Service Representative Medical Billing
Resume:
Mckinley Worthington
Texas
Dallas, TX
*******************@*****.***
Knowledgeable and dedicated customer service professional with extensive experience in problem solving customer relatives issues industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Being able to work with healthcare enviroment delivering the quality proformace for patients and doctors office . Working in patients portals updating information for patients medical history with using speciality medication . Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in pleasing the customer getting a satisfied call best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bringing 8-year background maintaining customer satisfaction and contributing to company success. Proficient in Microsoft Excell and Quickbooks for inventory.
Willing to relocate: Anywhere
Work Experience
Benefit Advisor
BG Staffing - New York, NY
May 2021 to Present
• Evaluating existing benefit programs and proposing changes, as well as developing new programs.
• Process and update benefits claims and service request for multiple tenants or landlords be able to direct the proper protocol when getting proposal of benefit assistance for housing .
• Taking in database to update any missing information to prohibit the applicant to be disqualified . Health Care Specialist
ALLIANCE RX (TEMPSERV AEROTEK) - Dallas, TX
July 2018 to January 2020
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• viewing medical claims and verifying qualified benefits for participant patients
• recording healthcare information in a database or electronic medical records system Customer Service Representative
PFSWEB - Dallas, TX
August 2017 to July 2018
• Educated customers on promotions to enhance sales.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
• Recommended Lexmark Printers and Ink Cartridges to customers, thoroughly explaining details.
• Leveraged sales expertise to promote Printers & Ink Cartridges making sure business owners and clients get the satisfaction of receiving our products and capitalized on upsell opportunities.
• Provided primary customer support to internal and external customers in fast-paced environment.
• Collected customer feedback and made process changes to exceed customer satisfaction goals 100%. Education
Associate’s in Medical Billing & Coding /Health
El Centro College
January 2023 to Present
HIGH SCHOOL DIPLOMA
Lancaster High School - Lancaster, TX
June 2014
Skills
• Account management
• Inbound and Outbound Calling
• Good listening skills
• Training development aptitude
• Technical Support
• Multi-line phone talent
• Creative problem solving
• Administrative support
• Money handling abilities
• Credit card processing
• Invoicing
• Scheduling
• Customer Complaint Resolution
• Call Volume Analysis
• Quality Management
• Appointment Setting
• Billing Inquiries
• Call center management (3 years)
• Insurance verification
• Clerical experience
• Medical records
• ICD coding
• Filing
• ICD-9
• CPT coding
• HCPCS
• Medical terminology
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