COLENE SERVANT

Education: Associate Degree: Science Crown College

oSpecialized in Paralegal Studies

SUMMARY

Proficient Administrative Assistant with a background in accounting and finance, and an extensive experience in preparing documents, completing required documents, answering customer questions and entering data into computer programs. Ready to offer 20 years of experience to a challenging position with room for advancement.

SKILLS

Paralegal services- tax returns, extensions, tax planning calculations and write-ups for all types of organizations, including individuals.

Clerical support- Managing office on daily basis. Microsoft Word, Outlook, Microsoft Excel, Kofax, Data Entry, Internet Resources, QuickBooks, Computer Experience, and Legal Research and Writing, Bankruptcy Preparation and filing, and oil and gas experience and Imaging scanned documents.

Administrative assistant- Accounts payable and receivable and Customer Service Experience.

Property Management and Maintenance, Hud/Fannie Mae Programs: Yardi, Black Knight.

Management

EXPERIENCE

Customer Service Center Representative, Sedgwick Bartlesville, OK 10/2019– 11/2022

To provide excellent service to callers regarding claims for multiple lines of business; to expedite the claims application process and provide detailed claim notes on all calls.

To resolve issues with one call / one person response; and to direct calls to appropriate escalation path as needed.

Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes.

Educates and informs the customer via multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.

Educates claimants / callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.

Enters verbal and written application information that meets both the internal and external customer’s requirements accurately into the claims management system.

Mailroom Manager, Examiner-Enterprise / Gannett. Bartlesville, OK

01/2017 – 10/2021

Responsible for supervision of daily Packaging Center functions and activities.

Ensures that product is inserted accurately and on-time.

Knowledgeable about mailing procedures for bulk and address specific mailing.

Maintains excellent communications with Pressroom & Distribution.

Good organizational and communication skills required. Ability to supervise and motivate personnel.

Knowledge of Operations Department functions, schedules and policies is essential.

Knowledge of newspaper packaging equipment operations and capabilities.

Knowledge of Packaging Center inserting and finishing machinery.

Have a strong commitment to excellence, safety and customer service.

Property Preservation Contractor, Servant Field Service Bartlesville, OK

03/2012 - 07/2017

Inspect all foreclosed properties, full-service property Preservation Company that can efficiently service and maintain vacant property needs until property is sold. Hud, Fannie Mae, Freddie Mac, and Reo Properties.

Administrative Assistant, McCann Field Services, Inc. Bartlesville, OK 03/2007 – 03/2012

Manage office operations including communications, mail distribution, meeting deadlines, supply ordering and inventory control.

Coordinated office inventory by restocking supplies and placing purchase orders.

Performed clerical duties, including typing, answering phones and completing forms. Supported program operations by preparing and updating documents, reports and spreadsheets.

Organized files, developed spreadsheets, email reports and scanned documents.

Created and edited documents such as correspondence, forms, reports and calendars. Performed clerical tasks, including answering incoming phone calls, sorting mail and sending correspondence.

Worked independently and under guidance to master general clerical tasks. Reviewed incoming correspondence and determined the action required and its priority.

Tax Preparer, Jackson Hewitt Tax Service. Bartlesville, OK 74006 12/2006 – 03/2007

Prepared tax returns, extensions, tax planning calculations and write-ups for all types of organizations, including individuals.

Office Manager, B&H Ready Mix. Bartlesville, OK 74003 01/2001– 12/2006

Managed office operations including communications, mail distribution, supply ordering and inventory control.

Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.

Customer Service Rep., Enhanced Communications Group. Bartlesvillle, OK 1999-2001

Answered customer questions and offered details about products and services while efficiently processing orders and managing account details.

Managed, coached and motivated the help desk team.

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