Suraiyah McKinney

Irvington, NJ *****

adur8p@r.postjobfree.com

+1-917-***-****

Authorized to work in the US for any employer

Work Experience

Billing Customer Service Representative

Chubb Group of Insurance - Temp - New Jersey

August 2021 to August 2022

• Responsible for determining the clients issue, offer possible solutions or provide follow-up as needed.

• Communicating with clients via calls/email inbound, outbound or a combination of both. Assume ownership and respond to the customer (internal/external) billing correspondence, complaints and inquiries in an efficient, accurate and professional manner to achieve an optimal outcome.

• Complying with corporate policies, regulatory standards (SOX), internal business processes (PCI) and procedures while processing work and meeting/exceeding service

• Responded to inquiries and issues

• Maintaining confidential medical records for each client in accordance with HIPAA guidelines

• Scheduling appointments with clients based on their availability and preferences, confirming appointments via phone or email, and updating patient files with new information Collections Representative

Cawley and Bergmann LLC - Newark, NJ

October 2019 to March 2020

• Collaborating on debt collection efforts with Accounts, Sales, and the Legal Department.

• Developing debt collection strategies and plans.

• Adhering to the FDCPA throughout the debt collection process.

• Contacting debtors by telephone to enact and negotiate debt recovery.

• Searching publicly-available databases to track down defaulters, including Credit Bureau information, background checks, and loan documents.

• Preventing repeated payment delinquency by negotiating manageable debt payments.

• Negotiating settlements to receive payment on a certain percentage of the debt.

• Keeping hard copy and electronic records of all communications, payment plans agreed to, and amounts paid.

• Sending statements of delinquencies and satisfied debts to the Credit Bureau, as well as purging records where debts have been satisfied.

• Initiating legal and repossession proceedings if debt recovery fails. Customer Care Coordinator

SPEAR Physical Therapy - New York, NY

January 2019 to October 2019

• Demonstrates a working knowledge of government regulations that impact the HIPAA Compliance Implementation Plan, especially HIPAA's Transaction, Privacy and Security Standards as evidenced by documentation and feedback

• Make sure the patients feel welcomed and valued, while also controlling the flow of the appointment.

• All patient phone calls and emails are responded to within 2hours and always within 24 hours.

• Help guide patients entirely through the out-of-network experience.

• Demonstrated a high level of customer service at all times.

• Follow the company SPEAR-IT values. Service, Passion,Empathy, Accountability, Respect, Integrity, and Teamwork.

• Maintained a high co-pay collections rate.

• Always arrived up ten minutes early and understand the urgency behind our patient's need for help and healthcare

• Entered all patient data with a high accuracy rate.

• Worked with health insurance companies to verify patient’s eligibility and benefit details including, but not limited to co-pay, co-insurance, deductible, and out of pocket amounts; if authorization or referrals are required for services to be covered;the amount of covered visits the patient gets per contract year and more.

Customer Service Agent

FanDuel - Jersey City, NJ

September 2018 to April 2019

• Acted as an ambassador and first point of contact for the company

• Assisted customers through E-Chat, email, telephone and social media

• Processed patrons’ verification, payments, withdraws and general inquires

• Provided technical, product and sales support

• Built rapport, loyalty, and trust with customers

• Worked closely with other departments and third-party vendors

• Handled 150+ calls/emails/chats daily

• Contributed to the on-going development and improving of the casino experience Office Assistant

Sony Red Music - New York, NY

August 2017 to June 2018

• Organized office and assisted associates in ways that optimize procedures

• Answered incoming phone calls and addressed inquiries

• Sorted and distributed communications in a timely manner

• Created and updated records ensuring accuracy and validity of information

• Scheduled meetings and appointments

• Monitored level of supplies and handled shortages

• Resolved office-related malfunctions and responded to requests or issues

• Coordinated with other departments to ensure compliance with established policies • Maintained trusting relationships with suppliers, customers, and colleagues

• Performed receptionist duties when needed

PSE Mail Processing Clerk

UNITED STATES POSTAL SERVICE (USPS - Full Time) - New York, NY November 2015 to April 2017

• Sort outgoing and/or incoming mail using automated equipment

• Ensure all necessary support equipment and materials are organized for sorting

• Provide services at public window for non-financial transactions

• Lifting or carrying moderate to heavy mail and packages and prolonged standing Education

Bachelor's degree in Environmental Policy and Management Purdue University Global - West Lafayette, IN

October 2019 to January 2022

Skills

• Customer Service

• Call Center

• CSR

• Customer Care

• Negotiation

• Sales Support

• Logistics

• Cold Calling

• Administrative Experience

• Word processing

• Oracle

• Microsoft Windows

• VPN

• Zendesk

Assessments

Administrative Assistant — Highly Proficient

February 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient

Receptionist — Expert

February 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Expert

Customer Focus & Orientation — Expert

February 2020

Responding to customer situations with sensitivity Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

• Type 65 WPM

• Proficient in Microsoft Word, Excel, Office, Outlook

• Familiar with Apple devices, software and applications

• Certified in BLS and CPR

• Numerate and analytical, Time-management

Contact this candidate