone: 619-***-****

Email: adurfl@r.postjobfree.com

Desired Job Type: Full Time

Desired Salary: Negotiable

References: Upon Request

Summary: Experienced professional in areas of management and customer service. Proven record of optimizing all areas of the company’s mission and values driving high customer satisfaction. Highly effective manager capable of leading a team to success within a fast-paced, high demand industry. Focused on providing the most positive customer/client experience possible utilizing all resources in support of high customer retention.

Education: Associates’ of Science in Accounting, University of Phoenix, San Diego, CA

Bachelor of Science in Accounting, University of Phoenix, San Diego, CA

Software Experience:

Windows OS

Microsoft Office Suite

Microsoft Outlook/Excel

On-Site

Yardi

Prentis Hall

Paylocity

Nexus

Beanworks

Quickbooks

Peachtree

Entrata

Work Experience:

R.A. Snyder 06/2018 – 01/01/2023

Title: Community Manager

Responsible for providing leadership to the management team and supporting the construction management team. Ensure vendors and staff are held accountable to maintain company standards and policies.

Responsible for day-to-day property management operations.

Addressing and resolving resident complaints, concerns, and requests in a timely manner.

Ensuring vendor contracts are competitively bid.

Responsible for lease administration process.

Accountable for insurance certificate compliance both, residents and vendors.

Assist with other projects as assigned by regional manager.

Communicate regularly, professionally, and effectively with vendors, residents, staff, accounting team, and company management.

Helping to create strong resident relations on-site.

Maintain all accounts receivable including collecting rent, posting rent, bank deposits, and accurate rent roll.

Accurately and timely complete daily, weekly, and monthly financial and leasing reports.

Process evictions and attend court hearings.

Audit records and files.

Ensure invoices are coded, and processed accurately, and timely

Sunrise Management 10/2016 – 06/2018

Title: Leasing Professional

Responsible for assisting the property manager with overall operations of the property. This includes ensuring efficient operations, overseeing contracts and maintenance, lease administration, monthly reporting, and ensuring a positive experience for residents, staff, and property owners. Assume responsibility of property in absence of the property manager.

Assist the community manager with rent collections and posting/serving notices.

Assist with resident delinquency.

Process move-ins, move-outs, and lease renewals.

Establish professional working relationships with residents to gain loyalty.

Assist with other projects as assigned by the manager.

Give tours and process rental applications.

Assisted with marketing and promotional activities.

Responsible for shopping competitive properties.

Ponte Vineyard Inn 10/2013 – 03/2016

Title: Assistant Manager & Accounting Specialist

Coordinated hiring, training, and ongoing professional development of new hires. Developed reports, administrative budgets, allocated resources, and ensured operational compliance within industry and corporate standards.

Responsible for planning, organizing, and directing employees through the development of new business plans to drive new potential business.

Communicate regularly with owners on vacancy rates, guest issues, physical condition of the hotel, and financial expenses.

Professionally resolved guest complaints and issues of a property concern; proven record of efficiency resolving such issues as emergencies after-hours.

Budgeting and reporting for owners; reporting includes keeping financial records from property operations, creating monthly and annually financial budgets.

Developed payroll, data entry, journal entries, month end financial reports, inventory counts, and creating budgets.

AR/AP as assigned

Ayres Inn 01/2007 – 03/2008

Title: Relief Night Auditor & Front Desk Agent

Reconciled daily accounting to ensure an accurate assessment of both rooms used and revenue collected. Maintained the guest register by entering all relevant details accurately and drafting bills or levying expense charges as per the services provided to the guest.

Prepared and sent out direct bill packets for hotel credit clients.

Responsible for balancing and auditing hotel revenue.

Supervised the guest services representatives by leading, training, mentoring, evaluating, and corrective feedback as needed.

Participated and trained new hires as front desk agents.

Address guest concerns and delegated various levels of duties to staff as necessary to effectively resolve those concerns.

Make reservations, registering guest, checking guests in/out, and maintaining accurate room activity.

Manage and reconcile hotel bank deposits to what was recorded in property management accounting system.

Made nightly cash deposits, logged bank statements, monitored and submitted daily reports, organized and verified receipts; identified, researched, and corrected discrepancies.

Bookkeeping and auditing of numerical data to ensure financial records are complete and accurate.

Viejas Casino 09/2000 – 06/2005

Title: Lead Cashier

Oversee front line cashiers. Handle large sums of money, casino chips, and paperwork to facilitate the casinos overall business model. Accurately complete transactions, processing wire transfers, and balance banks at the end of the shift.

Successfully coordinated and implemented monthly training programs.

Facilitate and execute customers' cage requests in accordance to state regulation and casino policy with a smile and positive attitude.

A thorough knowledge of Title 31, which helps prevent casino fraud by detecting and reporting suspicious behaviors and activities on the casino floor

Assisted the vault supervisors with the end of day money counts and ensured proper storage of these funds in the casino vault.

Emphasize quality of service, up selling, cross selling, public relations, and customer loyalty/retention.

Identified and assessed the company goals with regards to service scores and lead team to reach these scores.

Executed annual and semi-annual performance evaluations for cashiers by identifying strengths and weaknesses and developing conclusions based off performance data.

Maintained flexibility and adaptability with regards to schedules and shifts, primarily working overnight hours, holidays, and frequently changing days off to accommodate business volumes and staffing.

Wasatch Property Management 08/1999 – 06/2000

Title: Financial Manager & Assistant Property Manager

Skilled Property & Financial Manager proficient at increasing work process efficiency through functional and technical analysis. Effectively maintained property within the established policies and budgetary guidelines established by the regional manager. Supported the regional manager with duties including budgetary development, business and policy development, and client acquisition.

Demonstrated sound business judgments in good and poor market conditions.

Developed internal procedures to maintain property accountability in accordance with regulations and procedures.

Optimized rental income through the maximizing of employee and support staff time performing duties.

Oversaw the production of the monthly/annual financial statements to include, accounts payable/receivable, corporate tax, cash flow forecasts, and budgets.

Conducted reports and reported findings to the owners and supported with any tasks as required.

Hired, trained, motivated, and developed successful Property Managers and staff for each community.

Identified potential areas of improvements and monitored the efficiency of the team.

Developed and oversaw the budget and financial reports to maximize profitability.

Upheld a high level of performance in a variety of progressively responsible assignments.

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