ERIC ROMAN CIECIUCH

862-***-**** adurf9@r.postjobfree.com

https://www.linkedin.com/in/ericcieciuch/

OPERATIONAL RISK MANAGEMENT LEADER

Seasoned global operations and risk professional with extensive experience providing solutions and leading complex, strategic initiatives across multiple functions, while working across client segments, business lines, and markets to deliver best in-class results. Change and innovation leader in process excellence, project management, and strategic transformations requiring intelligent risk taking, resourcefulness, good judgment, persistence, and the ability to influence others. Lead teams and individuals to deliver outcomes for employees and customers. International experience in Poland, South Korea, Japan, Taiwan, and Argentina.

SKILLS / KNOWLEDGE

Operational Risk Management Framework / Risk Assessments / Key Risk Indicators / Risk Events / Issues Management / Vendor Management / Executive Leadership / Managing High Performing Teams / Transformation / Digital Strategy /

Global Risk and Compliance Platforms (Archer and IBM OpenPages) / System Development Life Cycle / Managing Operations Certification - MIT School of Business / Process Redesign / Project Management Professional (PMP) / Polish (Fluency)

EXPERIENCE AND OUTCOMES

PRUDENTIAL FINANCIAL INC., NEWARK, NJ / REMOTE / HYBRID 1/2008 - 1/2023

Vice President, Operational Risk Management (ORM), Retirement Strategies 8/2019 - 1/2023

Managed a team focused on the most significant risks to the Life Insurance and Annuities businesses including people risk, technology, transformation, execution, technology, vendor, privacy, information security, and fraud.

·Executed first line risk assessments for transformed back-office processes including new vendors and systems.

·Fostered partnerships with internal business/first line stakeholders to drive risk smart growth across businesses and markets to expand access to next generation financial solutions.

·Performed deep dive reviews / after actions of significant events to provide objective feedback to management and ensure lessons learned are applied broadly including privacy and fraud risk.

·Served in a change management role for a Global Risk and Compliance (GRC) implementation liaising with the core project team and super users executing a migration strategy from a customized Archer application to IBM Open Pages.

·Advanced our racial equity commitments by serving on Risk’s I&D council to continue to promote and focus on multi-channel, authentic, engagement and collaboration continued to foster an engaged and inclusive culture.

Vice President, Operational Risk Management (ORM) Framework, Corporate ORM 6/2015 - 7/2019

Provided leadership and managed a team that supported the businesses and corporate functions around implementing a new global operational risk governance framework inclusive of risk committees and regulatory reporting.

·Formalized the second line of defense and developed the Operational Risk Framework (risk assessments, key risk indicators, risk events, issues management) as a result of the requirements and expectations of Federal regulators.

·Through the company’s Systemically Important Financial Institution (SIFI) designation, reported themes and trends in operational risk losses to regulators in an effort to further improve the overall control environment.

·Fostered an intelligent risk-taking culture by providing guidance, expert knowledge, and assistance to business risk teams in managing operational risks in accordance with the company’s ORM Framework.

·Ensured risks were properly identified, assessed, monitored, and reported in compliance with standards.

·Coordinated with business risk teams to execute local framework implementation and conducted training.

·Provided thought leadership and risk oversight in areas such as privacy, information security, vendor management, and business continuation.

·Participated in talent management and recruiting efforts to build an inclusive risk management community and practice.

Director / Project Manager, International Insurance 1/2008 - 5/2015

Led strategic continuous improvement projects, delivering customer journey mapping, product development and end to

end process transformations resulting in web portals with human centered design, the development of clear personas and

higher customer satisfaction scores.

·Took business and IT projects from original concept through final implementation including refining scope and objectives to developing detailed work plans, schedules, estimates and resource plans.

·Regarded as technical expert who provided technical and analytical guidance to various project teams including action to direct the analysis and solutions of problems with notable risk and complexity.

·Developed standard framework and suggested tools around web usage, design, & analytics resulting in a formalized process that is periodically revisited and amended.

·Managed all aspects of the development and implementation of IT projects across thirteen country operations to implement and/or integrate new corporate technologies.

·Conducted training across multiple sites and served as a single point of contact for functional teams.

·Ensured adherence to quality standards and reviewed project deliverables with senior management.

PRUDENTIAL OF KOREA, Seoul, South Korea 2/2003-12/2007

Senior Business Analyst

Served as a technical consultant in the planning, evaluation, implementation, communication, and client training for new

vendor policy administrative platform.

·Co-developed insurance verticals providing expertise on using object-oriented modeling after developing proficiency with vendor software to design company business flows and user interface.

·Coordinated evaluations of business area needs and technological alternatives with data processors and recommended solutions for complex problems including providing technical support and consultation.

·Managed development life cycle and coordination between sub project teams and liaised with vendor Project Manager to track and resolve on-going development issues.

ADDITIONAL RELEVANT EXPERIENCE

GIBRALTAR LIFE, TOKYO, JAPAN

Manager, Operations and Systems

EDUCATION

Bachelor of Arts (BA)- RUTGERS UNIVERSITY

·Major: International Relations / Political Science

·Minor: Psychology

DIVISION OF INTERNATIONAL PROGRAMS- SYRACUSE UNIVERSITY

·Council of Europe, Strasbourg, France (Internship)

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