**** *********** *****

Charlotte, NC *****

704-***-****

aduraf@r.postjobfree.com

ANITRA H. BOYD

SUMMARY

Certified SAFe® 4 Scrum Master (CSM), Release Manager and Change Management Lead dedicated to creating, refining and implementing streamlined business processes. Expertise in ensuring the adherence to necessary policies, compliance and release governance. Clarified release process to IT and business through work sessions, presentations, and formal documentation. Assisted with the development of implementation plans for scheduled releases. Owned release process throughout SDLC using Waterfall Methodology with pockets of Agile in certain areas.

TECHNICAL EXPERTISE

Release Management

Project Management

Change Management

Service Now Ticketing System

Microsoft Office, SharePoint and IRIS

Proficient in Documentation and Knowledge Management

Jira

Proficient in SDLC and Agile Methodologies

ITIL/ITSM Processes

WORK HISTORY

RELEASE MANAGER, ONE MAIN FINANCIAL CARDS DIVISION, CHARLOTTE, NC

October 2022-January 2023

Planning the overall release lifecycle.

Communicating all project plans and changes.

Tracking and measuring progress.

Ensuring release are delivered within all requirements

Managing risks that affect scope release scope.

Participates in release planning discussions, helps establish priorities and sequencing required to deliver efficiently, and helps team commit to and complete sprints

Process technical requests through intake, workflow and ensure data quality.

Effectively communicate program expectations, status and priorities to team members and leadership in a timely and clear fashion.

Ensures the team’s backlogs are sufficiently full at all times, having at minimum 3-4 sprints worth of work defined.

Facilitates the process of the team defining Working Agreements, Definition of Ready, Definition of Done and then ensures those agreements are upheld; ensures the team follows standard processes while identifying opportunities for improvement.

RELEASE MANAGEMENT ENGINEER, SPECTRUM, CHARLOTTE, NC

November 2020-October 2022

Work closely with development and architecture teams, DevOps, QA, to plan release content and schedule.

Assist in managing projects and interdependencies to ensure milestone adherence to ensure the integrity of the release can be measured. Support and engage senior stakeholders.

Identify dependencies and risks in development and testing of features and fixes and resolve them expeditiously.

Facilitate cross-department coordination of release management functions.

Manage risks and resolves issues that affect release scope, schedule and quality.

Plan and manage all agreed release activities and the release calendar and maintains the release schedule for all core services and ensure alignment across key partners.

Work with development and QA team to understand impacts of branches and code merges.

Participate in the co-ordination of Go-Live activities including the execution of the deployment Plans and checklists.

Manage production issue triage process to ensure speedy resolution of issues / bugs.

Create rollout plans including Service Transitioning.

Recommend process improvements alternative to roll out tools and processes.

Participate in CAB meetings to discuss release scope and/or roadblocks.

Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews.

Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes.

Weekly Release Reporting

Perform postmortem reviews to identify root causes of release issues and to continuously improve the process.

CHANGE LEAD/BUSINESS SYSTEMS CONSULTANT, WELLS FARGO, CHARLOTTE, NC

July 2020-October 2020

Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.

Assess the change impact - Conduct impact analyses, assess change readiness and identify key stakeholders.

Support and engage senior stakeholders.

Evaluate and ensure user readiness.

Track and report issues.

Define and measure success metrics and monitor change progress.

Support change management at the organizational level.

Manage the change requests backlog.

Implement communication procedures and protocols to ensure effective communication of project information.

Identify organizational impediments to successful change absorption and adoption, and work with the leadership team to create effective strategies to overcome them.

Lead cross functional virtual teams to strategize, plan and execute a variety of programs, services, processes, and initiatives in the area of business as usual (BAU) change requests.

Responsible for coordinating, guiding, and monitoring the change management pod team and meetings.

SCRUM MASTER, WELLS FARGO, CHARLOTTE, NC

January 2020-June 2020

Guide the team and organization on how to use Agile/Scrum practices and values.

Facilitates agile ceremonies: daily stand-up (scrum) meetings, retrospectives, demos, backlog grooming/refinement, backlog sizing, sprint planning

Assessing the progress, velocity, and maturity of the team and coaching the team to higher levels of maturity/velocity.

Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.

Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged.

Facilitate and lead three individual Scrum teams in all aspects of Scrum: daily standups, planning, self-organization and collaboration.

Providing all support to the team using a servant leadership style whenever possible, and leading by example

Facilitates discussion, decision making, and conflict resolution; drives work forward without coercion, assigning, or dictating the work directly.

Ensuring continuous improvement items are prioritized in the backlog

Collaborate with other Scrum Masters to create, maintain, and promote consistent Agile practices across all teams within the organization.

Support and educate the Product Owner, stakeholders, and product management in Agile principles and practices, especially with respect to grooming and maintaining the product backlog

AGILE RELEASE MANAGER/SCRUM MASTER, BANK OF AMERICA, CHARLOTTE, NC

March 2019-January 2020

Conduct retrospectives after piloting JIRA/Agile methodologies for transitioning teams until alignments allow for daily standups

Assist in backlog planning

Generate user stories, tasks, and sub tasks for upcoming releases

Leads Integrated Release project work stream

Work with product teams to ensure releases are ready for production

Review and ensure product release readiness

Verify release readiness task completion

Communicate release status and unfinished tasks to teams and executive management

Create process documentation for new and existing process

Validation of Permit to Define, Permit to Build, and Permit to Operation documentation

Member of tollgate process team (strategy, production evaluation, product definition, product build, and requirements review)

Produce data for reporting experience with Agile Release and test management.

Request releases and enter test stories in Jira application.

Create release milestones within IRIS application.

Create release readiness sites in SharePoint.

Provides site permissions and access within SharePoint

RELEASE MANAGER, TIAA, CHARLOTTE, NC

February 2017-February 2019

Lead implementation plan review sessions and conference calls with a large audience.

Analyze implementation plans and facilitate communication between partner IT groups and project teams.

Develops/reviews/approves/monitors release milestones, release technical project plans, manages issues & risks, contributes to issue resolution

Create detailed task driven implementation plans including dependencies/predecessors to support a CRM deployment.

Monitors the progress of the release and communicates on a regular basis to the stakeholders, executive leadership and overall release participants.

Gather and validate compliance artifacts for each project that is a part of the release container ensuring the project documentation is valid and stored properly for audit purposes.

Work closely with the environments team to oversee the environment readiness, health and code propagation.

Plan, track and facilitate weekly status meetings as well as record meeting minutes.

Lead, track and facilitate regression user acceptance testing activity for Deployments.

Participate in defect triage and work with project team to resolve prioritized defect fixes.

RELEASE COORDINATOR, AIG, CHARLOTTE, NC

May 2015-February 2017

Identify conflicts, dependencies, priorities for the release and provide recommendations to ensure plans are in place to mitigate risks.

Plan, schedule, manage and coordinate the provision of pre-production environments for projects and releases.

Develop deployment plans describing the activities, schedule, checklists, approvals and contingency or back-out procedures required for the deployment.

Act as the release management key contact on a day-to-day basis for deployment issues or inquires.

Provides site permissions and access with SharePoint and raises tickets for access with Service Now.

Tracks progress of all release artifacts and requirements including change request forms and testing signoffs for QA and UAT.

Adhere to AIG’s compliance standards ensuring that each release has met the ADM standards set forth.

Completes ADM Compliance checklist and uploads artifacts to ADM Compliance SharePoint site.

Communicates with internal work stream groups and users regarding schedules and completion of production releases.

BUSINESS ANALYST, LOWE’S COMPANY, MOORESVILLE, NC

January 2014-May 2015

Assisted the Workspace team by using requirement solicitation techniques to identify application features which were shared with IBM for formalization to a Requirement Management System.

Assisted with business case for new Adobe Analytics enterprise software solution.

Executed user acceptance test cases within HP Quality Center for store technology enhancement project.

Created blogs and wikis for store employees highlighting new system features using IBM Connections Intranet Portal.

Trained store employees on the usage of Siebel (Customer Management) and Sterling (Order Management) systems.

BUSINESS ANALYST, NC EDUCATION LOTTERY, RALEIGH, NC

April 2006 – December 2013

• Helps users define system requirements by leading and facilitating meetings.

• Prioritize and translate business needs into specific requests for application development.

• Design and execute test of new functionality and assessing readiness to deploy.

• Ensures clear concise documentation for requirements, requirements, software specifications, and software design, etc.

• Resolves conflicts/issues as determined by the application development manager within the time limits defined.

• Works with users to create realistic user requirements.

• Acts as point of contact to assess, research, analyze, document and resolve issues.

• Leds User Acceptance Testing phase to ensure sign off.

• Plans and leads the execution of UAT test plans.

• Creates and/or assists in training for internal users.

• Creates user manuals for each project for internal users.

• Maintains and updates the intranet site pages through SharePoint.

• Creates graphical user interface examples through InfoPath.

• Creates project workflows charts through Visio.

• Assists in troubleshooting applications for internal users.

EDUCATION

MBA, BUSINESS ADMINISTRATION, PFEIFFER UNIVERSITY

BS, MANAGEMENT INFORMATION SYSTEMS, WINSTON SALEM STATE UNIVERSITY

VOLUNTEER EXPERIENCE

FACILITATOR, APP YOUNIVERSITY, CHARLOTTE, NC

January 2020-Present

Assist students with simple coding projects during weekly sessions or during programs and Hackathon events.

Present weekly IT lessons to include HTML, CSS, JavaScript.

Facilitate coding exercises and projects for the participants to have a portfolio of websites, games and apps at the end of the course.

Implementing a new eLearning platform by customizing user interface, migrating, updating hard copy curriculum and creating new curriculum and proprietary program content.

App YOUniversity is an IT Start Up initiative founded by Orlandus Gilmore. App YOUniversity’s motto is “Inspiring youth, to become technology producers not just consumers.” The program is designed to provide IT exposure and jobs to under-served and under-educated youth. App YOUniversity’s philosophy is as technology leaders it is our responsibility to multiply the number of leaders in Information Technology by influencing and education the under-served youth in our community!

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