Entry Clerk Data
Resume:
R
Heather Romano
adurbt@r.postjobfree.com
San Antonio, TX 78245
SUMMARY
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
SKILLS
Maintaining Client Records
Relationship Building
Active Listening
Verbal and Written Communication
Customer Service
Attention to Detail
Implementing Client Care Plans
Collaboration and Teamwork
Electronic Medical Record Software
Problem Solving
Data Collection and Entry
Written and Verbal Communication
Problem-Solving
Credit Card Payment Processing
Building Customer Trust and Loyalty
Transaction Processing
Data Entry
Multitasking and Prioritization
Calm and Professional Under Pressure
POS Systems and Ordering Platforms
Courteous with Strong Service Mindset
Responding to Difficult Customers
Understanding Customer Needs
Order and Refund Processing
Inbound and Outbound Calling
High-Energy Attitude
Records and Database Management
Critical Thinking
Document Review
Microsoft Office
Menu Memorization
Point of Sale (POS) System Operations
High-Volume Dining
Point of Sale Systems
Conflict and Complaint Resolution
Transactions and Cash Handling
PPE Compliance
Warm and Friendly
Food and Beverage Service
Cleaning and Sanitizing
EXPERIENCE
Stay at Home Mom
San Antonio, TX
Self-employeed/ Mar 2007 to Current
I have been a stay at home mom, raising and taking care our our children for the past 15 years. I am a chaos coordinator! Handled lunches, appointments, baths etc. I am looking to go back to work since my kids will be going into school.
Panama City Dental Studio
Panama City, FL
Dr. Salisbury/ Jul 2004 to Mar 2007
Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
Laid out dental instruments and equipment before procedures.
Educated patients on treatment procedures and post-procedure home care.
Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
Explained dental services and payment plans to help patients make informed decisions.
Prepared patients by explaining scheduled treatments and potential side effects.
Documented patient records with procedures performed and added notes taken to charts.
Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
Checked with participants throughout procedures to help alleviate anxiety.
Assisted dentist during examinations by retracting patient's cheeks and tongue.
Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
Built loyal patient following and retained return patients by providing empathetic and caring service.
Dr. Al-Nahhas Dental Studio
Panama City, FL
Dr. Mohammad Al-Nahhas/ Oct 2003 to Jul 2004
Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
Laid out dental instruments and equipment before procedures.
Educated patients on treatment procedures and post-procedure home care.
Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
Explained dental services and payment plans to help patients make informed decisions.
Prepared patients by explaining scheduled treatments and potential side effects.
Documented patient records with procedures performed and added notes taken to charts.
Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
Checked with participants throughout procedures to help alleviate anxiety.
Assisted dentist during examinations by retracting patient's cheeks and tongue.
Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
Built loyal patient following and retained return patients by providing empathetic and caring service.
Hanson Pipe Company
Panama City, FL
Hanson Pipe & Precast/ Jul 2003 to Oct 2003
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Demonstrated excellent communication skills in resolving product and consumer complaints.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Fielded customer complaints and queries, fast-tracking for problem resolution.
Upheld quality control policies and procedures to increase customer satisfaction.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Consulted with customers to resolve service and billing issues.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Made outbound calls to obtain account information.
Developed strong customer relationships to encourage repeat business.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Answered inbound calls, chats and emails to facilitate customer service.
Set up and activated customer accounts.
Organized client contracts, records and reports to strengthen traceability.
Wright Pipe Company
Panama City, FL
George Wright/ Oct 2002 to Jul 2003
Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Reviewed and updated account information in company computer system.
Organized billing and invoice data, prepared accounts receivable and generated revenue reports to support audits.
Reviewed source documents to locate required data for entry.
Identified, corrected and reported data entry errors.
Completed accurate and efficient data entry and database updates to support business operations.
Compiled data from source documents prior to data entry.
Transcribed phone messages and managed email communications for staff members.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Demonstrated excellent communication skills in resolving product and consumer complaints.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Consulted with customers to resolve service and billing issues.
Made outbound calls to obtain account information.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Answered inbound calls, chats and emails to facilitate customer service.
Restaurant Waitress
Panama City Beach, FL
Montego Bay/ May 2000 to Aug 2001
Greeted customers, answered questions and recommended specials to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Provided exceptional service to high volume of daily customers.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Recorded meal selections and transactions in microsystem to deliver prompt service.
Served food and beverages to patrons and immediately remedied issues with orders.
Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Addressed complaints to kitchen staff and served replacement items.
Stocked server areas with supplies before, during and after shifts.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Communicated with kitchen staff to stay updated on item availability and customer wait times.
Completed opening and closing checklists to ensure smooth restaurant operations.
Calculated charges, issued table checks and collected payments from customers.
Cashier
Panama City, FL
Winn Dixie Grocery Store/ May 1998 to May 2000
Collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Verified customer age requirement for alcohol or tobacco purchases.
Answered customer questions and provided store information.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Answered product questions with up-to-date knowledge of sales and store promotions.
Operated cash register or POS system to receive payment by cash, check and credit card.
Discounted purchases by scanning and redeeming coupons.
Processed refunds for worn, damaged and broken merchandise.
Directed trash removal and sanitation procedures to keep aisles and register area organized.
Car Hop
Panama City, FL
Sonics Drive In/ Mar 1997 to May 1998
Completed orders by making specialty shakes and ice cream desserts.
Answered product and order questions accurately and professionally.
Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
Reported issues with customers and orders to supervisors.
Independently resolved customer concerns to correct problems and promote brand loyalty.
Completed opening, closing and shift change tasks by following company guidelines.
Maintained knowledge of new offerings and upsold promotional items and specials.
Maximized satisfaction by assisting customers with navigating menus and customizable combinations.
Carried trays of food to correct cars.
Verified orders and bagged items for easy transport.
Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
Took orders, prepared foods and processed payments in full-service establishment.
Used POS system and cash register to receive payments by cash, check, credit card and voucher.
Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
Informed customers of regular deals or monthly specials to upsell orders.
Offered customers nostalgic appeal by completing all work on roller skates, including balancing trays.
EDUCATION AND TRAINING
High School Diploma
A. Crawford Mosley High School Jun 1999
Lynn Haven, FL
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