Hanna Kefela

*** ******* *****

Richmond, CA ****1

adur96@r.postjobfree.com

510-***-****

Professional Summary

To obtain an entry-level position as a caseworker utilizing my intake, case management and relationship skills. Involvement in a professional therapeutic environment working toward quality care in the public health. Experience assisting clients with building coping mechanisms to address life challenges and also skilled in mediating family members to resolve conflict. Comfortable handling stress and performing under pressure.

Skills

-Microsoft Office, PowerPoint, Outlook

-Organizational skills and oral communication

-Experience and knowledge of counseling youth

-Exceptionally calm, understanding, supportive, mature, and helping nature

-High sympathy for the problems of the youth and adults

-Expert in written and verbal communication and interacting with different age people

-Skilled in solving problems it being educational and personal, etc.

-Knowledge of the cultural differences and practice and provide service accordingly

-Capable of remaining calm under pressure

-Will work hard to identify and communicate behavioral and social issues

Work Experience

Eritrean Community Cultural Center Oakland, CA (2013 – Present)

Youth Coordinator of Programs

Counseling children and seniors experiencing life crisis, providing training on language and history and college prep

Northern California Family Center Martinez, CA (2019- 2021)

Case Worker/Administrative Assistant

Provided case management services including outreach, resource referrals, mediation and other community-based services to children and adults. Intake work for foster care children, working with different counties, emails and advertising for workshops, calls and paper work for applicants also schedule counseling appointments.

Boys & Girls Club San Leandro, CA (2019-20120)

Youth Coordinator

Taught middle school kids afterschool classes such as Science, History and Basketball and assisted with homework

Applebee’s Pinole, CA (2015- 2018)

Server

Maintained knowledge of menu, worked section of the restaurant, trained new employees, helped bartender when they were busy, and cleaned and did inventory for the restaurant

Oaks Card Casino Emeryville, CA (2014-2016)

Cocktail Server

Provided excellent standards of service to customers, maintained knowledge of menu, various cuisines and wine, engaged with and influenced guests experience, created aesthetically pleasing presentation of menu offerings and served extremely large parties efficiently.

Rande’Vu Bar and Restaurant Oakland CA (2010-2014)

Serever and Floor Manager

Multi-level responsibilities included menu development, inventory, customer management, reservations, advertisement, and operations

Follett Bookstore Oakland, CA (2007- 2009)

Online Coordinator

Directed and coordinated activities regarding pricing, sales, or distribution of products, managed the textbook operation, which includes adoption collection, ordering, customer service, returns, and buy-back. Managed advertising and purchasing activities, recruited, hired, trained and managed staff, and assigned specific duties, established and maintained good work relationships within different departments and throughout the college community.

Education

Laney College Oakland, CA -Associates Degree in Science & Liberal Arts

(May 2007)

San Jose State University San Jose, CA -B.A. Degree in Psychology

(May 2014)

Language Skills

Fluent in three languages (Tigrinya, Amharic, English)

Volunteer Work

Youth Leader

Bethlehem Lutheran Church Berkeley, CA

July2005 to Present

Coordinator of Activities

Boys & Girls Club Alameda, CA

June 2000 to August 2004

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