Carolyn V.L.S. Williams (aka Lori)

*** ***** ****** ****

Martinsburg, WV 25404

334-***-**** adur9m@r.postjobfree.com

Employment Experience:

American Logistics Company

Work at Home

Customer Service Agent/Dispatch/Supervisor 6/1/2020 - present

Provide/find providers that meet patients’ needs for non-emergency transportation to medical appointments. Help patients with estimated times of arrival, assign providers to patients, and help providers with issues regarding assigned trips. Oversee a team of agents, including quality audits, attendance, performance improvement plans, coaching and training. Monitoring call que, teams chat for agent assistance, and prepare various email responses for accounting and other departments as needed.

Sutherland Global Cloud Source

Work at Home

Technical Support Agent 08/19/2016 – 5/30/2020

Provided technical support via telephone communication to customers of Sutherland Global clients. Those clients include but are not limited to Microsoft/Xbox and Cox Communication. Call Center Support (work from home). Support includes billing, account management, and technical support for connectivity, download and other issues customer/clients had with services provided by these clients.

S&G Farms

Andalusia, AL

Farm Hand 3/12/2013 – 04/2015

Pull, sort, clean and count eggs as harvested via conveyor belt from two 450ft Wayne’s Farm chicken houses. Other duties included cleaning and maintaining egg stations as well as common areas of the chicken houses.

Babbie Quick Stop

Opp, AL

Cashier 2/15/2012 – 12/15/12

Operate cash register to complete customer purchases and transactions. Responsible for closing duties, including but not limited to cashing out, paperwork, cleaning of store, and stocking specified inventory. Received ABC board certification for the store and was responsible for stocking alcohol and tobacco products as well as other beverage and grocery items as needed.

TEA Farm

Opp, AL

Farm Hand 3/25/2011 – 10/31/2011 and 12/15/12 - 2/1/2013

Pull, sort, clean and count eggs as harvested via conveyor belt from two 500ft Pilgrim’s Pride chicken houses. Other duties included cleaning and maintaining egg stations as well as common areas of the chicken houses.

Wal-Mart, Inc.

Andalusia, AL

Cashier, Cashier – Seasonal 4/1/2010 – 3/23/2011 and 11/4/2011 – 12/23/2011

Operate standard cashier equipment completing purchase or other transactions as necessary in a friendly, knowledgeable and timely fashion. In addition, job requirements included maintaining cleanliness of the workstation, assistance with handicapped customers as requested and providing any other assistance to customers and managers as needed and requested.

SITEL

Andalusia, AL

Technical Support Agent 10/28/2008 - 2/28/2010

Provided technical support via telephone communication to customers of SITEL clients. Additionally, I provided outbound calling services for SITEL clients. Those clients include but are not limited to T-Mobile, Cox Communications and Wells Fargo.

Swidler Berlin/Bingham McCutchen LLP

Washington, D.C.

Legal Secretary 7/11/2004 – 7/03/2008

Perform executive administrative assistant duties for assigned attorney(s) and/or paralegal(s) as described below:

Areas of Practice: Telecommunications

Document production (letters, memoranda, client advisories, meeting requests, interstate Public Commission filings, and other various types of documents), formatting, scanning, converting, and general editing, repair of corrupted documents, use of specialized tools and software to facilitate formatting.

Organization and coordination of filings to the FCC, USAC; and various State Public Utility Commissions and other authorities.

Organization and maintenance of case files

Organization and coordination of necessary information for meetings with FCC Personnel.

General secretarial duties such as time entry, duplication, faxing, entering of emails to our Legal Key electronic filing system, as well as routine expense reports and check requests as necessary.

Informal assistance and training to employees on Word, MacPac, Schemes/Formatting, Docs Open, Microsoft Office, Microsoft Outlook.

Educational History:

Troy University

Troy, AL

Area of Study: BA in American Sign Language Interpreter Program

Expected Graduation: TBD

University of Phoenix

Tucson, AZ

Area of study: Information Technology

GPA: 3.5 Associate of Arts Degree awarded 12/31/2012

Mendocino High School

Northwood High School

Mendocino, California

Silver Spring, MD

08/1980 – 06/1981

8/1978 -6/1980

High School Diploma awarded 06/1981

Area of Study: College Preparatory courses

Area of Study: College Preparatory courses

(Family relocation to California for my Senior year of High School)

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