Quality Engineer Customer Service
Resume:
RONALD WILLIAMS
Davenport, IA 52801
**************@*****.***
EDUCATION
B.S.M.E. Wayne State University
National Career Readiness Certificate (NCRC) Platinum 2015
●Quality Engineer 10 years
●Naval In Service/Test Engineer 8 years
●Tooling & Safety Engineer 3 years
●Logistics Planning/Scheduling 4 years
PROFESSIONAL EXPERIENCE
Operations/Quality Control Specialist (contract) 03/2016 -Present
Iowa Workforce Development, State of Iowa (contract), Dubuque, IA
●Provide data analysis and summary reports for special projects.
●Support Quality control process and projects as needed.
●Assist in the integration center with customer support.
Quality Engineer (contract)
CTS, Auburn Hills, MI
●Under contract with Johnson & Johnson developed test requirements through the Federal Drug Administration for medical safety standards and executed tests on motorized wheelchair to meet required benchmarks i.e. (verifying/validating performance and customer satisfaction metrics).
●Generated Failure Mode and Effects Analysis (FMEA) documents.
●Facilitated 4 lab and 2 tech member teams to ensure efficient weight and cost reductions goals were attained within a $500,000.00+ budget.
●Responsible for implementing manufacturing strategies to meet weight and cost-reduction goals against the original prototype.
Quality Engineer (contract)
Rolls Royce, Indianapolis, IN
●Analyzed reports for 12 national and international Rolls Royce repair depots to determine most efficient best practices for commercial jet engine repair affecting 100+ National and international airlines.
●Implemented continuous improvement programs to reduce warranty costs and improve reliability to meet program goals.
●Targeted stretch goals of 30% cost reduction and attain 98% engine availability). Developed standardized overhaul procedures for all Maintenance Centers. Determined cost-effective engineering change proposals to improve Mean Time Between Failures (MTBF).as a result of conducting root-cause analysis.
●Reduced engine overhaul costs by 20%.while improving engine availability Ao to 93%.
●Recognized improvement in MTBF.(mean-time-between-failures).
Quality Assurance Engineer (contract)
Chrysler Corporation Auburn Hills, MI & Windsor, CAN
●Developed and implemented product assurance plans for 2001-2005 Chrysler Mini Vans.
●Conducted Critical Path Analysis for 2001 – 2005 model year products in 1998.
●Performed SPC, root-cause analysis and recommended corrective actions using the 8D approach for 11 zone chassis assembly line. Met average throughput efficiency of 97%. Developed DFMEA and PFMEA documents.
●Generated risk assessments based on cost, materials and design quality. Manages supplier quality issues
●Developed corrective action plan for vehicle fuel leaks resulting in implemented safety engineering changes.
Facilitated multinational 20 member cross functional team using 8D approach to determine plant variance regarding production process.
●Determined engineering change proposals required to resolve fuel leak anomaly.
Process-Validation Engineer (contract)
Modern Engineering Warren, MI & Dearborn, MI
General Motors
●Developed and maintained project plans/timing and corrective action resolutions for General Motors export motor vehicle validation program.
●Established requirements for export vehicles/component tests to meet European, Asian and Middle East requirements.
●Facilitated and developed test requirements for a closed-loop fuel venting system to meet Japanese EPA requirements.
Ford Motor Company
●Assisted in reducing cost per unit of electronic control modules 16% from redesign.
●Generated Production Part Approval Process (PPAP) documents.
●Provided formal written and oral reports presentations to high-level managers.
●Instrumental in driving a paradigm shift with cross-functional teams in establishing revised processes to reduce cost and weight of products in current design iterations by 10%.
●Instituted a new mind set within the engineering team to promote continuous improvement in adapting to new process development requirements.
Reliability/Maintainability Engineer (contract) Teledyne Continental Motors Muskegon,MI
●Provide monthly and quarterly reports to Tank Automotive Command (TACOM).
●Review R&D engineering drawings, determine maintenance requirements/process.
●Determine design risk during development.
●Determine root-cause of failures using 8D approach during demonstrator test phase for new systems
●(Powertrain,Suspension,Electronics)
General Manager (acting) Woodward & Glendale Amoco Highland Park, MI
●Temporarily managed the family business with the following responsibilities:
●Responsible for Profit and Loss (P&L) of one full service (including auto-repair) and two Self-service gas stations.
●Managed hiring/scheduling/training/procurement and coordinated marketing for all three locations.
Supervisory Mechanical Engineer Naval Weapon System Engineering station Port Hueneme, CA
●Provide In-service engineering for Naval Weapon Systems. Supervised 20 engineers and technicians.
●Perform field service/develop maintenance requirements and manuals.
●Determine/develop engineering changes (ECPs) and develop plans to procure and install (ECPs)
SALES/CUSTOMER SERVICE EXPERIENCE
Precision Dental Davenport, IA 0 06/13-03/16
●Perform scheduled/unscheduled maintenance of operating equipment, facilities alterations and other task as required.
Riverbend Antiques Davenport, IA 08/04 – 06/13
Online Sales Representative
●Perform online sales and customer service. Post items online, package and ship antiques to customers.
●Structured online sales process from creation.
●Developed competitive pricing of unique sales items that positively impact overall sales.
Iowa One Call Davenport, IA 04/03 - 01/04
Customer Service (Locater)
●Assisted customers who call in locating underground utility lines when performing residential and commercial digging using mapping software.
CTS, Canton, MI 10/99 – 04/00
Rolls Royce Indianapolis, IN 03/99 – 07/99
Chrysler Corporation Auburn Hills, MI & Windsor, CAN 01/96 – 11/98
Modern Engineering Warren, MI & Dearborn, MI 01/93 – 11/95
Woodward & Glendale Amoco Highland Park, MI 08/88-09/90
Teledyne Continental Motors Muskegon, MI 09/90-11/92
U.S. Navy Port Hueneme, CA 08/81-8/88
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