Data Entry Front Desk, customer service, very good with people

BONNIE ENGEBRITSON

Annabella, UT *****

801-***-**** - *********@*****.***

PROFESSIONAL SUMMARY

Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry, and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Welcoming clerical professional with 25 years of experience in office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls accounting Software, and keeping organized filing systems.

SKILLS

Payment Processing

Administrative Support

Multi-Line Phone Systems

Data Entry and Database Software

Microsoft Office Suite

Visitor and Customer Relations

Catering Coordination

Billing and Invoicing

Accounting and Billing Software

Office Supply Management

Bookkeeping Support

Courteous and Professional

Positive Attitude and Energetic

WORK HISTORY

11/2017 to 02/2018 Front Desk Associate /Hotel Reservationist Snow Bird Ski Resort – Alta, UT

Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

Used internal software to process reservations, check-ins and check-outs. Planned coverage needs and organized services to support incoming special events.

Protected guest valuables with main safe or in individual boxes to maximize security.

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

05/2005 to 12/2016 Administration Assistant / Receptionist Reaveley Engineers + Associates – Salt Lake City, Utah Restocked supplies and placed purchase orders to maintain adequate stock levels. Liaised with vendors, contractors, and professional services personnel to properly process orders.

Sorted, received, and distributed mail correspondence between departments and personnel.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Answered phone promptly and directed incoming calls to correct offices. 05/2004 to 04/2005 Customer Service Assistant

Superior Pharmacy – Salt Lake City, Utah

Managed filing system, entered data, and completed other clerical tasks. Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Volunteered to help with special projects of varying degrees of complexity. EDUCATION

05/1969 No Degree: General Clerical

Southern Utah State University - Cedar City, UT

05/1967 High School Diploma

South Sevier High School - Monroe, UT

Contact this candidate