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Support Technician Customer Service

Location:
Huntsville, AL
Posted:
January 19, 2023

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Resume:

REGINALD CLEMONS

Huntsville, AL · 256-***-****

adur95@r.postjobfree.com ·

Resourceful professional with multiple years of experience in different fields looking to pivot into a new Tech career. Expertly delivering crucial troubleshooting and technical issue resolution for improved organizational efficiency. Positive, end-user focus on documenting and fielding troublesome hardware and software service requests. Active support for tailored IT deployment and management needs. Seasoned professional at scanning for necessary organizational and regulatory compliance, security flaws, and upgrade challenges. Certified CompTIA A+ professional seeking position in the area of Help Desk and Computer Support Technician.

EXPERIENCE

JULY 2021– CURRENT

IT TECHNICIAN, Athens state university

Troubleshoot all network connection problems which arose for students and faculty.

Assisted in maintaining optimal connectivity and bandwidth.

Supported internal administrative team at 10G Networks with hardware and software issues (e.g., printers, scanners, computers, routers).

Install and train new faculty on the ins and outs of using 10G systems efficiently and effectively.

AUGUST 2008– CURRENT

STUDIO ENGINEER, Mile High Studios

Controlled microphones, sound levels, and outputs to produce high-quality tracks for a variety of clients.

Regulated sound qualities and volume levels during recording sessions to produce desired outcomes.

Developed and maintained courteous and effective working relationships.

Developed team communications and information for meetings.

Mix and edit vocals, music, and other sound effects for live performances and

for prerecorded sections.

JUNE 2016 – JUNE 2020

TECHNICAL RECRUITER, RANDSTAD SOURCERIGHT

Collaborate with other recruiters and hiring managers to deeply understand requirements of the role, the function and how it fits into the organization.

Bring in well-qualified, multifaceted job candidates to fill open positions.

Plan and execute recruitment events to bring in area candidates.

Build and maintain professional network connections which provided continuous and relevant applicant sources across diverse industries and experience levels.

EDUCATION

ASSOCIATES DEGREE, J.F Drake Technical College

Degree in Computer Information Systems

BACHELOR’S DEGREE, Faulkner University

Degree in Business Administration

SKILLS

CompTIA A+

Recruiting and Onboarding

Customer Service

IT Hardware

Team player

Self-starter

Hard worker

Troubleshooting



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