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Management Specialist Outreach

Charlotte, NC
January 18, 2023

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Veronica George, MSIT

**** ***** ***** ** • Charlotte, NC 28269 • 267-***-**** • • LinkedIn

Information Technology Professional / IT Security Management Specialist

A dynamic Information Technology Professional and IT Security Management Specialist seeks to bring an excellent combination of hands-on experience and high-level education to a leading company. 15+ years in human resources management, operations oversight, and technical communication roles. Strong history of applying skills in systems security, information technology, and cyber threat management to real-world situations. Proven record in quickly learning and supporting complex processes, procedures, systems, and technology. Recent Master of Science in Information Technology: Security Management Specialization degree from Colorado Technical University Colorado. Diligent and goal-oriented, with the skills, education, and hands-on experience needed to make an immediate positive impact in any fast-paced team.

•Managing Daily Operations Needs

•Cyber Threats and Countermeasures

•Proactively Solving Complex Problems

•MS Word, Excel, Outlook, PowerPoint

•Technical Communication Skills

•Human Resources Management

•Quickly Learning New Subjects

•MSIT and MBA/HRM Degrees

•Effective IT Security Strategies

•Detail-Oriented Multi-Tasking

•Hardware and Software Knowledge

•Delivering Excellent Customer Service

Career Highlights

Quickly gaining and applying knowledge in complex subjects, software, processes, and technologies.

Leveraging an in-depth understanding of cyber security threats, technologies, and countermeasures.

Scheduling staff duties, completing payroll, managing training/hiring, and coordinating administrative tasks.

Using systematic, analytical, critical-thinking, and problem-solving skills to excel in fast-paced settings.

Securing IT infrastructures, managing cloud/mobile computing, maintaining networks, and more.

Communicating with a wide range of customers and colleagues to explain technical topics.

Technical Background

Colorado Technical University - Student: Master of Science, Information Technology 2021 - 2022

Earned an MSIT: Security Management Specialization degree with high honors and a 3.84 GPA.

Developed the foundational knowledge and skills to align IT security strategies with overall company goals.

Learned to set up secure infrastructures, manage cloud/mobile computing, maintain networks, and more.

Reinforced coursework and training with hands-on lab assignments and practice in real-world situations.

Developed familiarity with many operating system security products, including Windows and UNIX/Linux.

Applied systematic, analytical, critical-thinking, and problem-solving skills to complex situations.

Mastered IT principles, processes, methodologies, and best practices across a wide range of subjects.

Professional Experience

Data Staff, Charlotte, NC - Outreach Specialist 2021 - Present

Providing outreach and education, virtually and in-person, to North Carolinians on NC Medicaid managed care.

Coordinating effectively with North Carolina Enrollment Brokers as part of a statewide team.

Quickly gaining and applying knowledge in complex healthcare subjects, software, and terminology.

Partnering with community-based organizations and Department of Social Service (DSS) offices.

Communicating with a diverse set of customers from different backgrounds on a wide range of topics.

Ronnie’s Cleaning Services, LLC, Charlotte, NC - Managing Director 2018 - Present

Managing overall daily operations, human resources, budget/finances, and administrative functions.

Interviewing, hiring, training, developing, and coordinating the daily work of an effective cleaning staff.

Ensuring repeat business and a sustained client base by highly prioritizing customer satisfaction.

Supervising staff in strict accordance with internal company’s policies and applicable local/federal laws.

Collaborating with the director/owner to organize and improve the budget and related financial processes.

Maintaining a safe and healthy environment by ensuring compliance with internal standards and external regulations.

Career Note: Acted as Human Resources Manager/Case Manager for Caring Hearts Home Care Services (2011 - 2018).


MSIT: Security Management Specialization (High Honors; GPA: 3.84) - Colorado Technical University (2022)

MBA: Human Resources Management (GPA: 3.06) - University of Phoenix (2013)

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